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EZContacts Reviews

4.0 Rating 22,723 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

“EZ Contacts definitely has the best prices HOWEVER, I've had issues in the past where the contacts I ordered were not in stock. So instead of the order stating Out of Stock, they allowed me to order them anyway. So after waiting for a month for my contacts to come, I had to call them only to find out they were not in Stock! After 3 months of waiting I cancelled the order! I wish that they would state, PRIOR to me placing an order, that the contacts were not in stock rather than making me wait 3 months!”
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Posted 2 years ago
“Terrible, my order was supposed to take 2 weeks, it’s been far longer than that. I received an email saying only one item has shipped”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible. Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist. Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
Posted 2 years ago
“Great service!!”
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Posted 2 years ago
“Super easy and fast delivery.”
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Posted 2 years ago
“The best website to order glasses and contacts, so fast shipping too”
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Posted 2 years ago
“I have ordered 2 Gucci frames and received them n perfect condition they fit look great,!”
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Posted 2 years ago
“The shipment times were wrong and the team wasn't helpful. Two months later and 2 weeks late, my glasses finally just shipped.”
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Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 2 years ago
“Easy and quick shipping”
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Posted 2 years ago
“I have been getting them from here for a long time. Lately they have been ripping the first or second day wearing them. This time you sent the wrong strength. It should have been 4.25 but sent 4.75. I am out of that eye so now I have to wait until you send me the right strength. I’m not paying to ship your mistake back”
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Posted 2 years ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 2 years ago
“I know it wasn’t their fault on my delayed order but it was super frustrating to not know anything on what was going on until I had gotten a hold of customer service.”
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Posted 2 years ago
“EZContacts is my go-to contact lens supplier, and I will not purchase them anywhere else. Over many years of trying other online companies, most of them were poorly managed and disorganized, whereas EZContacts has filled my orders promptly, shipped them out the next day and I have them within days. Their products are superb, selection is varied as I like to wear two different types of contacts, and they always have what I need in stock. 5 Starts out of 5 Stars!”
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Posted 2 years ago
“Very good to deal with thanks”
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Posted 2 years ago
“Always on time”
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Posted 2 years ago
“Easy & fast!”
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Posted 2 years ago
“Repeat customer. I only order my contacts from ezcontacts. Fastest deliver, great selection, best prices, free shipping. Highly recommend!”
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Posted 2 years ago
“After 15 days of no updates on my order, I reached out to customer service. The response I got was ... good news, your order is still processing and will ship soon. By 6 am the next day, I received notice that it shipped. I assume my order was lost and not a coincidence that the day I reached out, it shipped. I will find another place with more integrity to order from next time.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We understand your frustration with the lack of updates and the extended processing time for your recent order. We sincerely apologize for the experience you had. Wee can assure you that contacting customer service did not directly trigger the shipment of your order. Our website clearly states that these particular frames have a 4-6 week processing time. It appears your order actually shipped much sooner than the estimated timeframe. We're constantly working to enhance our communication with customers, especially regarding order updates and processing times. Your feedback helps us identify areas for improvement, and we'll be sure to take it into account when refining our order status notifications. For further assistance, please do not hesitate to reach out to us at any time.
Posted 2 years ago
“I had trouble accessing my discount but I was helped and my order was processed. It came quickly and was happy my order and invoice was taken care of promptly.”
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Posted 2 years ago
“There was an issue when ordering and that was corrected quickly. When I received the contacts I was extremely disappointed in the color since they didn't look anything like the pictures. Thanks for trying.”
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Posted 2 years ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 2 years ago
“Waited 3 weeks to get my order just for it to be broken and then have to pay to return it. Will never use EZContacts again when there are plenty of other providers with 6 day turn around and higher quality of service.”
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Posted 2 years ago
Hi there, Thank you for your review. We are incredibly sorry to hear about the delay in receiving your order and that the item arrived defective. We understand your frustration, especially considering the extended wait time. As a courtesy for the damaged item you received, we'd be happy to waive the return label fee for you. Please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 2 years ago
“Reasonable price, reasonable fast shipping and product as described.”
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Posted 2 years ago
EZContacts is rated 4.0 based on 22,723 reviews