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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I placed a very large complicated order with a tight deadline and everyone that I spoke with very tremendously helpful. Customer Service Representatives Toby and Fernando went out of their way to accomodate my needs. I would highly recommond ordering from EZContacts.
Helpful Report
Posted 10 months ago
Hi there, Thank you so much for your kind words! We’re thrilled to hear that our team, especially Toby and Fernando, made your ordering process smooth and stress-free. We know how important it is to meet tight deadlines, and we’re always happy to go the extra mile to accommodate our customers' needs. We truly appreciate your recommendation and look forward to serving you again in the future!
Posted 10 months ago
Fast and easy
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Posted 10 months ago
Haven't got them yet.
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Posted 10 months ago
My “in stock” glasses took a month to ship! Now I have to wait another week or so for them to arrive
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Posted 10 months ago
Not happy at all. They verify your prescription but I think the contacts are old or something. They are very blurry and the box says they are my script. Not happy at all with them .
Helpful Report
Posted 10 months ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 10 months ago
Ez contacts is fast n live by there word! I tried USA GLASSES and my first order,they got it truly wrong. EZ Contacts are Professionals n their work speaks volumes if perfection n Love.
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Posted 10 months ago
Great prices and easy to order.
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Posted 10 months ago
Customer service rep was fantastic. Quick, helpful and effecient.
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Posted 10 months ago
The glasses are 5-star Ray-Bans that the are perfect tint of blue and prescription, but only a 4-star rating on the site because the site showed same day production and two-day delivery to have Friday from Monday, which ended up almost 3-week delivery. My rush shipping fee was refunded, which was good service, as was the online chat figuring out the percentage of tint I needed to match the image on the site, nice work customer service person, better than a bot/AI!
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Posted 10 months ago
Great products with ease of ordering and delivery as promised! Thank you EZContacts - I highly recommend your services to all!
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Posted 10 months ago
Customer service very helpful.
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Posted 10 months ago
First time customer, and thanks to customer service rep Monicka, and her patience and expertise with knowing her job, ill be back!! And a great deal btw!!
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Posted 10 months ago
The contacts I wanted were on sale but when I checked out it wasn't showing the sale price. I hit the chat button and got someone right away. They took my cart number, had me check out and then took my order number. Two minutes later I received a new receipt with the correct price and she gave me a link for insurance reimbursement. Super friendly, helpful and quick!
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Posted 10 months ago
Great prices and easy to order.
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Posted 10 months ago
While their contact lens products are priced well, their processing times are ridiculous. It shouldn’t take 9 days for an order to get shipped when it’s just contacts off a shelf.
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Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 10 months ago
Although I haven't received my order yet the ordering process was very easy.
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Posted 10 months ago
Price was the best on line I found
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Posted 10 months ago
I usually have a good experience with EZContacts but my last order was not taken care of in a professional manner. I placed an order and received an email that my order could not be processed because my prescription was not valid. I went back into my account and placed a new order with my correct prescription. Then, I received two confirmation emails that both orders were being processed even though the first one said it was invalid. I contacted EZC through email and the reply I received made it clear that my email was not even read because they did not acknowledge the issue at all and instead confirmed both orders had already shipped. Now I have been charged twice and the only thing they’ll do for me is give a refund after I have returned one of the orders. In this economy, everything is so expensive and every purchase is budgeted for me. Them charging me twice after the first order was deemed “invalid” really messed me up for the month. Won’t be ordering from them again!
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We’re truly sorry for the frustrating experience you had with your recent order. We completely understand how upsetting it must have been to be charged twice, especially after being told the first order was invalid. That should not have happened, and we sincerely apologize for the inconvenience it caused. We will be sending you a free return label so you can send back the incorrect order at no cost to you. Once we receive it, we’ll process your refund as quickly as possible. Additionally, we have addressed this situation with the representative who responded to your email. We’ve provided guidance to ensure this does not happen again, and she will personally reach out to apologize and assist you further. We value your business and are truly sorry that this experience did not reflect the level of service we aim to provide. If there’s anything else we can do to help, please don’t hesitate to reach out.
Posted 10 months ago
Easy and fast
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Posted 10 months ago
It get told me they couldn't accept my rx prescription even tho they did accept it last year... so I assumed they'd send a refund and 5 days go by and no refund so I email them to release the refund and they tell me they shipped my order... Wyej they initially told me they couldn't accept it I went to another company and bought the same product but for $78 instead of the $99 though them... Not cool at all
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Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 10 months ago
EZContacts is rated 4.0 based on 22,702 reviews