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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Quick shipping and great prices!!
Helpful Report
Posted 10 months ago
Ordered glasses, frames are fine but the lenses are horrible. I also ordered another pair of glasses from a different website same, frames and basic lenses but there is a night and day difference. The lenses are from here are not crisp, feel like there are shadows.
Helpful Report
Posted 10 months ago
Thank you for sharing your feedback. We understand how important lens clarity is, and we're sorry to hear about your experience. Our records show that a representative has already assisted you and provided a free return label so you can send the glasses back for a complimentary redo. We appreciate the opportunity to make this right and ensure you receive a pair that meets your expectations. If you need further support during the process, we’re here to help.
Posted 10 months ago
I did overnight shipping to get my contacts before a trip and they sent me contacts with the wrong prescription. I checked if I made a mistake ordering, but I didn’t. Very frustrated since I leave tomorrow and have no contacts
Helpful Report
Posted 10 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 10 months ago
delayed shipping experience. had to send customer service an email asking what was going and mysteriously my glasses was been ship the next day.
Helpful Report
Posted 10 months ago
Thank you for your feedback. We understand how important timely updates and shipping are, and we appreciate the opportunity to clarify the timeline for your order. Your order was placed on Friday, April 25, and shipped on Tuesday, May 6. Since you selected custom prescription lenses, these require 5–7 business days for processing in our lab. Your order was shipped within that expected timeframe. While we understand it may have felt like your email prompted the shipment, the timing was coincidental, as the order was already in motion and shipped as soon as it was ready. We value your business and hope you’re pleased with your glasses.
Posted 10 months ago
I love the transparency on the price. I wish there was a free shipping option as well all are spending hundreds of dollars on contacts.
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Posted 10 months ago
Customer service helped me promptly.
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Posted 10 months ago
Shipped almost one month after order with no response to multiple messages inquiring as to status. No notification that shipment would be delayed, as advertised.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
So far the order process has been good, great prices. Had the frames I want in stock. I should get the frames in a week and I'll update my review if there are any issues.
Helpful Report
Posted 10 months ago
Ordered contacts on April 17th and they were out of stock. Completely out of contacts and did not receive order till May 1st (2 weeks). Recommendation would be to order early.
Helpful Report
Posted 10 months ago
Thank you for your feedback. We’re sorry for the delay with your order and understand how frustrating it can be to run out of contacts. While we do our best to keep inventory up to date, occasionally, certain prescriptions or brands may not be available to ship out immediately. We appreciate your patience and hope your experience with us improves moving forward.
Posted 10 months ago
i made the horrible mistake of giving this company a second chance after a nightmare experience and it looks like thats the only thing they're consistent with. never meet their own production windows and engage in dishonest and deceptive tactics to avoid addressing falling short. never again
Helpful Report
Posted 10 months ago
EZcontracts had good pricing, was easy to use, and kept me well informed during shipping.
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Posted 10 months ago
Always a great place to shop. Prices are the cheapest in comparison to other companies.đź’Ż***** Five Stars
Helpful Report
Posted 10 months ago
After a good experience ordering sunglasses through this website, we decided to purchase our yearly supply of contact lenses. As advertised on EZ Contact’s website, under the terms of its price match policy, we requested a small adjustment based on a lower price provided by Opticontacts. EZ Contacts denied our request based on non-sensical and factually inaccurate reasoning, showing that its guarantee and promises are indeed empty. Moreover, we have tried calling EZContact repeatedly on their customer service number but that does not work (either no one picks up, or there is a prerecorded message that they are unable to take calls). Very disappointed and will not be using them again.
Helpful Report
Posted 10 months ago
Thank you for your feedback. After reviewing your case and the information you provided, we want to clarify that our price match policy applies only to regular pricing before any additional promotions or discounts. The screenshot you shared included a promotional offer, which unfortunately falls outside the scope of what our policy covers. We appreciate your understanding, and while we couldn’t match the price in this instance, we remain committed to providing great value and service. We hope to have the opportunity to assist you again in the future.
Posted 10 months ago
Shipping was delayed and then sent me the wrong glasses. Instead of providing me with a free shipping label to return, they are charging me 12 dollars. Very poor experience
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 10 months ago
Good service, well packaged and fast delivery.
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Posted 10 months ago
Best deal around
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Posted 10 months ago
Great prices! Fast shipping, Everything is Authentic
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Posted 10 months ago
Until recently, my experience has been very good. My last order was placed on 4/20 and didn't ship out until today, 5/5/25. Fifteen days seems like an excessive amount of time to process a repeat order. I'll probably look for a new supplier for my next order.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Slow filling my order
Helpful Report
Posted 10 months ago
Thank you for reaching out and providing feedback! We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction. Please don't hesitate to reach out to us at any time should you have any further questions or issues.
Posted 10 months ago
I have an account that is closed. I can't get a new password because every time I try. It says that my email addresses be used. I bought a stencil, can't download it.
Helpful Report
Posted 10 months ago
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 10 months ago
EZContacts is rated 4.0 based on 22,714 reviews