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EZContacts Reviews

4.0 Rating 22,691 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

When will my contacts be delivered I haven’t received my contacts. When was my contacts shipped out?
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 10 months ago
Called on the 18th for contacts.Found out after I ordered that they were closed for 10 days.Had to go to Americas Best yesturday because I ran out.They gave me enough till their shippment comes to me.Plus I made 1 order and they sent me 2 orders.Both are going back.And NO there was no flag on their website saying they would be closed.Found out Monday when I called for my recite that I still haven't recirved
Helpful Report
Posted 10 months ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 10 months ago
how can a company completely SHUT DOWN for 10 days because of a religous holiday and NOT NOTE it in their online service platform !! ... i ordered on Oct. 10th and the contacts were shipped on Oct. 28th. ..and i did pay for expedited shipping because my contacts only had 3 days more use. ..i had to email EXContacts to find out WHY the contacts i ordered had not arrived and that's when i was told that the company would not re-open until Oct. 28th. .. your business model needs to be adjusted and more clear re: closings.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced due to our recent closure for a religious holiday. We understand how frustrating it must have been to wait for your order, especially after paying for expedited shipping. Your concerns about our communication are valid, and we’re actively working on improving our notifications regarding service interruptions. We appreciate you bringing this to our attention, and we’re committed to ensuring that our customers are well-informed in the future. If there’s anything we can do to make this right for you, please don’t hesitate to reach out. Thank you for your understanding, and we hope to serve you better next time.
Posted 10 months ago
I tried to change my address 3 times and never received and answer
Helpful Report
Posted 10 months ago
Great pricing but shipping is very slow. 10 days after purchase and only my contact have shipped (with no eta yet) and my two eyeglasses I ordered I have no clue when those will ship. So that is a little frustrating. Happy I didn’t pay for express shipping because I don’t think it would have helped.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your feedback. We want to clarify that we communicated extensively about our holiday closure through multiple emails and a banner on our website, indicating that customers should place orders by 10/15 to receive them before the break. Since your order was placed on 10/18, it was processed immediately after we reopened. We understand your frustration with the shipping timeline, and we apologize for any inconvenience this has caused. If you have further questions or need assistance with your order, please feel free to reach out.
Posted 10 months ago
I ordered frames that I wanted expedited as it was an urgent situation. There was no option to overnight the delivery, only 3-5 days or 5-8 days. I paid the extra fee to have it delivered in the 3-5 day window and I’m still waiting for these frames to be delivered over a week later. I’ve asked for the shipping charge to be refunded and I am still waiting for an answer with little hope that I will be refunded the extra money I paid to ultimately have standard ground delivery. Very disappointing.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We want to clarify that we communicated extensively about our holiday closure through numerous emails and a banner on our website, indicating that orders should be placed by 10/15 to receive them before the break. Since your order was placed on 10/20, it was processed immediately after we reopened. We understand your frustration regarding the shipping timeline, and we apologize for any inconvenience this has caused. If you have further questions or need assistance with your order, please feel free to reach out. We're here to help.
Posted 10 months ago
My last order still hasn’t got here, I placed it over 10 days ago
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out. We appreciate your feedback and want to clarify the situation. We issued several emails and placed a banner on our website indicating the need to order by 10/15 to receive items before our holiday closure. Your order, placed on 10/18, was processed immediately upon our return. We sincerely apologize for the delay and any frustration it may have caused. If you have any questions or need assistance, please feel free to reach out.
Posted 10 months ago
Always had a great experience ordering from EZcontacts but this time shipping took forever. A bit disappointed. Lenses are always good but shipping and communication not so much.
Helpful Report
Posted 10 months ago
Hi there, Thank you for sharing your experience with us. We’re truly sorry to hear that this time around, shipping took longer than expected and that communication fell short. We appreciate your loyalty and understand how frustrating this can be. Your satisfaction is important to us, and we’ll work to improve our processes to ensure a better experience in the future. If you have any further concerns or need assistance, please feel free to reach out. Thank you for your understanding!
Posted 10 months ago
It took them a long time to even produce my glasses and i contacted them, then they never replied. My glasses are finally on the way by normal ground.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your feedback. We sincerely apologize for the delay in producing your glasses and for any lack of communication during the process. We understand how frustrating this can be, and we're glad to hear that your glasses are now on the way. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your patience and hope you love your new glasses!
Posted 10 months ago
They charged my account and then removed the charge and were not able to answer for a week because of holiday.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 10 months ago
After two weeks, my contacts still have not shipped. I have not been notified of a backorder or other issue. What happened? Is this typical? Currently cannot recommend.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 10 months ago
While prices are good, you cannot trust delivery times. Listed times are never accurate and typically 2-3 weeks delayed. It’s really hard to count on them.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your feedback. We're glad to hear you appreciate our prices, but we sincerely apologize for the delays you've experienced with delivery times. We strive to provide accurate shipping estimates and understand how frustrating it can be when expectations aren’t met. We're continuously working to improve our processes and appreciate your patience. If you have any specific concerns about your order, please don’t hesitate to reach out to our customer service team. Thank you for your understanding!
Posted 10 months ago
Pricing is great, but shipping time is the worst.
Helpful Report
Posted 10 months ago
Shipping takes way too long
Helpful Report
Posted 10 months ago
Thank you for your feedback. We’re sorry to hear that you found the shipping process to be slower than expected. We understand how important timely delivery is, and we’re continuously working to improve our shipping times. If you have any specific concerns or need assistance with your order, please don’t hesitate to reach out. We appreciate your patience and understanding!
Posted 10 months ago
Not sure what their business model is but it takes weeks to get your contacts from them. Savings wasn’t worth aggravation of waiting and getting no response from inquiries.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Was not notified of company’s vacation! Paid for three day shipping with the expectation that they would come with in a certain timeframe. Unfortunately, I had to buy additional contact lenses to have during significant event.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your feedback. We’re truly sorry to hear about your experience. We understand how important it is to receive your contacts promptly, especially when comparing different companies. We apologize for the delay in shipping and for the lack of response from our customer support team. This is not the level of service we aim to provide. We appreciate your recommendation and take your concerns seriously, as they help us improve. If you need assistance with your order or have any further questions, please don’t hesitate to reach out directly. We’re here to help and hope to restore your trust in us.
Posted 10 months ago
I have not received my order on my contacts that I spent $68.00 for and would like to know the status on my order. Pls let me know what the status on my order is
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out about your order. We’re happy to inform you that your contacts have shipped and are currently in transit. Please check your email for the shipping tracking details, which will provide you with the most up-to-date information on your order’s status. If you have any further questions or need assistance, feel free to reach out. We appreciate your patience!
Posted 10 months ago
It would be more efficient if the orders give more details with updates. I ordered an item that should arrive between 3-5 business days and my order didn't arrive yet.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Ordered on Wednesday. It’s Saturday. Order still has not shipped. Emailed support yesterday and they have been closed for a holiday since at least Wednesday and don’t open till Sunday. An auto reply email asked me to ask me question about my order not having shipped again on Sunday. lol. Also paid for express shipping…
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We’re pleased to inform you that your order has now shipped and is currently in transit. Please check your email for more details, including tracking information. We appreciate your understanding regarding our holiday closure and apologize for any confusion caused by the automated responses. If you have any further questions, feel free to reach out to us at help@ezcontacts.com. We’re here to help!
Posted 10 months ago
If you close for a holiday. Plaster it on your website. Stop allowing orders. I placed an order for the wrong item. Tried to reach out to someone then found out you were closed.
Helpful Report
Posted 10 months ago
Hi there, Thank you for sharing your thoughts with us. We apologize for any inconvenience our holiday closure may have caused. We did post a banner on our website and sent out emails to notify customers of our upcoming closure. If you accidentally ordered the wrong item, we’re here to help you sort it out. Please contact us at help@ezcontacts.com with your order details, and we’ll assist you as soon as we can. We appreciate your understanding!
Posted 10 months ago
EZContacts is rated 4.0 based on 22,691 reviews