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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Ordered contacts on a Monday, received on the Friday of the same week. Delivery was free, price was much less than optometrist or any other on line company. Order was received correctly.
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Posted 7 months ago
Once glasses frames were back in stock, they arrived quickly. The frames are great quality and they look great!
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Posted 7 months ago
So quick and easy! Love it!
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Posted 7 months ago
came very late and could not track package
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Posted 7 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 7 months ago
Best price great service
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Posted 7 months ago
No website can’t beat these deals
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Posted 7 months ago
Excellent product, crummy customer service. Ordered before Passover on April 13th, and the website said they would send my order out the next week. Nope. Gave them a week and nothing. Contacted them three times with no response. Come to think of it, I didn't even get an order confirmation email. It took 19 days to receive my order (May 2nd) with no communication from any customer representative. I ordered from this site a few years ago with no problem but I'll never buy anything from them ever again.
Helpful Report
Posted 7 months ago
Thank you for your feedback. We're glad to hear you were satisfied with the product, but we're truly sorry the experience leading up to it was frustrating. Your order was placed on April 13 and processed on time based on our production schedule for custom lenses, which require 5 to 7 business days in the lab. We were closed for the Passover holiday during that time and had sent out several email and text reminders in advance to let customers know our team would be unavailable. That pause in operations also caused a delay in correspondence, though we resumed responses as soon as we reopened. We understand the importance of timely updates and regret that this caused such a negative impression. If there's anything else we can do to support you now, please reach out.
Posted 7 months ago
Exactly what I ordered and at a great price!
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Posted 7 months ago
...............
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Posted 7 months ago
My order has been pending for a week, so I called customer service for a status update this morning. Unfortunately, I was on hold for 50 minutes and never reached a live agent. I finally received an email confirming the shipment of my order. I am highly disappointed.
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Posted 7 months ago
Thank you for your feedback, and we're very sorry for the delay and the difficulty you experienced reaching us. Your order was processing within the expected timeline, but we understand how frustrating it must have felt not to have clear updates while waiting. We're also sorry for the long hold time; our team has been experiencing a higher volume of calls than usual, and we’re working on improving that experience. We're glad to see your order has shipped and hope you’re happy with it once it arrives. If you need anything further, please don’t hesitate to email us so we can assist you directly.
Posted 7 months ago
great seller
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Posted 7 months ago
I placed an order on 4/15 and paid for expedited shipping which said they should arrive in 3-5 business days. They charged my card on 4/15 for $945.55 but when I tried to track my order a couple of days later I found on the website in fine print about a holiday closing which I assumed meant Good Friday but they were closed for an entire week! I thought it would still be fine if they would ship the following Monday but I tried calling numerous times and at every time of day I got a message saying due to heavy call volume they could not take calls and to chat with them on the website or email customer service. No option to even leave a message. Well the chat feature was also not available so my only option was to send an email on 4/22 to inquire and tell them I was almost out of contacts and paid expedited shipping and needed my order and what I got was an auto reply saying I should receive a response in 1-2 business days. I looked them up online which I wish I would have done before I ordered and found very bad reviews so I was forced to order from another company that would have the contacts to me within 2 days at a higher cost. There was no option to cancel the order or speak to anyone and the next time I heard from them was May 1st telling me the order was shipping and asking me to rate their service!! Don't have the contacts yet but their service is horrible and unacceptable and I will never order from them or recommend them even though their pricing was lower! Buyer beware - you get what you pay for and I would avoid doing business with them!!
Helpful Report
Posted 7 months ago
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and inconvenience you faced. Your order was placed on April 15 and was impacted by our company-wide closure the following week for the Passover holiday, which was noted on our website in multiple places leading up to and during that time. We understand that this may not have been clear at checkout, and we’re actively working on improving how we communicate closures to help avoid confusion in the future. Regarding your attempts to reach us, we sincerely apologize for the lack of real-time support during that period. Our customer service team was offline during the closure, and we experienced a significant increase in inquiries once operations resumed, which led to unfortunate delays in responses. We know how important it is to feel heard and supported, and we regret that we fell short. Your order shipped on April 30th, which was within our expected processing timeframe once we reopened, but we absolutely understand how the timing and lack of updates impacted your trust in us. While we’re glad you were able to get what you needed elsewhere, we wish we could have better met your needs from the start. If you haven’t received your order yet or need assistance with a return or refund, please don’t hesitate to email us. We truly appreciate your feedback and will be using it to improve our service moving forward
Posted 7 months ago
EZ CONTACTS SEEM TO SELL THINGS THAT THEY DONT HAVE. MORE THAN TWO WEEKS AFTER TAKING MY MONEY THEY STILL HAVENT SHIPPED MY ORDER AND NOTIFIED THAT THEY DONT HAVE A SHIPPING DATE AT THIS TIME. NOT AN OUTFIT THAT I WILL BUY FROM AGAIN.
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Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
Terrible customer service. I received a completely different set of clip-ons with my order. They are to a different pair of glasses. I emailed immediately and have never received a response 5+ business days later. Called in and sat on hold for 1 hour. Was told they would contact the place that installs lenses and email me. No email ever comes. Call again for and wait an hour. Told you will get this resolved and expedite shipping and I will get an email… Still no email. I’m going to do a charge back in 2 business days as I have zero faith in you.
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Posted 7 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 7 months ago
Fast, efficient, and affordable.
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Posted 7 months ago
It states orders placed after 2pm will be processed next day. This is the 3rd time I've ordered and waited 3 weeks . After 3 weeks I start emailing and chasing the order , then they finally ship. It will be 4 weeks before I finally get the contact lenses. It's not acceptable and I will not be ordering again.
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Posted 7 months ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 7 months ago
It was really an easy process to order and they shipped out on the same day I ordered them.
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Posted 7 months ago
I used ezcontacts in the past and didn’t have any issues. This time my order was delayed by more than a week (for processing not shipping). I wrote customer service twice to inquire on the status and got no reply. When I finally received the order, one of my boxes of contacts had already been opened. I contacted customer service and received an automated reply saying I would get a response in 2 days. It has been almost a week with no reply. I won’t use this site again. The minimally cheaper prices are not worth it.
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Posted 7 months ago
Thank you for sharing your feedback. We're sorry to hear that your experience this time did not reflect the smooth service you’ve had with us in the past. We understand your concern regarding the processing delay, lack of response, and the condition of the contact lens box you received. We want to reassure you that a member of our team has already addressed your case and provided assistance. We truly regret the inconvenience this caused and appreciate your patience while we worked to resolve it. If there’s anything further we can help with, please don’t hesitate to reach out.
Posted 7 months ago
Fast and easy.
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Posted 7 months ago
Took weeks for my order to even ship. Not easy to contact. I canceled my order two days ago via chat and today it shipped. I'll think long and hard before ordering again.
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Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that this item has a 7-10 business day processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 7 months ago
EZContacts is rated 4.0 based on 22,702 reviews