Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A comfortable, relaxing place to escape the hectic main area of Luton airport. It was very clean when we visiting. A good selection of snacks, cold drinks, hot drinks and alcoholic ones and some cool sleeping pods which were a great addition and well looked after. My only criticism was that the main meals were a bit dry, i guess because of low turnover and the heated trays and some hot vegetables or a slightly healthier cooked meal option would have been super (it was a stodgy carbonara and rice dish on the day we visited).”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 7 years ago

“We were looked after by a lovely lady . Didn’t get her name . She was Scottish born in Glasgow lived in Edinburgh. We were there for breakfast and she served us our fizz bringing it over to our table and also checking with us during our time in the lounge if we were ok or needed anything else . The food was fine nothing special scrambled eggs and beans was the hot choice . There were yoghurts and fruit nothing flash and not of a good quality. Lounge was clean which I would expect as it was early and very quiet”

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(Newcastle Aspire Plus) - Posted 7 years ago

“The eggs and sausage were very good, a little more costumer service is to be be needed I think”

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(Birmingham Aspire Airport Lounge) - Posted 7 years ago

“I would recommend using the Executive Lounge if you were going to be at the airport for an extended period of time due to the comfort, privacy and plug sockets, however, I wasn't over enthusiastic about the whole experience. Cons It came as a surprise that the lounge did not have it's own wifi and I overheard another person in the lounge being frustrated by this too. The presentation of the main courses for food (pasta and rice) was not the most appealing. Sausage rolls or sandwiches would be nice to have, even for an evening menu. The soup was very watery and a bit on the cold side too. The snacks were scarce - crisps located behind the bar and I think there were about 2 small slices of cake left when we arrived. Does not have it's own toilet facilities, so you will need to go back out to use the toilets. Pros: The lounge has a nice, relaxing atmosphere and it was very clean. There was a nice selection of drinks, both alcoholic and non alcoholic. Staff were friendly and explained everything when we entered.”

Helpful Report

(Cork Aspire Lounge) - Posted 7 years ago

“We had a 4 hour layover in Amsterdam and checked in at the Executive Lounge 41, as our destination was Canada. The lounge was busy but no problem finding two chairs. Varied snacks and drinks, and a calm atmosphere until a couple arrived with a baby. The baby screamed off and on for two hours. I am not against children at all, but why can you not open a lounge for families with children? Would be much more suitable for a child friendly lounge with a play ground , space to move around etc. There was an area right outside the lounge with reclining chairs much more quiet and free of charge, so why pay for a lounge with crying babies? Other than that, we were quite content.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 7 years ago

“A gem for such a small facility, polite courteous staff and a serene atmosphere. Will definitely partake in this relaxing venue whenever I pass through Inverness on my travels. Regards Gerard”

Helpful Report

(Inverness Airport Lounge) - Posted 7 years ago

“I use the lounge every Sunday while waiting to go back to work on the IOM. It is clean quiet and acceptable, see you later today unless my flight is cancelled.”

Helpful Report

(Bristol AspirePlus) - Posted 7 years ago

“Reasonably comfortable with good supply of food and drinks.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

“Staff were very friendly and professional had a great visit and would recommend it Thanks Gary”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

“Excellent food choice, pleasant staff but the toilets leave a lot to be desired”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“It was a pleasant experience.”

Helpful Report

(Bristol Airport Lounge) - Posted 7 years ago

“A welcoming atmosphere,just the place to start a holiday. Plenty of comfortable seating, nice quiet background music. Very good good food which is nicely presented. Staff are pleasant and helpful. An hour or so spent in this lounge takes the stress out of queuing for food, finding a table etc. in the departure areas. Would definitely use again -especially when flying long haul.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Good experience, enough food and drink therefore value for money”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 7 years ago

“Poor experience and appalling customer service. I would give it zero stars. When I went to the lounge I had to wait to check in as the receptionist left the desk as I arrived. Only one toilet so had to queue. White wine was warm and I told the barman who didn’t do anything. Hot food was cold (overcooked tasteless pasta dish). Stale bread. Coffee machine not working in the main room (and no indication there was any other machine). Oh return to UK I emailed rather than writing a review and explained all of the above and was told they wouldn’t give me a refund or do anything about it because nobody else had complained about the particular day I had been there (1 Dec 2018)!!! I asked for the complaint to be sent to the manager and they confirmed it had been on 19 Dec and the manager would contact me within 7 working days. I’ve still not heard anything!”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 7 years ago

“Lovely start to a holiday, we were in 7.30 am and only complain is there are no snacks put out until 11am, sometimes you don’t want breakfast, just a packet of crisps or nuts or crackers”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

“Brilliant experience as always. Perfect way to start a holiday”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Very comfortable and good service.”

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(Edinburgh Airport Lounge) - Posted 7 years ago

“Staff at front desk very helpful and friendly, food was tasty and was replenished often, there was also a good selection of drinks available. Staff were also round cleaning tables and checking the hot drink area was clean, I would definitely use the lounge again.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

“Great service warm welcome nice to see hot food for breakfast enjoyed soft seating not just tables and chairs will be booking again for our next flight”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Staff were really welcoming and both lounges were really comfortable. The selection of drinks was good, and although the food options were okay because the lounge was quiet, some of it looked like it had been on the servery for some time. The lounge I booked was not the most appropriate for my departure gate, so perhaps some advice as to which is most appropriate depending on airline would be useful.”

Helpful Report

(Birmingham Aspire Lounge [South]) - Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews