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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Late shipping and no one answers emails, I spend hour and 25 minutes on hold to speak to someone. Shipped after a week
Helpful Report
Posted 10 months ago
I hate giving low ratings, but this website is a huge disappointment. Payed for two day shipping a month ago & it just got shipped today. Hopefully quality is better than their production.
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Posted 10 months ago
I ordered my contacts on 4/9. They still haven’t even processed and it is 4/29. I will never use this company again.
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Posted 10 months ago
My order took 27 days to fulfill. I even contacted customer service and noone responded to me. I will NOT be using EZcontacts again.
Helpful Report
Posted 10 months ago
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Got 1 of 3 pairs. No credit- no communication.
Helpful Report
Posted 10 months ago
Thank you for your feedback, and we’re sorry for the lack of communication regarding your order. One of your pairs has already shipped, and the remaining items are currently delayed but will be shipping out shortly. We understand how important it is to stay informed, and we appreciate your patience. If you have any questions or would like an update with tracking once the remaining items ship, please feel free to reach out to us.
Posted 10 months ago
Don’t buy from here. I still have not received my glasses. Customer service is a joke. “Backorder” when it said in stock when buying. Spend your money elsewhere.
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Posted 10 months ago
Really don't know were to start. I oreder them Feb. 10 it is April the 28 and they are just now shipping. I had emailed asking tbout my order two weeks after I pleaced the order I was told they would be at the worehouse and shipped to me in three weeks. I don't eveny take the pills anymore.
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Posted 10 months ago
Very user friendly
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Posted 10 months ago
Cheap contacts... poor service
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Posted 10 months ago
The glasses came, they are what I ordered, just what I liked Unfortunately the frame came distorted..that is the arms do not sit flat. There's no one to make the adjustment that a brick and mortar store would do. I have adapted an elastic to hold the frame level on my face. But it's a disappointment
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Posted 10 months ago
Havent received ... they send me to do reviews seconds after the order. :/
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Posted 10 months ago
Product received as describe, this Ray-ban made in Italy. The ony thing that I need to contact customer service concern when my order will be ship after 5 days then it get ship. I wish they can ship sooner. Thank you
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Posted 10 months ago
Has to be th worst transaction I've ever encountered and worst customer service ever
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Posted 10 months ago
Terrible service Every time I order contact lenses here the delivery time is much longer than stated!! They charged my card immediately, but they shipped my order only after two weeks. According to their stated delivery times, I still need to wait another 7 to 9 days for my order!
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Posted 10 months ago
They had the frames I wanted in stock and delivered them quickly coast to coast. The customer service department even returned a call. I will buy from them again.
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Posted 10 months ago
Not a great experience. Ordered prescription glasses that took way longer than was falsely advertised, and received extreme delays in response from customer service (still no response). Item hasn’t even shipped.
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Posted 10 months ago
Zero communication on why my order was delayed. Emailed two different time and still waiting for response.
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Posted 10 months ago
Hello! Ordered my contacts by mistake(order #4758880) Tried to cancel within 30 min. Called 10 times, email 3-4 times. Got the contacts and refusing to pay shipping fee as got them forcefully. Hoping to her from you as Im going to cancel my credit card charge. thx, Ellen Gartland
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Posted 10 months ago
Took 10 days to package and ship my order, contacts said they were “available” at time of purchase.
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Posted 10 months ago
I chose and paid for expedited shipping and it’s now been 2 weeks and what I ordered hasn’t even been shipped. No explanations from EZContacts or updates. Extremely disappointing.
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Posted 10 months ago
EZContacts is rated 4.0 based on 22,714 reviews