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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Great prices and easy to track!
Helpful Report
Posted 7 months ago
Price was great and very transparent, shipping was fast, and my order came very quickly! Thanks!
Helpful Report
Posted 7 months ago
I'm a return Customer. EZcontacts is real eazy to order. The customer help line is responsible and answered all my questions.. Thank you!
Helpful Report
Posted 7 months ago
Most orders have with them have been OK. I placed an order for just 2 boxes of contacts and 2 weeks later still no contacts. I just got a shipping notice and of course since it's DHL, it won't be a timely delivery. The order was only shipped after I inquired as to why it hasn't been sent after 12 days. They didn't even respond. Very disappointed in this experience.
Helpful Report
Posted 7 months ago
Thank you for your feedback. We're sorry to hear that your recent experience did not meet your expectations. We understand the frustration of waiting longer than anticipated, especially when you’ve been a loyal customer. Your order was processed after our holiday closure, which caused a delay in shipping. We sincerely apologize for not providing timely updates and for the lack of communication. This is not the standard we aim for, and we’re actively working to improve our response times and shipping processes to avoid this in the future. We appreciate your patience and feedback, and we’ll ensure your future orders are handled with the care and attention they deserve.
Posted 7 months ago
Waiting three weeks for basic frames. Not a prescription just the frames. Horrible service.
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
Offered free shipping but did not receive it . After I sent an email to them questioning on it, they never responded. Took 27 days from my order to even get an email saying it just shipped. This is the worst company I have EVER dealt with. Totally inept! I will NEVER do business with them again!!!!!
Helpful Report
Posted 7 months ago
Thank you for sharing your feedback. We sincerely apologize for the issues you've encountered with your order. We understand how frustrating it is when expectations are not met, and we're sorry for the delays in shipping and lack of communication on our part. We also apologize for not responding to your email promptly, as this is not the level of service we strive to provide. Your experience with us was far from what we want for our customers, and we’re taking your feedback seriously to improve our processes moving forward. We would love the chance to resolve any remaining concerns if you'd be open to it. Please reach out to us directly with your order details, and we’ll do our best to assist you.
Posted 7 months ago
Best price I found. “EZ”to order. Quick delivery.
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Posted 7 months ago
I order Bion Tears on April 15th, I was told it was in stock and would ship immediately and arrive in 2 days. I called on the 17th and got a messgae that the company was on a break for the Jewish holidays and would not be recieving calls until the 20th. Outrageously deceptive! I still haven't recieved the item, but have been hounded for my review - EZContacts is awful!!!
Helpful Report
Posted 7 months ago
Thank you for taking the time to share your experience. We sincerely apologize for the delay and any frustration this has caused. We understand how important timely delivery is, and we regret that we did not meet your expectations. We are pleased to inform you that your order has now shipped and is on its way. We genuinely appreciate your patience during the holiday closure, and we are committed to enhancing our communication moving forward. Should you have any further questions or require additional assistance, please don’t hesitate to reach out.
Posted 7 months ago
Worst experience ever. I will never order with them again
Helpful Report
Posted 7 months ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 7 months ago
How would you rate the experience??? I placed an order on Apr 11. Today is Apr 24 and you still didn’t ship it. I am not able to get anyone on the phone because it is always busy. Chat app is useless because it gets disconnected before anyone answers to the question.
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
Awful. I placed an order on April 6, and they did not ship it until April 24. They did have a Passover outage in there (which I am assuming contributed to this). OK, fine, but that means they had Apr 6-11 and 21-23rd to ship and they did not. That's 9 days. Moreover, they did not notify me of a shipping delay when I ordered it. I emailed multiple times NOT during Passover to get information, and they did not bother to respond. I also emailed to cancel the order and they ignored it. They shipped the items anyway, again, without acknowledging any of my inquiries. I will never order from them again.
Helpful Report
Posted 7 months ago
We deeply apologize for the experience you've had with your order. We completely understand your frustration with the delay in shipping and the lack of communication regarding your inquiries. While our holiday closure did contribute to the delay, we acknowledge that there were additional days when we could have processed your order and kept you informed. We also regret not responding to your emails in a timely manner and not fulfilling your request to cancel the order. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. We value your feedback and will use it to improve our communication and processes in the future. If you have any further concerns, please feel free to reach out, and we would be happy to assist you.
Posted 7 months ago
If you did something wrong you'd hear from me.....just picking a star should be enough
Helpful Report
Posted 7 months ago
I asked to cancel my order over a week ago and they didnt cancel it. Now I’ll have to send it back. Not Happy.
Helpful Report
Posted 7 months ago
We apologize for the inconvenience caused by the delay in processing your cancellation request. We understand how frustrating this situation must be, and we truly regret that we were unable to fulfill your request in a timely manner. While the order has already been shipped, please know that we are happy to assist you with the return process. Once we receive the returned items, we will issue a full refund. If you need any assistance with the return, please don’t hesitate to reach out to us. We appreciate your understanding and patience in this matter.
Posted 7 months ago
Paid $40 for expedited service with no notice of an upcoming week-long company closing. Received half of my order over two weeks later.
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Posted 7 months ago
Absolutely awful. It’s been 20 days and only one item is showing “shipped” but has been in “New York” for the whole time. Even though I heard they are shipping from Hong Kong. So are they even real? Doubt it.
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Posted 7 months ago
Good customer service
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Posted 7 months ago
I cancelled this order and you shipped anyway. Not impressive and will not purcase again.
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Posted 7 months ago
Scammed. I ordered a RayBan and was told it was delivered. Of course fedex says delivered. But i’m in the home when it says it was delivered . I paid $140 for A RayBan . Customer service? None I have been on hold for a n hour . Totally gone ! DO not get scammed by this !
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Posted 7 months ago
These were supposed to be in by the end of the week and they are already another week out and still have not shipped from the warehouse
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Posted 7 months ago
Terrible customer service and terrible company. Apparently the entire operation shut down for ten days, delaying shipment and communication. No way to get my order and also no way to cancel the order. When vacation was over the package was shipped, despite multiple calls and messages to cancel. Buyer beware!
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Posted 7 months ago
EZContacts is rated 4.0 based on 22,702 reviews