Login
Start Free Trial Are you a business? Click Here

EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

The product was not listed as nor in stock and I waited 3 months for my order with no communication or compensation
Helpful Report
Posted 7 months ago
Not one response to five emails. Terrible customer service!!
Helpful Report
Posted 7 months ago
Ordered glasses frame 3 weeks ago. Website said ships 3-5 business days. WTF!
Helpful Report
Posted 7 months ago
Use this company frequently for ordering my contact lenses and very pleased with the pricing
Helpful Report
Posted 7 months ago
So I ordered the contacts almost 1 month ago and today I got notification it actually shipped. I am not sure why it took so long from ordered date to ship date.
Helpful Report
Posted 7 months ago
I placed a order over a month ago and still have not received my product. I am not happy with the service.
Helpful Report
Posted 7 months ago
Terrible. Took almost month to ship a pair of glasses i paid for two day shipping on. Never got an email about a delay. Had to call customer service over and over to get nowhere. Always told they were almost ready. Was told it was a delay due to passover at the three week mark. Passover is a week long. It's the only thing she would say with a fake smile bleeding through. I started a chat with CS yesterday trying to cancel for the 3rd time and Immediately got a shipping email. I was told initially that they were "processing at the lab" and that cancellation wasn't possible. They said they would ship by the 25th. On the 28th I was told that since the shipping lable was "already created" I couldn't cancl the order. They said I could return them when they arrive. I'm doubting the ease of a return. I paid out of pocket for these glasses. They were $700. This place is a nightmare. Stay away. If they're able to respond to this feedback, don't believe a word of it.
Helpful Report
Posted 7 months ago
Hard to comment accept my order is still processing have no idea when I will get it
Helpful Report
Posted 7 months ago
Late shipping and no one answers emails, I spend hour and 25 minutes on hold to speak to someone. Shipped after a week
Helpful Report
Posted 7 months ago
I hate giving low ratings, but this website is a huge disappointment. Payed for two day shipping a month ago & it just got shipped today. Hopefully quality is better than their production.
Helpful Report
Posted 7 months ago
I ordered my contacts on 4/9. They still haven’t even processed and it is 4/29. I will never use this company again.
Helpful Report
Posted 7 months ago
My order took 27 days to fulfill. I even contacted customer service and noone responded to me. I will NOT be using EZcontacts again.
Helpful Report
Posted 7 months ago
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
Got 1 of 3 pairs. No credit- no communication.
Helpful Report
Posted 7 months ago
Thank you for your feedback, and we’re sorry for the lack of communication regarding your order. One of your pairs has already shipped, and the remaining items are currently delayed but will be shipping out shortly. We understand how important it is to stay informed, and we appreciate your patience. If you have any questions or would like an update with tracking once the remaining items ship, please feel free to reach out to us.
Posted 7 months ago
Don’t buy from here. I still have not received my glasses. Customer service is a joke. “Backorder” when it said in stock when buying. Spend your money elsewhere.
Helpful Report
Posted 7 months ago
Really don't know were to start. I oreder them Feb. 10 it is April the 28 and they are just now shipping. I had emailed asking tbout my order two weeks after I pleaced the order I was told they would be at the worehouse and shipped to me in three weeks. I don't eveny take the pills anymore.
Helpful Report
Posted 7 months ago
Very user friendly
Helpful Report
Posted 7 months ago
Cheap contacts... poor service
Helpful Report
Posted 7 months ago
The glasses came, they are what I ordered, just what I liked Unfortunately the frame came distorted..that is the arms do not sit flat. There's no one to make the adjustment that a brick and mortar store would do. I have adapted an elastic to hold the frame level on my face. But it's a disappointment
Helpful Report
Posted 7 months ago
Havent received ... they send me to do reviews seconds after the order. :/
Helpful Report
Posted 7 months ago
Product received as describe, this Ray-ban made in Italy. The ony thing that I need to contact customer service concern when my order will be ship after 5 days then it get ship. I wish they can ship sooner. Thank you
Helpful Report
Posted 7 months ago
EZContacts is rated 4.0 based on 22,702 reviews