Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used Manchester Airport for over 35 years and never thought of using a lounge but we used them quite a few times on a visit to South Africa last year and thought what a good idea. We had an 8:30 flight from Manchester and decided to use the lounge at T2 and were glad we did, it was not too busy and all the areas were very clean, there was a reasonable choice of food and drinks and it was a very pleasant way to spend a couple of hours prior to boarding our flight. My wife and daughter have already booked for when they have their girlie week away and we will certainly book again when we go away later in the year.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi there Thank you for your review We are pleased to hear you enjoyed your visit and we will be sure to pass your feedback onto the team! We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 5 years ago

“There was a huge queue and we had to wait to be seated (even though we booked a specified time). The food was luke warm and not very inspiring to eat. There was only 1 sweet choice of cake and a few bits of fruit and the fridges were not stocked of drinks so you had to queue to get served however all staff were efficient and excellent in their customer service.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

Hi there Jane Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at T3 Heathrow. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“We had an early morning flight from Edinburgh airport and booked into aspire lounge; the breakfast was first class but no toast, the staff were very nice and the lounge peaceful, we will definitely use in the future ten out of ten.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

Hi Elizabeth, Thank you for your 5* review of our new Aspire Lounge in Edinburgh Airport. We are delighted to hear you enjoyed your visit, unfortunately we are not permitted to offer toasting facilities within the lounges due to health and safety issues. We do hope to see you again on your next trip away! Kindest Regards Laura

Posted 5 years ago

“Peaceful and comfortable area. Food plentiful and hot. Could do with a little more variety in the pastries.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

Hi Linda Thank you for taking the time to review our Gatwick North Aspire Lounge We are delighted to hear you enjoyed your visit and we look forward to seeing you again in the future. Kind Regards The Aspire Team

Posted 5 years ago

“Comfortable Lounge but not quite the standard of Swiss or Singapore. Cheese board ran out quickly. Lmited selection of hot food kept in wide dishes/no lids so not so hot.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

Hi there, Thank you for your review of the Heathrow T3 Lounge, We will be sure to pass your feedback onto the lounge team in order to help improve our service. We hope to see you again in the future. Kind Regards The Aspire Team

Posted 5 years ago

“Nice quiet lounge to chill before flight. Breakfast not too bad although I heard a few complaints, I.e. no tomatoes or mushrooms, no vegan choice, also toaster was not working, but plenty of tea, coffee and fruit juices and pastries. Toilets were clean and as my flight was delayed was able to stay in lounge longer. Also complimentary drinks was nice so had a Bacardi and Diet Coke.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

Hi there Beverley, Thank you for taking the time to review our London Gatwick North Lounge. We are thrilled to hear you enjoyed your visit and we look forward to seeing you again in the future. Kind Regards The Aspire Team

Posted 5 years ago

“The aspire lounge at Birmingham international airport was comfortable with a good choice of food and drinks. It had places for charging phones etc and the wi fi was quite good. I would use it again when flying from Birmingham.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“Very pleasant, a few more ‘child friendly’, or one bland dish options or cheese with crackers and fresh fruit would be ideal.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Very Pleasant staff, lovely clean venue, Comfortable relax before a flight”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“We stayed in the Aspire lounge on the 13th February 2020 when we arrive the lady at the desk turned us away and said we had not book it was not until we went outside that I retrieve the email to show her that she let us in. The buns for the bacon and sausages were hard and when I asked for some bacon to be well cooked the reply was no. Other than this the staff were friendly.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“There wasn't a huge choice of food, a bit disappointing. The drinks selection was fairly good. I think a better selection of cold sandwiches, and the hot food available could be better.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“Good value and comfortable lounge.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Very good and friendly”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Efficient friendly and professional staff... food pleasant, replenished regularly. Clean and quiet lounge.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“The lounge was not busy on Sunday 2nd Feb. Food and drink good and drinks were served by staff at the bar. I didn’t mind that and l realise it isn’t a business class lounge. I would be prepared to pay more if the lounge was refurbished and less canteen feel. Lights are harsh and lacks ambience. I think there is a missed opportunity to really think about what the customer wants, bearing in mind most flights from terminal 2 are long haul and it would have been a better start to my trip to Maldives in a more ambient environment. First time at Aspire Manchester Unfortunately for me l would class it as acceptable based on price paid and staff who were polite and well presented. Thanks Michaela M.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“I was in the lounge early morning and was only able to sit in a certain part of the lounge for some reason. The breakfast food was ok but only warm. There were only large bread rolls available. Terminal 3 is much better!”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“had to wait to be logged in, in a small space between reception and the toilets. was unexpectedly put into VIP area, which was ok but very dark and would be good if VIP are quiet zone without beeping phones constantly. VIP area keep clean and tables cleared regularly. friendly staff and good selection of drinks and food.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Awful choice of food, not replenished, asked to pay for crisps! Contacted head office after my return from holiday as I had paid over £200 for 9 people to have some crackers and cheese and some drinks. My complaint has been totally dismissed and I have been they cannot charge for crips dispite being told this by a staff member. Staff opinion is the only only opinion that counts . VERY Disappointing to say the least!”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“Although we were happy with our visit in general, was not happy at all when we were asked to move from a lounge area to accommodate Business Class clients flying with Sinapore Airlines. After all we are paying customers just like them.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Dear Brian, Thank you for your feedback. Sorry to see you were asked to move area, the lounge at terminal 2 does have a dedicated area for Singapore airlines passengers who we are contracted to reserve space, staff are on hand to find another comfortable seating area for you however I do apologise for any inconvenience. We do hope to see you again in future. Kind Regards, Executive Lounge Team

Posted 5 years ago

“A lovely relaxed way to start our break. The lounge was very modern and relaxing. Food was excellent and staff first class. Very friendly and great views of the runway. Plenty of choice for drinks. Really enjoyed it. Will definitely be back ⭐⭐⭐⭐⭐”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

Dear Joseph, Thank you for your 5 star review. Im pleased to see you enjoyed your visit, we cant wait to see you again. Kind Regards, Executive Lounges Team

Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews