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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Ordered on Monday; didn’t ship till Friday. Had to email and call to get status of my order.
Helpful Report
Posted 10 months ago
So far very poor experience
Helpful Report
Posted 10 months ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 10 months ago
Love the price with no surprise hidden fees. Don’t like the volume of emails you send.
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Posted 10 months ago
Was at first skeptical of ordering sunglasses express next day delivery but it turned out to the an excellent customer experience! Very pleased with product and less than 24-hr receipt of package via Fed Ex. EZContacts came through for me and exceeded expectations.
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Posted 10 months ago
The delivery process is terrible. Takes to long and tracking is a nightmare.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 10 months ago
I ordered some eyedrops on April 15th. I paid an extra $9.95 for 3-5 days shipping because I needed them fast. It is now April 25th and they just now shipped. Tried to call, but no one answers. Had to chat with a customer service representative, who refunded the $9.95. But I still have not received the eye drops.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Almost a month and still hasn’t shipped my glasses. Tried contacting with no response.
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Posted 10 months ago
I uploaded the prescription the first time but the contacts didn't get shipped.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Contact prices are good but shipping can take a long time. They will shut down for an entire week and don't let you know in advance. I'd rather pay more elsewhere for more reliable service.
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Posted 10 months ago
Thank you for your feedback! We’re happy to hear that you’re satisfied with our prices. We apologize for any inconvenience caused by the shipping delay. We do try to communicate our holiday closures in advance via email, banners, and text messages. We understand that these delays can be frustrating, and we’re working on improving our communication around holiday schedules to set clearer expectations. We truly appreciate your business and hope we can better meet your needs in the future.
Posted 10 months ago
Fast & easy way to get contacts at reasonable price.
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Posted 10 months ago
Great price on eyeglasses fast shipping!!
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Posted 10 months ago
Shipping was supposed to be 5-7 days. My trip to Europe was in two weeks. Did not get the contacts before I left. EZ did not answer my enquiries (twice) through their message link. Very frustrated. Just got a message that they have shipped...15 days after ordering. I'd called the day before I left and she said it will be sent through USPS so I didn't have to worry about it being left on my front porch and stolen (thieves grab packages having no idea what they are). Now I see it is actually being shipped DHL...WHICH I BELIEVE LEAVES THEM ON FRONT PORCH.
Helpful Report
Posted 10 months ago
Thank you for your feedback, and we sincerely apologize for the delay and frustration you've experienced. Please note that our shipping process uses a DHL-USPS hybrid service. DHL handles the majority of the shipping, and the final leg of the journey is completed by USPS. While we aim to ensure timely deliveries, we understand how frustrating delays can be, especially with time-sensitive orders. Regarding your concern about porch theft, USPS will indeed be responsible for the final delivery. If you have concerns about the package being left unattended, we recommend contacting USPS to request options like signature confirmation or holding your package at a local post office. If you have any further questions or need additional assistance, please feel free to reach out, and we'll be happy to help.
Posted 10 months ago
Great prices and easy to track!
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Posted 10 months ago
Price was great and very transparent, shipping was fast, and my order came very quickly! Thanks!
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Posted 10 months ago
I'm a return Customer. EZcontacts is real eazy to order. The customer help line is responsible and answered all my questions.. Thank you!
Helpful Report
Posted 10 months ago
Most orders have with them have been OK. I placed an order for just 2 boxes of contacts and 2 weeks later still no contacts. I just got a shipping notice and of course since it's DHL, it won't be a timely delivery. The order was only shipped after I inquired as to why it hasn't been sent after 12 days. They didn't even respond. Very disappointed in this experience.
Helpful Report
Posted 10 months ago
Thank you for your feedback. We're sorry to hear that your recent experience did not meet your expectations. We understand the frustration of waiting longer than anticipated, especially when you’ve been a loyal customer. Your order was processed after our holiday closure, which caused a delay in shipping. We sincerely apologize for not providing timely updates and for the lack of communication. This is not the standard we aim for, and we’re actively working to improve our response times and shipping processes to avoid this in the future. We appreciate your patience and feedback, and we’ll ensure your future orders are handled with the care and attention they deserve.
Posted 10 months ago
Waiting three weeks for basic frames. Not a prescription just the frames. Horrible service.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Offered free shipping but did not receive it . After I sent an email to them questioning on it, they never responded. Took 27 days from my order to even get an email saying it just shipped. This is the worst company I have EVER dealt with. Totally inept! I will NEVER do business with them again!!!!!
Helpful Report
Posted 10 months ago
Thank you for sharing your feedback. We sincerely apologize for the issues you've encountered with your order. We understand how frustrating it is when expectations are not met, and we're sorry for the delays in shipping and lack of communication on our part. We also apologize for not responding to your email promptly, as this is not the level of service we strive to provide. Your experience with us was far from what we want for our customers, and we’re taking your feedback seriously to improve our processes moving forward. We would love the chance to resolve any remaining concerns if you'd be open to it. Please reach out to us directly with your order details, and we’ll do our best to assist you.
Posted 10 months ago
Best price I found. “EZ”to order. Quick delivery.
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Posted 10 months ago
I order Bion Tears on April 15th, I was told it was in stock and would ship immediately and arrive in 2 days. I called on the 17th and got a messgae that the company was on a break for the Jewish holidays and would not be recieving calls until the 20th. Outrageously deceptive! I still haven't recieved the item, but have been hounded for my review - EZContacts is awful!!!
Helpful Report
Posted 10 months ago
Thank you for taking the time to share your experience. We sincerely apologize for the delay and any frustration this has caused. We understand how important timely delivery is, and we regret that we did not meet your expectations. We are pleased to inform you that your order has now shipped and is on its way. We genuinely appreciate your patience during the holiday closure, and we are committed to enhancing our communication moving forward. Should you have any further questions or require additional assistance, please don’t hesitate to reach out.
Posted 10 months ago
EZContacts is rated 4.0 based on 22,714 reviews