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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I know it wasn’t their fault on my delayed order but it was super frustrating to not know anything on what was going on until I had gotten a hold of customer service.
Helpful Report
Posted 1 year ago
EZContacts is my go-to contact lens supplier, and I will not purchase them anywhere else. Over many years of trying other online companies, most of them were poorly managed and disorganized, whereas EZContacts has filled my orders promptly, shipped them out the next day and I have them within days. Their products are superb, selection is varied as I like to wear two different types of contacts, and they always have what I need in stock. 5 Starts out of 5 Stars!
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Posted 1 year ago
Very good to deal with thanks
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Posted 1 year ago
Always on time
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Posted 1 year ago
Easy & fast!
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Posted 1 year ago
Repeat customer. I only order my contacts from ezcontacts. Fastest deliver, great selection, best prices, free shipping. Highly recommend!
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Posted 1 year ago
After 15 days of no updates on my order, I reached out to customer service. The response I got was ... good news, your order is still processing and will ship soon. By 6 am the next day, I received notice that it shipped. I assume my order was lost and not a coincidence that the day I reached out, it shipped. I will find another place with more integrity to order from next time.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We understand your frustration with the lack of updates and the extended processing time for your recent order. We sincerely apologize for the experience you had. Wee can assure you that contacting customer service did not directly trigger the shipment of your order. Our website clearly states that these particular frames have a 4-6 week processing time. It appears your order actually shipped much sooner than the estimated timeframe. We're constantly working to enhance our communication with customers, especially regarding order updates and processing times. Your feedback helps us identify areas for improvement, and we'll be sure to take it into account when refining our order status notifications. For further assistance, please do not hesitate to reach out to us at any time.
Posted 1 year ago
I had trouble accessing my discount but I was helped and my order was processed. It came quickly and was happy my order and invoice was taken care of promptly.
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Posted 1 year ago
There was an issue when ordering and that was corrected quickly. When I received the contacts I was extremely disappointed in the color since they didn't look anything like the pictures. Thanks for trying.
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Posted 1 year ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 year ago
Waited 3 weeks to get my order just for it to be broken and then have to pay to return it. Will never use EZContacts again when there are plenty of other providers with 6 day turn around and higher quality of service.
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Posted 1 year ago
Hi there, Thank you for your review. We are incredibly sorry to hear about the delay in receiving your order and that the item arrived defective. We understand your frustration, especially considering the extended wait time. As a courtesy for the damaged item you received, we'd be happy to waive the return label fee for you. Please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 year ago
Reasonable price, reasonable fast shipping and product as described.
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Posted 1 year ago
Haven’t received my order
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Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I have used EZ contacts for years now. Very convenient, prices are super reasonable, customer service is amazing. Everything about this contacts and glasses online site is amazing. I am so glad to have found them. They are better than any other online site.
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Posted 1 year ago
Easy to order and less expensive than ordering through my eye doctor!
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Posted 1 year ago
The quality of the glasses and lenses are about as good as you’ll get from this type of service. Obviously fig isn’t perfect when you order this way. Disappointed to have not received the case associated with the brand I ordered.
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Posted 1 year ago
My sunglasses came packaged really nicely and even got a gift from Ez Contacts for a spray to keep my sunglasses clean. They had the best price for my favorite RayBans and the delivery was quick! Very satisfied with the whole transaction!
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Posted 1 year ago
Pricing legit and easy to just order without crazy negotiating like other sites. Website very simple and free shipping a big plus.
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Posted 1 year ago
why has the price gone up so much?
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Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback regarding the cost of your recent purchase. We understand that good pricing is important, and we appreciate you bringing this to our attention. We have a convenient price match policy and our EZPoints loyalty program, which allows you to accumulate points for further savings with every purchase. You can find more information about these programs on our website. We hope this information clarifies our commitment to value and encourages you to consider future purchases with us. Should you have any further questions or feedback, please don't hesitate to contact us.
Posted 1 year ago
I can’t believe I was about to pay over 200$ for an eye exam just to order the same contacts I always do. EZContacts took care of it for free and gave me a great price on contacts.
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Posted 1 year ago
Bad experience.
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Posted 1 year ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews