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EZContacts Reviews

4.0 Rating 22,723 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

“Poor communication and late product delivery. Still waiting to receive the glasses I ordered weeks ago.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
“I ordered these glasses on 4/22/24 and was given a three to five day delivery window. After 5 days I did not get any confirmation and found out the company was closed for over a week for passover. Once the company was back open on May 1st I still did not receive any acknowledgment of my order getting delivered. They do not answer phone calls or emails. It is now May 15th and I got a shipment notification. Will never use this company again.”
Helpful Report
Posted 2 years ago
“Refused to issue refund for a product that hasn’t shipped out to me, even though their policy states With EZContacts you may cancel any product, free of charge, with a full refund, as long as it has not been shipped out yet. Then told me I apologize our policy isn’t updated on our website?”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We apologize for any miscommunication regarding your order. We understand that you requested to cancel your order, but we are unfortunately not able to at this time, as your order has already been sent to the lab and is currently in production. We understand that you may have changed your mind about your order, and apologize for any inconvenience this may cause. However, we want to assure you that you can still return your glasses if you're not happy with them. Our return policy is very generous, and you can return your glasses for a full refund within 30 days of purchase. Upon receiving your glasses, you can begin the return process by logging into your account and go to "Order History" where you will find the "Start return'' option. Thank you for your understanding. Please let us know if we can continue to assist you in any way by reaching out to us at help@ezcontacts.com
Posted 2 years ago
“Love the prices and was delivered within a week!”
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Posted 2 years ago
“Very pleased with the ease of ordering my contacts”
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Posted 2 years ago
“Nice pair of glasses and accessories.”
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Posted 2 years ago
“Really easy to order.”
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Posted 2 years ago
“EZ Contacts is the worst company I’ve ever had to deal with. I still don’t have glasses that were ordered in February…It’s now May!”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out about your recent order. We take all customer concerns seriously and apologize for the impression you have of our service. Upon reviewing your account details, we see that your order was placed on May 11th and shipped on May 14th. If you did place an order for glasses in February, we would be happy to investigate further. Please email us at help@ezcontacts.com so we can look into this for you and resolve any outstanding issues. We look forward to hearing from you shortly.
Posted 2 years ago
“Sunglasses I purchased are not in stock. Was told 4-6 weeks before I get them. Wish the site would have told me that before I ordered them. Otherwise, the communication from EZ Contacts has been great.”
Helpful Report
Posted 2 years ago
“Great contacts at the best price and Exceptional customer service regarding insurance benefit submission.”
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Posted 2 years ago
“Cannot get a person on the phone. Only order online. No help.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com. We'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
Posted 2 years ago
“Nice website”
Helpful Report
Posted 2 years ago
“I'm not real happy with EZContacts. I placed my order and after a week the status of my order was still "in progress". I had to call your help line to find out the contacts I ordered were on back order. It would be nice if you could update the order somehow to indicate the contacts are on back order.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 2 years ago
“no one tells the truth!!!! on the phone they tell you one thing, then on the chat tell you another. lies,lies,lies!!”
Helpful Report
Posted 2 years ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 2 years ago
“This was the 3rd online contacts spot I tried. The previous 2 gave one "promotional price" and then added "processing fees" of $40 and $58 at the last minute in the ordering process. EZContacts was straightforward and the quoted price was the end price. Very refreshing, thank you.”
Helpful Report
Posted 2 years ago
“Great the process was quick, I had no issues with them contacting my Dr and verifying my prescription on my contacts. They were able to get my contacts in and my order is getting shipped to my house soon within less than a week.”
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Posted 2 years ago
“Loving it so far it’s so easy to use”
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Posted 2 years ago
“Slow in sending out orders”
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Posted 2 years ago
“Easy to order”
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Posted 2 years ago
“EZ indeed.”
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Posted 2 years ago
EZContacts is rated 4.0 based on 22,723 reviews