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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Ordered on 4/1/2015, still have not received the frames. Sales or Support have not responded to my inquiries.
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
I wish I could give the ratings since I ordered the glasses Monday and paid extra for two day shipping and it is Friday and have not received them yet and believe they haven’t been shipped yet
Helpful Report
Posted 7 months ago
Thanks for reaching out to us and providing feedback. We're so sorry to hear that you have not received your glasses in the time frame you were expecting and understand how frustrating that must be. Upon checking your order, we see that you've selected frames with prescription lenses. Please note that as stated on our website, frames with prescription lenses generally take 5-7 business days to process in our lab before they are shipped. Paying extra for expedited shipping unfortunately does not speed up the processing time in our lab. We make this information readily available on our website, but we truly apologize if anything wasn’t clear to you. We'll be glad to assist you if you wish to downgrade your shipping and refund you the cost or make any changes to your order if you prefer to receive it sooner. Please email us at help@ezcontacts.com for further assistance. We appreciate your business and look forward to resolving this for you.
Posted 7 months ago
Not enough communication when a product is delayed.
Helpful Report
Posted 7 months ago
Hi there, Thank you for your review. We sincerely apologize for the confusion and frustration you experienced with your order. We understand the importance of good service and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers. For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Posted 7 months ago
I ordered on Tuesday for overnight shipping. Didn't even ship until Friday.
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 7 months ago
Ordered April 13, received April 25 (later than I expected) and information re. shipping was slow to arrive. Price good, product fine, shipping notifications good once they finally began.
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Posted 7 months ago
They never answer emails or phone.
Helpful Report
Posted 7 months ago
Thank you for taking the time to share your feedback. We are sorry to hear about your experience. One of our representatives will be reaching out to you shortly to assist and address any concerns you may have.
Posted 7 months ago
Great selection, competitive pricing and fast shipping.
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Posted 7 months ago
Great price, great service
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Posted 7 months ago
Ordered on Monday; didn’t ship till Friday. Had to email and call to get status of my order.
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Posted 7 months ago
So far very poor experience
Helpful Report
Posted 7 months ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 7 months ago
Love the price with no surprise hidden fees. Don’t like the volume of emails you send.
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Posted 7 months ago
Was at first skeptical of ordering sunglasses express next day delivery but it turned out to the an excellent customer experience! Very pleased with product and less than 24-hr receipt of package via Fed Ex. EZContacts came through for me and exceeded expectations.
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Posted 7 months ago
The delivery process is terrible. Takes to long and tracking is a nightmare.
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 7 months ago
I ordered some eyedrops on April 15th. I paid an extra $9.95 for 3-5 days shipping because I needed them fast. It is now April 25th and they just now shipped. Tried to call, but no one answers. Had to chat with a customer service representative, who refunded the $9.95. But I still have not received the eye drops.
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
Almost a month and still hasn’t shipped my glasses. Tried contacting with no response.
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Posted 7 months ago
I uploaded the prescription the first time but the contacts didn't get shipped.
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
Contact prices are good but shipping can take a long time. They will shut down for an entire week and don't let you know in advance. I'd rather pay more elsewhere for more reliable service.
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Posted 7 months ago
Thank you for your feedback! We’re happy to hear that you’re satisfied with our prices. We apologize for any inconvenience caused by the shipping delay. We do try to communicate our holiday closures in advance via email, banners, and text messages. We understand that these delays can be frustrating, and we’re working on improving our communication around holiday schedules to set clearer expectations. We truly appreciate your business and hope we can better meet your needs in the future.
Posted 7 months ago
Fast & easy way to get contacts at reasonable price.
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Posted 7 months ago
Great price on eyeglasses fast shipping!!
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Posted 7 months ago
Shipping was supposed to be 5-7 days. My trip to Europe was in two weeks. Did not get the contacts before I left. EZ did not answer my enquiries (twice) through their message link. Very frustrated. Just got a message that they have shipped...15 days after ordering. I'd called the day before I left and she said it will be sent through USPS so I didn't have to worry about it being left on my front porch and stolen (thieves grab packages having no idea what they are). Now I see it is actually being shipped DHL...WHICH I BELIEVE LEAVES THEM ON FRONT PORCH.
Helpful Report
Posted 7 months ago
Thank you for your feedback, and we sincerely apologize for the delay and frustration you've experienced. Please note that our shipping process uses a DHL-USPS hybrid service. DHL handles the majority of the shipping, and the final leg of the journey is completed by USPS. While we aim to ensure timely deliveries, we understand how frustrating delays can be, especially with time-sensitive orders. Regarding your concern about porch theft, USPS will indeed be responsible for the final delivery. If you have concerns about the package being left unattended, we recommend contacting USPS to request options like signature confirmation or holding your package at a local post office. If you have any further questions or need additional assistance, please feel free to reach out, and we'll be happy to help.
Posted 7 months ago
EZContacts is rated 4.0 based on 22,702 reviews