Login
Start Free Trial Are you a business? Click Here

EZContacts Reviews

4.0 Rating 22,723 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

“Very beutiful love it😍”
Helpful Report
Posted 2 years ago
“Price exorbitantly high! It doesn't give the option to cancel order which I tried 5 minutes after placing it, so I had to chose RETURN although it hasn't shipped!!!! Truly crazy crazy unaccommodating. Now I have to wait to arrove and pay 10 bucks to ship back! We are talking about a $50 difference from other identical glasses.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 2 years ago
“Once you get your prescription from your doctor and upload it, it couldn't be easier!”
Helpful Report
Posted 2 years ago
“Easy ordering system. Like the tracking link. Good solid company to buy from”
Helpful Report
Posted 2 years ago
“I got the best price and quick shipping, with updates on my order status throughout the process. I highly recommend EZ Contacts.”
Helpful Report
Posted 2 years ago
“All good so far”
Helpful Report
Posted 2 years ago
“Fast delivery once shipped; good communication on reason for delay. Authentic Persol for the best price. Prescription lenses were also very good.”
Helpful Report
Posted 2 years ago
“I would rather give a 1/2 a star. It took almost a month for my contact lenses to arrive. After several emails as the status. Would get a response back that it will ship soon, which was a lie. Had to email and request for expedited shipping which they agreed to but then again didn’t do. The company is so unprofessional they mailed my order with a FedEx plastic packaging inside out. Just BAD business. I will report them to BBB so others are aware.”
Helpful Report
Posted 2 years ago
Thank you for reaching out and providing feedback. We sincerely apologize for the unacceptable delay and inconvenience you experienced with your recent contact lens order. We understand how frustrating it must have been to receive conflicting information about the shipping status and to have your order arrive in damaged packaging. We take customer satisfaction very seriously and are committed to improving our processes to ensure this does not happen again. We appreciate your feedback and will use it as an opportunity to enhance our services. We value your business and hope to restore your trust in our company.
Posted 2 years ago
“I’m truly happy and confident in the way business is run there. Sales rep. Gaby was so helpful and understand with my experience elsewhere.”
Helpful Report
Posted 2 years ago
“It took a while to find the good discount on the price. I wished it was easier to find the best price otherwise the order process was very simple.”
Helpful Report
Posted 2 years ago
“They have not been responsive to my emails and I had to wait almost two weeks for my order even though I chose expedited shipping.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 2 years ago
“Product is perfect but customer service and shipping 0. My order was placed on the 17th of March but just received on !the 9th of may.”
Helpful Report
Posted 2 years ago
“Literally took 3 weeks for delivery with little to no communication when I reached out to find order. Glad I didn’t wait til last minute to irder”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
“I placed my order and recieved my glasses in about 3 weeks. I paid over 500$ and selected brown as lense transition color. They sent me grey transition lenses and have not responded to my inquiry on what they can do to fix this. When and if I get a response with a solution I will change the review. If it's still at one start it means this company messed up a $500 order and left me hanging with their mistake.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We regret to hear that you received gray transition lenses instead of the brown lenses you ordered for your glasses. We understand your frustration and want to assure you that we take corrective lens mistakes very seriously. However, upon reviewing our records, we can't find any previous inquiries from you regarding this issue. To resolve this situation as quickly as possible, we kindly ask that you send us an email at help@ezcontacts.com so we can investigate the issue thoroughly and prioritize getting you the brown transition lenses you originally ordered. We appreciate your understanding and look forward to resolving this issue for you as soon as possible.
Posted 2 years ago
“I order my rx on April 19th and didn't receive my order until today May 10th. Almost a month later. That is unacceptable. I ran out of my contacts. That being said I will not be ordering from your establishment again!”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with the delay in your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
“The advertised delivery time of 2-5 days passed almost two weeks ago. My current pair of glasses are broken and I was hoping to get my new frames quickly which just has not happened. The customer service has been excellent as I had to change the address to my order, as it has taken so long, other than that I would not order again. Huge bummer. I have not even recieved the glasses yet.”
Helpful Report
Posted 2 years ago
“👍”
Helpful Report
Posted 2 years ago
“Seemed really user friendly and fast response!”
Helpful Report
Posted 2 years ago
“When my shipment was delayed I appreciated them telling me why and that my frames would be delivered soon.”
Helpful Report
Posted 2 years ago
“The price cannot be beat. I just hope I receive my eyeglasses on time”
Helpful Report
Posted 2 years ago
EZContacts is rated 4.0 based on 22,723 reviews