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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

After a good experience ordering sunglasses through this website, we decided to purchase our yearly supply of contact lenses. As advertised on EZ Contact’s website, under the terms of its price match policy, we requested a small adjustment based on a lower price provided by Opticontacts. EZ Contacts denied our request based on non-sensical and factually inaccurate reasoning, showing that its guarantee and promises are indeed empty. Moreover, we have tried calling EZContact repeatedly on their customer service number but that does not work (either no one picks up, or there is a prerecorded message that they are unable to take calls). Very disappointed and will not be using them again.
Helpful Report
Posted 7 months ago
Thank you for your feedback. After reviewing your case and the information you provided, we want to clarify that our price match policy applies only to regular pricing before any additional promotions or discounts. The screenshot you shared included a promotional offer, which unfortunately falls outside the scope of what our policy covers. We appreciate your understanding, and while we couldn’t match the price in this instance, we remain committed to providing great value and service. We hope to have the opportunity to assist you again in the future.
Posted 7 months ago
Shipping was delayed and then sent me the wrong glasses. Instead of providing me with a free shipping label to return, they are charging me 12 dollars. Very poor experience
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 7 months ago
Good service, well packaged and fast delivery.
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Posted 7 months ago
Best deal around
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Posted 7 months ago
Great prices! Fast shipping, Everything is Authentic
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Posted 7 months ago
Until recently, my experience has been very good. My last order was placed on 4/20 and didn't ship out until today, 5/5/25. Fifteen days seems like an excessive amount of time to process a repeat order. I'll probably look for a new supplier for my next order.
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
Slow filling my order
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Posted 7 months ago
Thank you for reaching out and providing feedback! We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction. Please don't hesitate to reach out to us at any time should you have any further questions or issues.
Posted 7 months ago
I have an account that is closed. I can't get a new password because every time I try. It says that my email addresses be used. I bought a stencil, can't download it.
Helpful Report
Posted 7 months ago
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 7 months ago
Totally disappointed it's been to long to receive the product. Never purchase again from this site
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
This company is horrendous! Don’t use them. I’ve been waiting on my glasses for over a month. I wanted to cancel the order, and they said no, I have to get the glasses and return them. Biggest waste of time. I am supposed to get 30% off but didn’t get it. Been a few weeks on that too. Just an absolute joke of a company - use someone else and save yourself the trouble.
Helpful Report
Posted 7 months ago
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you encountered with your order and the delay in receiving your glasses. After reviewing your case, we’d like to clarify that our team has already assisted you by applying the missing discount and refunding the price difference to your original form of payment. As a courtesy, we also refunded your $9.95 shipping fee to help make up for the inconvenience. We understand that this situation was disappointing, and we sincerely apologize for the delay and any miscommunication along the way. Your feedback is important to us, and we’re continuously working to improve both our service and customer experience. If there’s anything else we can help with, please don’t hesitate to reach out.
Posted 7 months ago
EZContacts has been my go to contact lens provider for several years. The procedure is simple and they usually beat the price of other online and offline contact lens companies. On my most recent order I entered the wrong PROMO Code. I emailed them through their "contact us" and they responded and corrected my mistake within 24 hours without any further communication. The delivery was exactly within their delivery window. I will continue using EZContacts going forward.
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Posted 7 months ago
Easiest way to order contacts!
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Posted 7 months ago
I cancelled and order but the shipped and charged me anyways
Helpful Report
Posted 7 months ago
Thank you for your review. We apologize for the inconvenience you experienced with your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
EZContacts made it super easy to order my contacts at the best price I could find- without needing to send in for rebates. And they shipped the next day!
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Posted 7 months ago
I found what I need it, good quality and prices.
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Posted 7 months ago
Didn’t respond to multiple emails. 30% discount code didn’t work properly with order.
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Posted 7 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 7 months ago
Today makes 3 weeks since I ordered and paid for my glasses and I still have not received tracking information and it does not appear that my glasses has been shipped. I’m beginning to regret placing this order
Helpful Report
Posted 7 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 7 months ago
Completely wrong perscription after waiting 2 weeks and paying for 2 day shipping. Now I have to pay more to get the correct lens.
Helpful Report
Posted 7 months ago
Thank you for your review. We know how important it is to receive the right prescription, especially when you’ve been waiting and paid for faster shipping. After checking your order, we can see that the prescription was fulfilled as directly inputted by you. While expedited shipping speeds up delivery, custom lenses still need time to be processed in our lab. Your order was shipped within the expected timeframe. If you need help getting the correct lenses, please don’t hesitate to email us and we'll be glad to assist you.
Posted 7 months ago
Very slow to process and deliver
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Posted 7 months ago
Thank you for your feedback. We’re sorry the experience didn’t meet your expectations. We understand how frustrating delays can be and truly regret the inconvenience. We did upgrade your shipping as a courtesy to help get your order to you faster, and we appreciate your patience during the processing time. If there’s anything else we can assist with, please don’t hesitate to reach out.
Posted 7 months ago
Its been a week and still no package ....................
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
EZContacts is rated 4.0 based on 22,702 reviews