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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

They have so many options to pick from. It was so simple to order and the shipping was so fast! I got my glasses and I am loving them so much. Great company!
Helpful Report
Posted 1 year ago
I ordered once before last year, contact cleaner and that first order I got a "we have shipped" notice 2 hours after I ordered. A few days later it was here. This year very different. This year it said the free shipping would take 5-7 days. Well it took 5 days for them to say the product was now in their warehouse and being processed. It took 9 days total to show up at my house. Their shipping info just shows a never moving graph, not very informative. I also noticed this year, they were offering very few contact lens solutions. A very different experience but in the end I did receive what I ordered and for a bit less than Amazon wanted.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review! We appreciate you taking the time to share your experience, both positive and negative. We sincerely apologize that your recent order with us didn't meet the speedy delivery standards you enjoyed last year. We understand your frustration with the lack of updates and the longer processing time. We're always working to improve our shipping efficiency and communication, and your feedback helps us identify areas for improvement. Regarding the limited contact lens solution options, we're constantly evaluating our product selection to best serve our customers' needs. We'll take your observation into account when making future decisions. We're glad you received your order at a competitive price, and we hope to provide a smoother experience next time. If you have any suggestions for improvement, please don't hesitate to reach out to us at help@ezcontacts.com and we'll be glad to assist you.
Posted 1 year ago
Quick easy ordering online. Received 3-5 days like it is stated on order.
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Posted 1 year ago
Great products with amazing prices. Super fast delivery
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Posted 1 year ago
Great Quality!
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Posted 1 year ago
took very long time to actually get the glasses
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are so sorry to hear that you were dissatisfied in regards to your order. We value your feedback and want to do everything we can to address your concerns. Please email us at help@ezcontacts.com with more details about your experience. We'll be glad to investigate your feedback further and figure out a resolution. Thank you for your time and understanding. We look forward to hearing from you shortly!
Posted 1 year ago
Fast delivery. Glasses are beautiful
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Posted 1 year ago
very happy
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Posted 1 year ago
Purchased glasses almost a month ago and still not received.
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Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
A bit of a wait at first but within the “window” that was published. They were worth the wait. Top quality product, timely responses, fair price, and a good fit. Satisfied with my first purchase from EZContacts.
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Posted 1 year ago
I had an issue with my account being charged and not receiving my contacts. I called and spoke to Polar on 5.13 and she said that it looked like my order was out of stock and I told her that I was not notified and that my credit card was charged. She said she would look into it and call or email me by 5/20 and let me know what was going on. I got an email on 5.14 stating that my order was being shipped. I received my order on 5.16. Thank you.
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Posted 1 year ago
EZ Contacts definitely has the best prices HOWEVER, I've had issues in the past where the contacts I ordered were not in stock. So instead of the order stating Out of Stock, they allowed me to order them anyway. So after waiting for a month for my contacts to come, I had to call them only to find out they were not in Stock! After 3 months of waiting I cancelled the order! I wish that they would state, PRIOR to me placing an order, that the contacts were not in stock rather than making me wait 3 months!
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Posted 1 year ago
Terrible, my order was supposed to take 2 weeks, it’s been far longer than that. I received an email saying only one item has shipped
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Posted 1 year ago
Hi there, Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible. Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist. Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
Posted 1 year ago
Great service!!
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Posted 1 year ago
Super easy and fast delivery.
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Posted 1 year ago
The best website to order glasses and contacts, so fast shipping too
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Posted 1 year ago
I have ordered 2 Gucci frames and received them n perfect condition they fit look great,!
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Posted 1 year ago
The shipment times were wrong and the team wasn't helpful. Two months later and 2 weeks late, my glasses finally just shipped.
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
Easy and quick shipping
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Posted 1 year ago
I have been getting them from here for a long time. Lately they have been ripping the first or second day wearing them. This time you sent the wrong strength. It should have been 4.25 but sent 4.75. I am out of that eye so now I have to wait until you send me the right strength. I’m not paying to ship your mistake back
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Posted 1 year ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews