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EZContacts Reviews

4.0 Rating 22,723 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

“I have been waiting for my Ray Bans to long and I have yet to receive as much as a customer service notice”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We understand that you are waiting for your product, but we want to ensure your expectations are met regarding its delivery timeframe. As indicated on our website, this particular item carries a 4-6 week processing time. We sincerely apologize if you missed this information while browsing our site. If the estimated arrival doesn't suit your needs, we'd be delighted to offer alternative options for you that can ship sooner. Please email us at help@ezcontacts.com and we'll be glad to assist you.
Posted 2 years ago
“I paid for express shipping!!! Where are my contacts????? Terrible customer service”
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
“They sent me the wrong frames and the wrong prescription, which is a huge waste of my time”
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 2 years ago
“Fran's broke after4 days of wearing so if I could give zero 0 stars I would”
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 2 years ago
“Im so happy with my glasses and prescription!!!”
Helpful Report
Posted 2 years ago
“I ordered a pair of designer reading glasses about a week ago. I got very worried later after reading negative reviews on orders shipping out super late that I actually reached out to them via email and they were quick to respond back and let me know that my order would be ready to ship out in 3-5 days. Two days later I received an email about my order being shipped out and another 2 days later I received my order. I received my order within a week after purchasing so they are fast! I LOVE my new glasses and will definitely order from them again.”
Helpful Report
Posted 2 years ago
“The Persol sunglasses did not take e 3to5 days it took 3 to 5 weeks. With at said their price was half of what everyone else charges. Ezcontacts came through in the long run. Bravo”
Helpful Report
Posted 2 years ago
“Terrible service. Terrible shipping time. Lied about shipping time.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 2 years ago
“Always the best prices and fastest delivery. Reliable and easy to use website. Product is genuine”
Helpful Report
Posted 2 years ago
“They have so many options to pick from. It was so simple to order and the shipping was so fast! I got my glasses and I am loving them so much. Great company!”
Helpful Report
Posted 2 years ago
“I ordered once before last year, contact cleaner and that first order I got a "we have shipped" notice 2 hours after I ordered. A few days later it was here. This year very different. This year it said the free shipping would take 5-7 days. Well it took 5 days for them to say the product was now in their warehouse and being processed. It took 9 days total to show up at my house. Their shipping info just shows a never moving graph, not very informative. I also noticed this year, they were offering very few contact lens solutions. A very different experience but in the end I did receive what I ordered and for a bit less than Amazon wanted.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review! We appreciate you taking the time to share your experience, both positive and negative. We sincerely apologize that your recent order with us didn't meet the speedy delivery standards you enjoyed last year. We understand your frustration with the lack of updates and the longer processing time. We're always working to improve our shipping efficiency and communication, and your feedback helps us identify areas for improvement. Regarding the limited contact lens solution options, we're constantly evaluating our product selection to best serve our customers' needs. We'll take your observation into account when making future decisions. We're glad you received your order at a competitive price, and we hope to provide a smoother experience next time. If you have any suggestions for improvement, please don't hesitate to reach out to us at help@ezcontacts.com and we'll be glad to assist you.
Posted 2 years ago
“Quick easy ordering online. Received 3-5 days like it is stated on order.”
Helpful Report
Posted 2 years ago
“Great products with amazing prices. Super fast delivery”
Helpful Report
Posted 2 years ago
“Great Quality!”
Helpful Report
Posted 2 years ago
“took very long time to actually get the glasses”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We are so sorry to hear that you were dissatisfied in regards to your order. We value your feedback and want to do everything we can to address your concerns. Please email us at help@ezcontacts.com with more details about your experience. We'll be glad to investigate your feedback further and figure out a resolution. Thank you for your time and understanding. We look forward to hearing from you shortly!
Posted 2 years ago
“Fast delivery. Glasses are beautiful”
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Posted 2 years ago
“very happy”
Helpful Report
Posted 2 years ago
“Purchased glasses almost a month ago and still not received.”
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
“A bit of a wait at first but within the “window” that was published. They were worth the wait. Top quality product, timely responses, fair price, and a good fit. Satisfied with my first purchase from EZContacts.”
Helpful Report
Posted 2 years ago
“I had an issue with my account being charged and not receiving my contacts. I called and spoke to Polar on 5.13 and she said that it looked like my order was out of stock and I told her that I was not notified and that my credit card was charged. She said she would look into it and call or email me by 5/20 and let me know what was going on. I got an email on 5.14 stating that my order was being shipped. I received my order on 5.16. Thank you.”
Helpful Report
Posted 2 years ago
EZContacts is rated 4.0 based on 22,723 reviews