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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I paid for 1 day shipping on the 12/21/24 and my order was just shipped out on 12/31/24. Sent three messages requesting my 39.99 refund back for 1 day shipping and still have gotten no reply. Ordered from this place before and had an issue with shipping before to.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out and providing feedback. We apologize for the frustration regarding the expedited shipping and the processing time of your order. While we do offer expedited shipping, it's important to note that the expedited shipping option only affects the delivery time once the order has been processed and shipped. It does not impact the processing time itself, which can sometimes take a few days depending on order volume or product availability. In your case, your order was shipped out on 12/31/24, and we are glad to confirm that it arrived in time, despite the initial delay in processing. Regarding your request for a refund of the expedited shipping fee, we are currently reviewing this and will reach out to you directly with an update. We appreciate your patience, and again, we apologize for any inconvenience caused. If you have any other questions, please don’t hesitate to reach out. We're here to assist you.
Posted 11 months ago
They came in the mail so quickly that with all the holiday mess going on I did forget about ordering them!! Never has anything came within such a short time before. And the quality is A+.
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Posted 11 months ago
The whole process was quick and easy. I found what I was looking for. Entered prescription details and had them on my face five days later. Very happy with the results and quality of work.
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Posted 11 months ago
4 weeks expedited shipping. Unheard of and steer clear if you ever need contacts shipped in a timely fashion.
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Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
Cute glasses. It’ll be my favorite one to wear!
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Posted 11 months ago
Everything shipped like normal with no issues and customer support was great.
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Posted 11 months ago
Still have not received my order - pretty disappointed with the shipping
Helpful Report
Posted 11 months ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 11 months ago
Still waiting for my glasses.
Helpful Report
Posted 11 months ago
Hi there, ​Thanks for reaching out to us and providing feedback. We are happy to report that your frames are currently being customized at our lab. This includes measuring and fitting your lenses into the frame before they are thoroughly inspected and securely packaged for shipment. You can expect your glasses to be ready to ship shortly, and as soon as it does we will email you the tracking information so you will know when to expect your delivery. Please let us know if we can be of further assistance by reaching out to us at help@ezcontacts.com
Posted 11 months ago
Good price
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Posted 11 months ago
I am happy with my purchase and shipping was quick.
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Posted 11 months ago
I love the selection of sunglasses and eyeglasses. I was able to treat myself to authentic designer glasses. Delivery is punctual.
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Posted 11 months ago
I decided to treat myself. I thought Gucci progressive Lens glasses. I couldn’t wait to get them. Imagine my disappointment when at first they took forever and I received delay messages and then when I finally received them the lenses were not fitted in the frames properly. It stuck out in one corner and I couldn’t pop it in. I had to return. So disappointed. Now I have none and insult to injury. I had to pay to ship back.
Helpful Report
Posted 11 months ago
Hi there, Thank you for sharing your experience with us. We sincerely apologize for the disappointment and frustration you’ve faced with your order. We understand how disappointing it must have been to receive your glasses with defective lenses that didn’t fit properly. Our policy states that items received defective are eligible for a free return label, and we apologize for the inconvenience you’ve experienced in this regard. To make this right, please email us at help@ezcontacts.com with your order details, and we will be happy to assist you with the return process and ensure that you are properly refunded for any shipping costs you incurred. We truly value your business and are committed to resolving this matter promptly. We look forward to hearing from you so we can assist further.
Posted 11 months ago
Great company and fast delivery.. Thank you,
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Posted 11 months ago
Muy bueno me gusto
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Posted 11 months ago
The sunglasses I ordered were nice and the price was even better .I will shop there again....
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Posted 11 months ago
Great service
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Posted 11 months ago
Ordered 2 weeks before Christmas and ringing in the new year and still don't have my glasses. Not happy....
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Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
My item took several weeks to arrive and was a week late for Christmas
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
Will never use again. Still havent received glasses!!! Very slow serviceand dont keep delivery promises. Process orders slowly.
Helpful Report
Posted 11 months ago
Hi there, Thank you for sharing your feedback. We apologize for any frustration caused by the delay in receiving your glasses. The estimated delivery time for your order was 2 to 4 weeks, and we want to confirm that your order has been shipped and is still within that timeframe. If you have any concerns or need further assistance tracking your order, please don't hesitate to reach out to us, and we’ll be happy to help. We value your feedback and appreciate your understanding as we continue to improve our services.
Posted 11 months ago
Still haven’t received my order
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out and providing feedback. We’re sorry to hear you haven't received your order yet. According to our tracking information, your order has been shipped. We’d like to look into this further and assist you in tracking your package. Please email us at help@ezcontacts.com with your order details, and we’ll be happy to investigate the status of your shipment and ensure it reaches you as soon as possible. Thank you for your patience, and we look forward to resolving this for you.
Posted 11 months ago
EZContacts is rated 4.0 based on 22,702 reviews