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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Great glasses-
Helpful Report
Posted 1 year ago
easy to order and quick delivery
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Posted 1 year ago
Eduardo o provided informed service in c o meeting my order. My CM20 discount was not provided and I could not manually enter my data into the website basket using PC, iPhone, or android my discount can be related on debit card Cwill102@aol.com
Helpful Report
Posted 1 year ago
Your service is slow and you have inaccurate information about the availability of contacts. 1800contacts is much more reliable and I received my order within 2-3 days of purchase from 1800contacts. Meanwhile... You guys take a week to respond while sending endless spam emails multiple times a day. I looked you up on BBB and you're not even eligible. You guys received an F score. I am still waiting for my contacts to be delivered. Your shipping claims are false and misleads customers.
Helpful Report
Posted 1 year ago
Hi there, Thank you for sharing your feedback. We sincerely apologize for any frustration or inconvenience you’ve experienced with our service. Providing a seamless and reliable experience is our priority, and we regret that we fell short of your expectations. We understand how important it is to receive your contacts promptly, and we’re sorry for any delays. We want to assure you that your order has shipped and is currently in transit. If you haven’t already received tracking details, they should be available shortly so you can monitor the progress of your delivery. We take your concerns regarding our communication and shipping claims very seriously. We’re actively reviewing our processes to address these issues and improve the experience for all our customers. Regarding the Better Business Bureau (BBB) rating, we are aware of the challenges and are committed to making improvements that restore your trust in us. We truly appreciate your patience and understanding as we work to resolve these concerns. If there’s anything further we can do to assist, please don’t hesitate to reach out to our customer care team directly at help@ezcontacts.com. Thank you for giving us the opportunity to make things right.
Posted 1 year ago
eazy to order < reasonable shipping time and arrived as in good condition thank's ! it is my second pair .Very Happy.
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Posted 1 year ago
Great customer service. Fast shipping.
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Posted 1 year ago
today it marks over a month since my order and this morning I got notification that my glasses finally shipped. What’s was frustrating is I ordered it in Black Friday, and I would see in my email days before Christmas ads about guarantee getting your glasses before Christmas. (While mine was never shipped) I had a friend recommend them as his experience was good. Emailed them a couple times about the status of my order no reply. From what I hear they’re a local mom and pop shop The price is unbeatable but hopefully these come in with no issue. I would not guarantee a quick delivery even if you pay extra for quicker delivery. They say 7-10 days at check out but it should expect longer way longer. If all goes good I get the glasses no problem I’d give it a 4 but dude they really need to be transparent about this. Almost made me call my bank and cancel everything.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback. We sincerely apologize for the delays and frustration you’ve experienced with your order. We completely understand how disappointing it must have been, especially when you had expected timely delivery for the holidays. We want to assure you that your order has shipped and is now in transit. We regret that you did not receive the timely updates or support you needed when reaching out, and we’re truly sorry for the lack of communication. This is not the experience we aim to provide, and we are reviewing our processes to prevent this from happening in the future. We value your feedback and are committed to being more transparent about our shipping timelines going forward. We hope that when your glasses arrive, they meet your expectations, and that your experience with us improves moving forward. If there’s anything we can do to assist further or address any lingering concerns, please don’t hesitate to reach out to our customer care team directly at help@ezcontacts.com Thank you again for your patience and understanding.
Posted 1 year ago
Very seamless process to order & add new Rx.
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Posted 1 year ago
Great service, thank you very much
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Posted 1 year ago
Excellent glass and excellent service i actually order the second one 🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼thank you I wish all the providers work fast and good 😊
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Posted 1 year ago
So far I have not received my order. It took about a week before I got the shipping confirmation. Probably another week before I get my lenses.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We apologize for any inconvenience caused by the delay in receiving your order. We understand how important it is to get your lenses promptly. We’ve checked on your order, and it is currently in transit and expected to arrive shortly. We appreciate your patience while it makes its way to you. If you’d like to track your shipment, please don’t hesitate to reach out, and we’ll be happy to provide the latest updates. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Thought the service was going to be great but just very poor business ethics all around. Lied about timeframes gave zero updates about the order or couldn’t get information about the order. Barely responded to emails or phone calls as well as phone lines are always busy if you get a call back expect it to be 4 hours or more after calling. The chat feature was terrible because the agent could never provide you with any information about your order. It was overall a poor experience I will not be recommending this website to anyone and will not be returning as a customer either.
Helpful Report
Posted 1 year ago
Hi there, Thank you for sharing your feedback. We’re truly sorry for the negative experience you’ve had with us, and we understand your frustration. We want to clarify that we did not intend to mislead you in any way regarding the timeframes. We take our shipping timelines seriously, and we recognize that there were delays in your order and sincerely apologize. We are pleased to inform you that your order has now shipped, and as a courtesy, we upgraded it to expedited shipping to help resolve the delay. We also acknowledge that communication was not up to our usual standards, and we deeply regret the lack of timely updates or response to your inquiries. This is something we are actively working to improve. We’re working diligently to improve our communication and service moving forward. Should you have any further questions or concerns, please don’t hesitate to reach out to us at help@ezcontacts.com.
Posted 1 year ago
Poor customer service. Placed an order for eyeglasses on December 19th no communication was provided. When I tried to call customer service I was on hold for 20 minutes finally chose the option for call back and did not receive the call back. Very unprofessional. Prices may be reseaonable however I'd rather pay full price and receive better customer service.
Helpful Report
Posted 1 year ago
Hi there, Thank you for sharing your feedback. We sincerely apologize for the lack of communication regarding your order and the issues you faced with our customer service. This is not the experience we aim to provide, and we regret the frustration it caused. We understand the importance of timely updates and responsive support. Your feedback is invaluable, and we are actively working to improve our processes, including call-back functionality and communication. If there’s anything we can do to address this situation or assist you further, please don’t hesitate to reach out at help@ezcontacts.com. We appreciate your patience and hope to have the chance to serve you better in the future.
Posted 1 year ago
Worst experience, and scam. Paid extra for two day delivery and keeps getting pushed out. Don’t believe I’ll get the order. Fraud
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
EZ Contacts is great, it's easy to use and the prices are great.
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Posted 1 year ago
Only thing I haven't liked is something with the customer service. Not sure if it's a medical thing but my issues with it are abnormal.
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Posted 1 year ago
Great looking authentic product and efficient service. Thank you EZContacts!
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Posted 1 year ago
Ridiculous... ordered on the 28th got nothing but bs from the messaging no email about delay didn't get sent out til the evening of the 2nd won't get it for four days... nothing about delay left me hanging... MO fos
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Posted 1 year ago
Reliable products and service.
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Posted 1 year ago
It took over 4 days for them to process my order and I paid for 2 day shipping.
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews