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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Love them 🥰
Helpful Report
Posted 10 months ago
Nice Glasses, nicely done! They feel great and the lens's are perfect to my prescription, looking forward to receiving my second set, will continue to buy from you!! Thank you
Helpful Report
Posted 10 months ago
Delay communication is poor but thankful able to see the reason on website. Email would be better instead of me always wondering why the delay
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Posted 10 months ago
Contacts arrived very quickly. I’m very satisfied
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Posted 10 months ago
Said they could not ship my order and I requested a refund I’m customer service said they would respond in one to two business days. Never received a response and ordered elsewhere then suddenly said my order had shipped. If one is the lowest I can give them that is the one I intend to give them.
Helpful Report
Posted 10 months ago
Website says item is delivered in 5-8 but days. Mine didn't ship for 13 days and I reached out several times to EZ Contacts help email and despite the promise of 24-48 response time, received no response. Will certainly be my one and only time ordering here as there are plenty of other companies that offer the same glasses at the same price and with better service.
Helpful Report
Posted 10 months ago
Ordered contacts on 4/11. Have not received them yet. Reached out to customer service, it took them more than one to two business days to respond as to why the contacts hadn't been received and why EZ Contacts didn't correspond as to the lateness.
Helpful Report
Posted 10 months ago
I ordered Maui Jim Sandy beach sunglasses on 4/8/25 for my cycling trip to Mallorca on 4/29/25. 21 days is more than adequate time to ship sunglasses. I contacted EZContacts twice via email and only received an automatic reply. Needless to say, I had to buy sunglasses in Spain. If I could give a ZERO (0) review, I would. What company in this digital age takes a month to ship?!? Definitely not a company with good customer service.
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Posted 10 months ago
Thanks again for the great service
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Posted 10 months ago
This is my first time ordering glasses online. I just received them today as soon as I put them on they were perfect. They fit great I could see out of them, which was important lol. I definitely will be a repeat customer.
Helpful Report
Posted 10 months ago
I wish there was an option for negative stars
Helpful Report
Posted 10 months ago
I was disappointed that you allowed me to make the purchase than ask to send a prescription . If I went to the doctor I would have had script and just purchase my lenses from my doctor . I wanted to just order some lenses, knowing my script . I have ordered on line previously , perhaps the company was out of Canada .
Helpful Report
Posted 10 months ago
The product was not listed as nor in stock and I waited 3 months for my order with no communication or compensation
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Posted 10 months ago
Not one response to five emails. Terrible customer service!!
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Posted 10 months ago
Ordered glasses frame 3 weeks ago. Website said ships 3-5 business days. WTF!
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Posted 10 months ago
Use this company frequently for ordering my contact lenses and very pleased with the pricing
Helpful Report
Posted 10 months ago
So I ordered the contacts almost 1 month ago and today I got notification it actually shipped. I am not sure why it took so long from ordered date to ship date.
Helpful Report
Posted 10 months ago
I placed a order over a month ago and still have not received my product. I am not happy with the service.
Helpful Report
Posted 10 months ago
Terrible. Took almost month to ship a pair of glasses i paid for two day shipping on. Never got an email about a delay. Had to call customer service over and over to get nowhere. Always told they were almost ready. Was told it was a delay due to passover at the three week mark. Passover is a week long. It's the only thing she would say with a fake smile bleeding through. I started a chat with CS yesterday trying to cancel for the 3rd time and Immediately got a shipping email. I was told initially that they were "processing at the lab" and that cancellation wasn't possible. They said they would ship by the 25th. On the 28th I was told that since the shipping lable was "already created" I couldn't cancl the order. They said I could return them when they arrive. I'm doubting the ease of a return. I paid out of pocket for these glasses. They were $700. This place is a nightmare. Stay away. If they're able to respond to this feedback, don't believe a word of it.
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Posted 10 months ago
Hard to comment accept my order is still processing have no idea when I will get it
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Posted 10 months ago
EZContacts is rated 4.0 based on 22,714 reviews