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EZContacts Reviews

4.0 Rating 22,691 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Was disappointed I couldn't even get a small credit for ripped and missing contacts after placing several $300 orders multiple times a year. Even $10 would have been something. Disappointed in your customer service.
Helpful Report
Posted 10 months ago
No update on status of my glasses and it’s been over a weeek. Would have gone to lenscrafter Costco or an another online vendor if I had any idea the response time would be so slow. Lesson learned
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Posted 10 months ago
I haven’t received glasses yet. It has been two weeks. Don’t know why is it taking so long.
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Posted 10 months ago
I have not received my order and I am not happy. The price is great however I do believe I should be reimbursed for the delay. No notification update or anything. The customer is to be desired.
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Posted 10 months ago
Contacts were on back order, but I was never advised of this. I had to call in myself to find out the reason for the delay. You can never get a hold of Customer Service. It took me five days to find a get a hold of them.
Helpful Report
Posted 10 months ago
I ordered contacts but mixed up the right and left eye perceptions. On website right eye was on left side and left eye on right. I immediately contacted EZContacts through the link of the Order Number: asking if this could be corrected before the order was processed or if I needed to start over and cancel this order. I sent a message about it twice just to be sure with it marked up to be contacted my text message. Since it was the weekend I figure I’d have to wait till next business day. I’ve not been contacted at all and order has been processed and is on the way and now I have to cancel the order.
Helpful Report
Posted 10 months ago
I placed an order Thursday morning hoping to get it by the following Thursday before noon as I am traveling and I need contact lenses. I paid for expedited shipping but the order is still not shipped yet (it’s in pre shipment). Clearly, I will not be getting my order in time for my trip and I would have loved more transparency with timing before I wasted money on expedited shipping.
Helpful Report
Posted 10 months ago
Hi there, Thank you for sharing your feedback. We sincerely apologize for the delay in processing your order and for not meeting your expectations with expedited shipping. We’re looking into your order and will do everything we can to ship it as soon as possible. If you’re not able to get it on time, please get in touch with our customer support team, and we’ll work on a solution. We appreciate your patience and understanding!
Posted 10 months ago
Not sure I would order glasses online ever again. The fit is off and they slide down. Card was charged way before they shipped.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your feedback. We’re sorry to hear that the glasses didn’t fit as expected and that you had concerns about the timing of the charge. Our goal is to ensure that our customers are satisfied with their purchases, and we understand how important the right fit is. Please keep in mind that we have a 30-day return/exchange period, so if you’d like to return or exchange your glasses, we’d be happy to assist you with that process. If you have any further questions or need help, please feel free to reach out to us at help@ezcontacts.co. We appreciate your understanding and hope to provide a better experience in the future.
Posted 10 months ago
Delayed shipping of contact lenses. Disappointing service.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your feedback. We're so sorry to hear about the shipping delay you experienced with your contact lenses. We strive to provide timely service, and it’s disappointing to learn we fell short in your case. We’re actively working to improve our shipping processes to prevent this from happening again. If there’s anything we can do to assist you further or address your concerns, please reach out to our customer service team. We appreciate your understanding and hope to regain your trust in the future.
Posted 10 months ago
I’ve ordered multiple times and received my order quickly… however this year it’s taken over 2.5 weeks and I still don’t have my contacts. VERY Frustrating considering I even paid more for the same exact thing I’ve ordered for years. I’ve been loyal for 5 years and will be looking elsewhere next time…
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
I paid rush delivery fee for this item to be delivered prior to my wedding. The item shipped a week after the promised delivery date, and waiting on an eta when it will actually arrive. Regardless, arrived after my wedding. Pretty disappointed
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Posted 10 months ago
I’ve been using EZ contacts for 2 years. Originally it was great, easy and quick. I’m not sure what has been happening in the last 6-9 months but delivery is obnoxiously long. I’ve even paid for rush shipping (I think it was $20) and it still took 2 weeks. I recently ordered on October 20, today is November 1 and the order hasn’t even been shipped. In today’s world that is just unacceptable, I could order for the same price from my eye doctor and it would be faster. Hopefully they get it sorted out or the benefit of using them will cause people to leave.
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Posted 10 months ago
It’s been about 18 days and my order still haven’t showed any progress in shopping, still waiting for pickup.. disappointing considering I ordered a years worth of contacts and was hoping to revive them before my trial ones from the eye dr needed to be replaced like it said when I ordered them but even though I should have gotten them by now they still haven’t even sent them out.. a years worth of contacts aren’t cheap either…
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Posted 10 months ago
I ordered my contacts on October 14, 2024 and it is now October 31, 2024 and have not received them yet. My status was processing forever and now receive email that they are being shipped but tracking shows them still at warehouse. I just checked my order which states fully shipped. I have sent messages through there system and not had any communication. Te contacts better be at home.
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Posted 10 months ago
Multiple delays and no delivery of product. No communication from support staff after multiple calls and multiple emails. I was finally informed that the original product that I ordered was not available. What was even More frustrating ….. I continued to be inundated with new sales pitches.( even though the product I originally ordered was not delivered..
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Posted 10 months ago
Ordered glasses Sept 8th. It’s October 30th and they still haven’t shipped.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
The one size was back ordered and the company was on a holiday when it came in stock. Took over a month to get my order. The only reason I know this is I had to call to learn why it was taking so long. Lack of communication on their end.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We apologize for the delay with your order and understand how frustrating it can be not to receive timely updates. We appreciate your patience during the backorder period and our holiday closure. Your feedback about communication is valuable, and we’re actively working to improve in that area. If you have any further questions or concerns, please don’t hesitate to reach out. Thank you for your understanding.
Posted 10 months ago
Over 2 weeks to get contacts is unacceptable in this day and age. Price is good.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
The processing time this past order was 3 weeks. The website clearly stated you all would be closed for a few days and to keep your order processed in a timely fashion, order before the 17th I believe it was. I ordered the 10th and it took just about 3 weeks to ship. I understand it takes time to add the rx and transitions details but it's still way too long for the price of the glasses. Unfortunately, in addition, I believe I paid for expedited shipping.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We sincerely apologize for the delay in processing your order and any frustration it caused. We understand how important timely delivery is, especially when you've opted for expedited shipping. Please note that the extra fee for expedited shipping covers the transit time once your order is processed, not the processing time itself. We strive to fulfill all orders as quickly as possible, and your feedback is invaluable as we work to improve our services. Thank you for your understanding, and please feel free to reach out if you have any further questions or concerns.
Posted 10 months ago
I love your glasses. I have ordered three pair of the first two came in a decent amount of time very good quality but this last pair that I ordered have not arrived. I was told 5 to 8 business days. Been over two weeks I contacted the firm because that’s who I was paying through. They are due to take a payment on 17 November and I still do not have my glasses.
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Posted 10 months ago
Hi there, Thank you for your kind words about our glasses! We’re glad to hear you love them. We apologize for the delay with your most recent order. We want to let you know that your glasses have now shipped, and you should receive them shortly. We appreciate your patience and understanding during this time. If you have any further questions or need assistance, please don’t hesitate to reach out.
Posted 10 months ago
EZContacts is rated 4.0 based on 22,691 reviews