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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Poor customer service. Placed an order for eyeglasses on December 19th no communication was provided. When I tried to call customer service I was on hold for 20 minutes finally chose the option for call back and did not receive the call back. Very unprofessional. Prices may be reseaonable however I'd rather pay full price and receive better customer service.
Helpful Report
Posted 11 months ago
Hi there, Thank you for sharing your feedback. We sincerely apologize for the lack of communication regarding your order and the issues you faced with our customer service. This is not the experience we aim to provide, and we regret the frustration it caused. We understand the importance of timely updates and responsive support. Your feedback is invaluable, and we are actively working to improve our processes, including call-back functionality and communication. If there’s anything we can do to address this situation or assist you further, please don’t hesitate to reach out at help@ezcontacts.com. We appreciate your patience and hope to have the chance to serve you better in the future.
Posted 11 months ago
Worst experience, and scam. Paid extra for two day delivery and keeps getting pushed out. Don’t believe I’ll get the order. Fraud
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 11 months ago
EZ Contacts is great, it's easy to use and the prices are great.
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Posted 11 months ago
Only thing I haven't liked is something with the customer service. Not sure if it's a medical thing but my issues with it are abnormal.
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Posted 11 months ago
Great looking authentic product and efficient service. Thank you EZContacts!
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Posted 11 months ago
Ridiculous... ordered on the 28th got nothing but bs from the messaging no email about delay didn't get sent out til the evening of the 2nd won't get it for four days... nothing about delay left me hanging... MO fos
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Posted 11 months ago
Reliable products and service.
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Posted 11 months ago
It took over 4 days for them to process my order and I paid for 2 day shipping.
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Posted 11 months ago
I ordered sunglasss and after 2 weeks heard nothing from EZContacts - just an “update” that the order was “processing”. After calling them, they told me the item was out of stock and would be restocked the following week. They did apologize for not updating me. Needless to say, the Xmas gift is LATE.
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Posted 11 months ago
I have used EZContacts for a while and have been very pleased!
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Posted 11 months ago
This site advertises a 2 day production for regular prescription which is false. I ordered my glasses on December 15th and did not receive them until December 31st. This was very frustrating for me as I needed them within a certain timeframe to be able to drive long distance safely. I also ordered 2 day shipping (20$) to speed up the process. This became an irrelevant extra expense as my glasses were not even out of production until the 28th of December. I asked for them to cover the fast shipping as a favor due to the issue in production. Instead they refunded the fast shipping and downgraded me to regular shipping. They also gaslit me through emails saying this was the normal time frame while contradicting themselves with a prior email apologizing for the unexpected delay in production. If you are choosing this site, like I did for fast turn around, please look elsewhere.
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Posted 11 months ago
I called about two weeks after I ordered my contacts and was told that they were in stock and would be mailed out expedited 3 to 5 day shipping. I called about a week later and was told that they were in stock and being inspected , and the contacts would be mailed Expedited 3 to 5 days. I called today and was on hold for 35 minutes before I hung up. I received an email that said they were shipped, but tracking showed they are nowhere near me. Prices are expensive. I’m not impressed with any aspect of ordering from and EZ contacts.
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Posted 11 months ago
Paid for expedite shipping. Did not receive it. No one reply to my emails. They just completely ignored me.
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Posted 11 months ago
EZContacts is my goto place to order my contacts. Unfortunately too many times lately I place my order, pay extra for expedited shipping, payment is taken from my account and there I wait for the contacts. I have to check in with Customer Support to see where my order is and am told they are waiting on stock to come in. Nowhere when I order does it say out of stock or else I’d order elsewhere. Payment should not be taken until the order is fulfilled. This past order it took a few weeks to finally receive my order which is unacceptable.
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Posted 11 months ago
EZcontacts helped me a lot when purchasing my contact lenses. It provides a wide variety of products, easy purchasing and good prices. Delivery is usually more than punctual.
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Posted 11 months ago
Purchase process easy and efficient. Found the desired contacts on website without issues.
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Posted 11 months ago
RayBan Aviators came well-packed and timely!
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Posted 11 months ago
My shipment for Christmas was back ordered and I got no notification advising this. As a result, my gift has still not arrived. It has shipped but too late for a Christmas gift.
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Posted 11 months ago
Hi there, Thank you for sharing your feedback. We sincerely apologize for the delay with your order. We completely understand how disappointing it must be that your gift did not arrive in time for Christmas. After reviewing your order, we found that there was an unexpected backorder that caused the delay. Unfortunately, there was a lack of communication on our part, and we're sorry that you didn’t receive an update sooner. We’ve since shipped your order, and it should be arriving shortly. We truly regret the inconvenience this has caused, and we’re taking your feedback seriously as we work on improving our communication and order processing to avoid similar situations in the future. We appreciate your business, and we hope that the item arrives safely soon. If there’s anything else we can assist with, please don’t hesitate to reach out.
Posted 11 months ago
easy, fast and cost effective…. Love this site!
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Posted 11 months ago
Fast, easy and on time
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Posted 11 months ago
EZContacts is rated 4.0 based on 22,702 reviews