Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a good day when I was there as the kitchen was not working to full capacity.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

Dear Guest, Thank you for your review on your recent visit with us. We are sorry that there was a slight delay in food coming our of the kitchen as the team had an appliance failure on the morning of your visit. The team worked very hard to ensure food was replenished quickly and we had great feedback about how well they dealt with the service. We hope your visit is a much better one. Kind regards The Aspire Team

Posted 7 years ago

“Well staffed and good quality food”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Karen, Thank you for your 5* review on your recent visit with us. We are very glad to see that you enjoyed your visit with us. Our team ensure that all guests enjoy their visit and are comfortable and relaxed before their flight. We hope you had a great trip and we look forward to welcoming you back in the near future. Kind regards The Aspire Team

Posted 7 years ago

“Extremely busy,difficult to get a decent table for a group of four, we had to crowd around one that was really too small. We were there at breakfast time and sadly there was no toast, they don’t do it.The breakfast was adequate. I would try another lounge next time.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“A lovely way to start a holiday! No problem with check in and security as arrived early for flight and then to relax in the lounge and indulge in the food and drinks”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Gillian, Thank you for your 4* review on your recent visit with us. We are very glad to see that you enjoyed your visit and made the most of your time in the lounge, We hope your next visit hits that 5*'s the lounge deserves. We hope you had a great trip. Kind regards The Aspire Team

Posted 7 years ago

“The Lounge was everything we wanted. Good comfy seats and a good selection of hot and cold food. The bar was also well stocked. The service we received was first class. A perfect way to start your holiday.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

Dear James, Thank you for your fantastic review on your recent visit with us. We are very glad to see that you enjoyed your visit with us. Our team strive to deliver amazing service to all of our customers to ensure their stay is the 5*'s it deserves. We hope to see you on your next trip away. Kind regards The Aspire Team

Posted 7 years ago

“Always use executive lounges but my visit to Edinburgh Aspire on 21st January not to the usual standard. It may have been a particular time (I was there early morning) but a lack of orange juice (sorry, all gone sir was the response), croissant, (same response). Food that was available was good and hot. Service from the staff good but they seemed harassed. Not to the usual Aspire standard I have come to expect but willing to admit that this may be a one off; I hope so.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

“Helpful staff but was food on the floor. Food was also poor”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

“Great start to our holiday and as we were delayed were allowed back in. Brilliant. Thank you.”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

Dear Gillian, Thank you for your fantastic review on your recent visit to our lounge at Newcastle Aspire Lounge. We are very glad to see that you enjoyed your visit with us, The great benefit that we offer is that you are covered for a delay when booking direct with us. We hope to see you again in the near future. Kind regards The Aspire Team

Posted 7 years ago

“Quiet area to enjoy pre flight food and drinks, food was great, lounge was spotlessly clean and staff were polite and helpful”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

Dear Maxine, Thank you for your fantastic 5* review on your recent visit with us. We are very glad to see that you enjoyed your visit with us. The team strive to deliver excellent service to all of our customers to ensure they have the best of their visit with us. We hope to see you again in the near future. Kind regards The Aspire Team

Posted 7 years ago

“Very good staff, fresh food & good selection of drinks Always happy with the service,food,drink & comfort of both lounges. Which I always use when traveling. Keep up the good work”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

Dear Marie, Thank you for your 5* review on your recent visit with us. We are very glad to see that you enjoyed your visit at the Aspire Lounge at Newcastle. Our lounge is the perfect way to start any trip away and our team work very hard to ensure all guests enjoy their stay. We hope to see you again soon. Kind regards The Aspire Team

Posted 7 years ago

“Fabulous facilities and as usual a thoroughly worthwhile expense - very relaxing, attentive staff, good selection of breakfast choices. Will use again”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 7 years ago

Dear Tracy, Thank you for your fantastic 5* review on your visit with us at our Gatwick Aspire North lounge. Our lounge is certainly is great value for money, Offering a wide range of food and drink for all of our customers to enjoy. We hope you had a great trip and we look forward to seeing you again soon. Kind regards The Aspire Team

Posted 7 years ago

“Extremely disappointing. Not designed for relaxation at all. The room was freezing cold, the seating uncomfortable on cold leather seats. Unisex toilets not acceptable. Most women do not like using same loos as men. A miserable food offering. The foc wine was poor. We cannot recommend this lounge at all”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

“Lovely experience good value with nice quality of food and drinks!”

Helpful Report

(Newcastle Aspire Plus) - Posted 7 years ago

Dear Greg, Thank you for your 5* review on your recent visit to our Newcastle Aspire Plus lounge. We are very glad to see that you enjoyed your visit with us. Our lounges are great value for money for the experience we offer, We hope you visit us again soon. Kind regards The Aspire Team

Posted 7 years ago

“Visited on 26th January 2019, must say i was really disappointed with the lack of variation of food and drink, no cider and small amount of hot food and no biscuits, The lounge that was upstairs was much better and value for money and we found this on wasn’t and probably won’t return.”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

“efficient check in and breakfast good although i would like toast and different bread provided . you had no marmalade or seedless jam which was a problem to my wife as she cannot eat seeds. good selection of drinks”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Great experience. Friendly staff, was a great comfortable stay. Whole lounge was very clean and easy to find.”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

Dear James, Thank you for your 5* review on your recent trip with us. We are very glad to see that you enjoyed your visit with us. Our team strive to deliver excellent service and we are glad to see that this reflected on your visit to us. We hope to see you again in the near future. Kind regards The Aspire Team

Posted 7 years ago

“Friendly”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

“No charging points didnt have our booking despite email confirmation”

Helpful Report

(Geneva Swissport Horizon Lounge) - Posted 7 years ago

“Always book this lounge in Geneva as it provides a peaceful space. Good facilities and snacks. Highly recommend it”

Helpful Report

(Geneva Swissport Horizon Lounge) - Posted 7 years ago

“Aprire Lounge Schiphol 18 January 2019 18.30 - the food was very poor in quality and choice. There was a pasta dish which had gone cold, the Mushroom soup tasted like it was tinned. Choice of soft drinks was minimal. Very poor value for money. We definitely won't be using the Aspire Lounge again: we'd have been better off sitting in Starbucks downstairs!”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews