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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Totally disappointed it's been to long to receive the product. Never purchase again from this site
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
This company is horrendous! Don’t use them. I’ve been waiting on my glasses for over a month. I wanted to cancel the order, and they said no, I have to get the glasses and return them. Biggest waste of time. I am supposed to get 30% off but didn’t get it. Been a few weeks on that too. Just an absolute joke of a company - use someone else and save yourself the trouble.
Helpful Report
Posted 10 months ago
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you encountered with your order and the delay in receiving your glasses. After reviewing your case, we’d like to clarify that our team has already assisted you by applying the missing discount and refunding the price difference to your original form of payment. As a courtesy, we also refunded your $9.95 shipping fee to help make up for the inconvenience. We understand that this situation was disappointing, and we sincerely apologize for the delay and any miscommunication along the way. Your feedback is important to us, and we’re continuously working to improve both our service and customer experience. If there’s anything else we can help with, please don’t hesitate to reach out.
Posted 10 months ago
EZContacts has been my go to contact lens provider for several years. The procedure is simple and they usually beat the price of other online and offline contact lens companies. On my most recent order I entered the wrong PROMO Code. I emailed them through their "contact us" and they responded and corrected my mistake within 24 hours without any further communication. The delivery was exactly within their delivery window. I will continue using EZContacts going forward.
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Posted 10 months ago
Easiest way to order contacts!
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Posted 10 months ago
I cancelled and order but the shipped and charged me anyways
Helpful Report
Posted 10 months ago
Thank you for your review. We apologize for the inconvenience you experienced with your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
EZContacts made it super easy to order my contacts at the best price I could find- without needing to send in for rebates. And they shipped the next day!
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Posted 10 months ago
I found what I need it, good quality and prices.
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Posted 10 months ago
Didn’t respond to multiple emails. 30% discount code didn’t work properly with order.
Helpful Report
Posted 10 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 10 months ago
Today makes 3 weeks since I ordered and paid for my glasses and I still have not received tracking information and it does not appear that my glasses has been shipped. I’m beginning to regret placing this order
Helpful Report
Posted 10 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 10 months ago
Completely wrong perscription after waiting 2 weeks and paying for 2 day shipping. Now I have to pay more to get the correct lens.
Helpful Report
Posted 10 months ago
Thank you for your review. We know how important it is to receive the right prescription, especially when you’ve been waiting and paid for faster shipping. After checking your order, we can see that the prescription was fulfilled as directly inputted by you. While expedited shipping speeds up delivery, custom lenses still need time to be processed in our lab. Your order was shipped within the expected timeframe. If you need help getting the correct lenses, please don’t hesitate to email us and we'll be glad to assist you.
Posted 10 months ago
Very slow to process and deliver
Helpful Report
Posted 10 months ago
Thank you for your feedback. We’re sorry the experience didn’t meet your expectations. We understand how frustrating delays can be and truly regret the inconvenience. We did upgrade your shipping as a courtesy to help get your order to you faster, and we appreciate your patience during the processing time. If there’s anything else we can assist with, please don’t hesitate to reach out.
Posted 10 months ago
Its been a week and still no package ....................
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Ordered contacts on a Monday, received on the Friday of the same week. Delivery was free, price was much less than optometrist or any other on line company. Order was received correctly.
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Posted 10 months ago
Once glasses frames were back in stock, they arrived quickly. The frames are great quality and they look great!
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Posted 10 months ago
So quick and easy! Love it!
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Posted 10 months ago
came very late and could not track package
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 10 months ago
Best price great service
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Posted 10 months ago
No website can’t beat these deals
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Posted 10 months ago
Excellent product, crummy customer service. Ordered before Passover on April 13th, and the website said they would send my order out the next week. Nope. Gave them a week and nothing. Contacted them three times with no response. Come to think of it, I didn't even get an order confirmation email. It took 19 days to receive my order (May 2nd) with no communication from any customer representative. I ordered from this site a few years ago with no problem but I'll never buy anything from them ever again.
Helpful Report
Posted 10 months ago
Thank you for your feedback. We're glad to hear you were satisfied with the product, but we're truly sorry the experience leading up to it was frustrating. Your order was placed on April 13 and processed on time based on our production schedule for custom lenses, which require 5 to 7 business days in the lab. We were closed for the Passover holiday during that time and had sent out several email and text reminders in advance to let customers know our team would be unavailable. That pause in operations also caused a delay in correspondence, though we resumed responses as soon as we reopened. We understand the importance of timely updates and regret that this caused such a negative impression. If there's anything else we can do to support you now, please reach out.
Posted 10 months ago
Exactly what I ordered and at a great price!
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Posted 10 months ago
EZContacts is rated 4.0 based on 22,714 reviews