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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Finally did my second order. There was too many contact daily although when I was ready, I could order easily. I did say I want contacts monthly shipped to my daughter at college but forgot to say what day monthly. The 1st of the month would be great using the same card as the one I used. Thank you
Helpful Report
Posted 1 year ago
I have a place an order almost a month ago and they are still pending, not an email to tell me the delay or a compensation for the delay. I will stop using them going foward.
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Posted 1 year ago
Hi there, Thank you for your review. We’re truly sorry for the delay with your order and the lack of communication on our part. This is not the experience we want for our customers. As an apology, we’d like to offer you a discount for your future order. Please email us at help@ezcontacts.com and we’ll take care of it for you right away. Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Posted 1 year ago
Finding my contacts was easy and I'm thankful for a promo code. The only thing was verifying my prescription. I uploaded it multiple times and was always told it wasn't valid. But then my contacts were still shipped. Overall confusing and unclear on if my contacts are currently shipping with the correct lenses.
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Posted 1 year ago
I ordered my glasses 2 weeks ago got an email last week stating that dolce was a little behind with shipping orders. Here it is rolling into the 3rd week and I haven’t heard anything from EZContacts. I ordered my glasses before my sister did and she’s already received her glasses highly upset.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
Great customer service
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Posted 1 year ago
EZContacts is exactly as it's name. I have been ordering my contacts from here for 8 years and I will only order from here. Every time has been completely hassle free, never had a problem. Always arive on time if not early. I love it here😁
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Posted 1 year ago
Great service 123 ,you make seeing easy thanks!
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Posted 1 year ago
Super fast service. Pleasant and easy to work with.
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Posted 1 year ago
It took 2.5 weeks for my contacts to ship. I had to call to find out why. They had to order more contacts from the manufacturer, which is fine and understandable, but I would have appreciated some communication as to why there was such a delay.
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We’re truly sorry for the delay in shipping your contacts and for not providing better communication about the situation. We completely understand how frustrating it must have been to wait without updates. While the delay was due to restocking from the manufacturer, we should have informed you proactively, and we regret missing that opportunity. We’re working on improving our processes to keep customers better informed in the future. We appreciate your patience and understanding and hope to serve you better going forward.
Posted 1 year ago
Fast and good product.
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Posted 1 year ago
I have not received my contacts.Ordered on Dec 26th
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Awesome contacts service! Thanks!
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Posted 1 year ago
EZContacts had the items that I wanted, and I was able to use my health insurance benefits card to make the purchases.
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Posted 1 year ago
I enjoyed my order from EZContacts and everything went well, except that I was not made aware during the order or notified after placing the order that my contacts were not in stock and it would take extra time to ship. My order did not ship until over 2 weeks after I placed my order.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Good product, delivered in a timely manner.
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Posted 1 year ago
Took a month for my order to be shipped out. It took 5 emails to customer service to ship my package. Never gonna use this website again
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
The customer service has been disappointing. I’ve sent multiple emails but haven’t received a response, despite their policy stating I should expect one within 1-2 business days. I also called for assistance, but I was simply told to wait for an email response, even though it’s been two weeks without any update.
Helpful Report
Posted 1 year ago
Thank you for your review. We sincerely apologize for the lack of communication and the frustration it has caused. This does not reflect the level of service we strive to provide, and we regret falling short of our response time commitment. One of our representatives will be reaching out to you shortly to assist with your concerns and provide a resolution. Thank you for your patience, and we are committed to making this right.
Posted 1 year ago
A lot of my contacts in last order tore very easily not sure why. Other wise love the easy ordering
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Posted 1 year ago
The system delivery is terrible. Not recomended
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Posted 1 year ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 year ago
I have contacted EZcontacts 2x now with no response. I paid $20 for 2 day shipping, and its been 4 days. I would not recommend and will not buy from here again.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We're sorry to hear about the issue with your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews