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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Do not buy your contacts from this company. You might get them in a month if you're lucky.
Helpful Report
Posted 10 months ago
I was never told this item wasnt in stock - took two weeks to ship without a notification. I would not order from here again. Thought I would try it after consistently ordering someplace (always shipped within a few days) Thank you.
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Posted 10 months ago
You cannot contact anybody concerning your order. and the order was lengthy not as stated
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Posted 10 months ago
Easy reordering, fast shipping, and quality contacts.
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Posted 10 months ago
Ordered 4-11 using my prescription it took about 10 days for an update so in total it took 3 weeks, just wish more information was provided during the waiting period
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Posted 10 months ago
I will never order from EZ Contacts again and buyer beware. I paid extra for 2 day shipping. My order arrived on the 3rd business day after shipping so I received on the 5th day after shipping as it didn’t arrive before the weekend. They wouldn’t refund my shipping and blamed on FedEx. Not my problem.
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Posted 10 months ago
Ease of ordering with no hidden costs
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Posted 10 months ago
So awesome
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Posted 10 months ago
I haven't received my frames yet but the price and the brand is very equivalent to what I like to wear and the style as well as when I get them I will be able to give a better review until then I will say that the price and the different name brands and styles are great on pricing as well as the selection
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Posted 10 months ago
Excellent customer service. Speed delivery and good quality. Thanks so much!!
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Posted 10 months ago
I love my new ray bans. Purchase was quick and easy although it took awhile to get here.
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Posted 10 months ago
I am extremely disappointed with EZcontacts and I will never order contacts from this company.
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Posted 10 months ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 10 months ago
The price was one way on the main page and then as soon as i would click it, it would go higher.. that is so odd. processing time was about 10x longer than advertised. will not shop here again.
Helpful Report
Posted 10 months ago
Thank you for your feedback. We are sorry to hear about your experience and appreciate the opportunity to address your concerns. Your order was placed during our scheduled holiday closure, which may have contributed to the delay. We did send advance notifications through email, text, and banners on our website to inform customers about the closure dates. Additionally, it looks like you selected custom prescription glasses with several add-ons. Each option selected adjusts the price accordingly, and all pricing updates were clearly displayed as you customized your order. We do our best to make this information transparent throughout the process. We truly value your feedback and are always working to improve. Please feel free to reach out if you have any further questions or if there’s anything else we can assist you with.
Posted 10 months ago
These contacts arr very easy to wear, and comfortable. I love the green color that I continue to order.
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Posted 10 months ago
I loooove this system! I’ve used it for years. It is fast, easy to use, and I love that it’s easy access to previous orders.
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Posted 10 months ago
Have previously worked with them with no problem. I made the mistake of ordering before realizing they were closed. Nothing wrong in observing a holiday. BUT I wanted contacts, not in 2+ weeks, so I cancelled. Sent multiple follow up messages. Specially when I saw charge on credit card. Nothing. Now I see the contacts sent. I believe the holiday has been over for several days. Now I probably have the inconvenience of monitoring card for refund and returning the contacts that I do not want.
Helpful Report
Posted 10 months ago
Thank you for your feedback. We apologize for the inconvenience and frustration you experienced. We appreciate your understanding regarding our recent holiday closure. It appears that your order was already in processing and shipped before your cancellation request could be completed. One of our representatives will reach out shortly to assist you with the return and ensure that your refund is properly processed. Thank you again for bringing this to our attention. We appreciate your patience and the opportunity to resolve this for you.
Posted 10 months ago
I had the worst shopping experience. I placed the order and it took almost a month to arrive, with about 25 days just to be shipped. Since the day 10 i tried to contact you by email and got no response. Then I called, and you told me it would take 3 to 5 days because it was out of stock. It wasn’t until the 22nd or 23rd, when I emailed you saying that I wanted my money back (since it was impossible to reach you by phone — I would stay on the line for up to 22 minutes without an answer), that you finally shipped the package that same night. Two days later, you emailed me saying you couldn’t issue a refund. I will be leaving negative reviews about your service on google if i can
Helpful Report
Posted 10 months ago
Hi there, Thank you for your feedback. We sincerely apologize for the delays and communication issues you experienced. Please note that once an order has shipped, we are unable to cancel it. However, we are happy to accept a return for a full refund once the item is received back. We understand how frustrating delays can be and appreciate you bringing this to our attention. Your comments have been shared with our team as we continue to work on improving our service.
Posted 10 months ago
Easy ordering process and they had a great selection of frames at an affordable price.
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Posted 10 months ago
Ridiculous shipping time. Order will not arrive for two weeks after placed. Emailed customer service multiple times and just got a "we're working on it!" Type of reply. Terrible experience as a first-time customer. Will not order from this site again.
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Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 10 months ago
Took a very long time time ship. Had to message twice and never recieved a response to either messages.
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Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 10 months ago
EZContacts is rated 4.0 based on 22,714 reviews