Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent lounge overlooking the runway. Quiet, unlike departure lounge! Staff very friendly and efficient. Food selection was very good and just what was needed before our flight. Selection of drinks v.ery good. All in all a great way to start a holiday”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

Dear Jean, Thank you for taking the time to leave your 5 star review. Its great to see you enjoyed your visit to the lounge and we hope to see you again soon. Kind Regards, Executive Lounges Team

Posted 5 years ago

“We were in Aspire Plus & enjoyed the hot & cold food available on the day, it was good and the staff were very eager to assist with our drinks etc. Overall a very good experience away from the humdrum of the airport.”

Helpful Report

(Newcastle Aspire Plus) - Posted 5 years ago

“We had a pleasant 2 hour stop over. Wine was very good but food could be better!!!”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 5 years ago

“Excellent service every time would highly recommend”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Not enough seats, especially as people take over multiple seats with bags and sleeping across seats were available. This is not just your lounge, we have had problems with pay lounges across the world, so much so we think sometimes it is not worth the money to feel cramped instead of relaxing before a long flight.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Very polite staff. Quiet ambience. Clean and good choice of breakfast food. The only criticism would be that there was a lack of freshly baked bread and complimentary newspapers.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Very comfortable and pleasent relaxing to.e prior to our flight”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi there Frank Thank you for your 5* review of our Manchester T2 Lounge We are delighted to hear you enjoyed your stay within the lounge and we hope to see you again in the future. Kind Regards The Aspire Lounge

Posted 5 years ago

“Always a very good experience to relax in Aspire Lounges. To improve your services requires an update on the foods provided. Certain basics such as fresh fruit and mixed nuts would be most welcome.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

Hi there Jess Thank you for your review. We are glad to hear you enjoyed your experience, please note due to allergies we are unable to serve Nuts within the lounge. We will pass the rest of your feedback onto the Food and Beverage Manager to help us review our menu choices. Kind Regards The Aspire Team

Posted 5 years ago

“on arrival we got our drinks but couldnt have a basic bacardi and coke.the was very poor no sandwicks and wraps as advertised.main coarses were all sauce no filling. extremely dissapointed would not book again.”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

Hi Gary Thank you for your review. Please note as per our advertised menu on the website, we do not offer Barcardi or Sandwiches. We will pass your feedback onto the Food and Beverage manager, Kind Regards The Aspire Team

Posted 5 years ago

“The lounge is quite shabby and the food is mediocre. I would not use it again.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

Hi Jenifer Thank you for your review. We are sorry to hear you did not enjoy your stay within the lounge, we will pass your feedback onto the Lounge Team. Kind Regards The Aspire Team

Posted 5 years ago

“Staff were very welcoming the lounge was busy bags on seats people sleeping taking up space. The food was ok but warm not hot coffee machine was not working properly. The view could have been better. This is our second time we used you du to my wife being disabled.”

Executive Lounges 4 star review on 26th February 2020

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

Hi there Andrew Thank you for your review of our Heathrow T3 Aspire Lounge We will be sure to pass your feedback onto to Lounge Team to ensure this can help to improve the service. We hope to see you again in the future. Kind Regards The Aspire Team

Posted 5 years ago

“Entered lounge on opening and was given a warm welcome. We were directed to the seating area (there are some sofas but mostly table and chairs). The breakfast offering was a buffet with plenty of pastries, some cooked elements, fruit and cereals. The only negative was that the pancake machine was not functioning properly. There was a bar attendant on duty who served the drinks at the bar and was very helpful. In all value for money but would suggest making the actual space/room a bit more welcoming as it is very clinical and quite dull surroundings.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi there Thank you for taking the time to review our Manchester Terminal 2 Lounge. We are pleased to hear you enjoyed your visit, our lounge will be having many changed in the next few years due to the redevelopment of the airport and we will take your feedback on board. We hope to see you again in the future. Kind Regards The Aspire Team

Posted 5 years ago

“Very relaxed and quiet atmosphere. Attentive but not fussy staff. Allowed us into the lounge earlier than booked for as they were quiet on the day. Reasonably good food and drink selection. Overall worth paying for.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

Hi Edward Thank you for taking the time to review our Gatwick North Aspire Lounge We are pleased to hear you enjoyed your visit and we look forward to welcoming you again in the future. Kind Regards The Aspire Team

Posted 5 years ago

“Overpriced and not comfortable. Waste of money. Left and eat and relaxed elsewhere in the airport”

Helpful Report

(Dublin Airport Lounge) - Posted 5 years ago

“Very limited food choices, no real choice for children.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

Hi there Thank you for your review of Manchester Terminal 1 Aspire Lounge We will be sure to pass your feedback on to the Food and Beverage Manager as our menu is constantly under review. We do hope to welcome you back into our lounge in the future. Kind Regards The Aspire Team

Posted 5 years ago

“Always nice to relax and enjoy a snack and drink before flight, staff friendly and attentive good service”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

Hi there Gwen Thank you for your review of our Gatwick North Aspire Lounge We are delighted to hear you enjoyed your stay and we look forward to welcoming you back in the future Kind Regards Laura

Posted 5 years ago

“The executive lounge overall was a pleasure experience. However I will say that detailed on their website it claimed to serve a wide variety of drinks and alcohols but when we got there there was 2 largers, 3 fruit juices and a couple of other drinks like absolut vodka and gin.... They did not the selection they claimed to have on their website... Which was a let down because we picked this lounge over the other due to the more varied drinks menu! Also, with desserts there was 1 piece of cake left and there was no message to say that there was any more or that they had ran out. It was only when I asked the bar man whether they have anything sweet that he said no, then looked under the desk and found a box of macaroons and gave me 2. After this he returned the box under the counter and did not out them out for other guests to enjoy.. I even though this was one of the desserts stated on their website. Overall, like I said it was a pleasant enough experience to enjoy a couple of hours of relaxation before your flight and It was worth the money. However, there was just a couple of points. **Make note - when you are in the lounge they DO NOT make any flight announcements, you have to continuously check the departure board. Enjoy 😊”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Very friendly staff but food needs to be looked at not as good as terminal 1”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Nice and quiet atmosphere. Forgot you were at a busy airport. Food was OK. A couple of choices of joy and cold food. Definitely would use again as it is so peaceful compared with the terminal!”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Comfortable and quiet. Food ok, but a little limited”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews