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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I order a pair of sunglasses 2 months ago. I haven’t received them yet. Every time I email them, they say they’re experiencing delays and that they’re gonna ship within 1-2 weeks. Already been told that 3 times now. Horrible experience.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 10 months ago
Slow shipping my order spent a week processing and still has not been shipped. Takes two weeks to get an order from them. Look else where.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 10 months ago
I am still waiting on a return label for my contacts that are the wrong prescription. this was two days ago that I emailed regarding this.
Helpful Report
Posted 10 months ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 10 months ago
Mucho tiempo
Helpful Report
Posted 10 months ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 10 months ago
Easy and straightforward purch of my new Maui Jim sun glasses!
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Posted 10 months ago
Haven't received my eyeglass frames yet...will do review After I do
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Posted 10 months ago
Was told misinformation by multiple CS reps, despite getting sent a defective pair of glasses on my original order. This has been by far my worse CS experience of any company I've ever dealt with. Will make sure to spread the word on the poor service. Would never do business with again.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We’re truly sorry to hear about your experience. Providing clear and helpful support is our priority, and we sincerely regret any misinformation you received and the frustration it caused, especially after receiving a defective pair of glasses. We would really appreciate the opportunity to look into this further and find a resolution for you. Could you share more details about what happened and any concerns that haven’t been addressed? We want to make this right and ensure we improve our service. Please reach out at your convenience; we’re here to help.
Posted 10 months ago
I am very disapponted at the 4-6 weeks deliver time. My Eye Doctor prescribed Preservision . I should have been told it was this much of a delay. Greg Bachman 770-771-8996
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Posted 10 months ago
Easy to navigate website
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Posted 10 months ago
Great prices! Fast shipping!
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Posted 10 months ago
Eveything was great other than this company having an app.
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Posted 10 months ago
I would like the option to order the kind of contacts i want. I should not have to order dailies if i want to change to a monthly. As long as my prescription is valid and up to date i should be able to order what i want.
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Posted 10 months ago
Fast and easy to order and good prices
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Posted 10 months ago
The ordering process was simple, but considering I placed my order 18 days ago and still have not received my contacts, I do not know if I will order again.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible. Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist. Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
Posted 10 months ago
The initial posting said free shipping and no hidden costs. Charged $9.95 for,shipping which IS NOT FREE. I am a returning customer, seems some consideration should be offered.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you.
Posted 10 months ago
Very easy process
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Posted 10 months ago
Great service and excellent discounts.
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Posted 10 months ago
Very easy to order and my contacts arrived in just a few days!
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Posted 10 months ago
It takes to long to ship my products.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Well the online process went smooth so now just waiting for the merchandise too see how it comes in and hopefully everything will be great
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Posted 10 months ago
EZContacts is rated 4.0 based on 22,702 reviews