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EZContacts Reviews

4.0 Rating 22,692 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

The contacts take to long to get to you. If you need them asap because you tan out of some or have a special event they won’t get to you on time
Helpful Report
Posted 2 years ago
Took me 5 weeks to receive item, though price and product were satisfactory.
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Posted 2 years ago
Ordered two pairs of eyeglasses, they never came in and nobody contacted me until I sent multiple emails and chats. No one ever answers the phone. Customer service used to be great here but now it’s non-existent. Still waiting on a refund from one of my orders been over 5 days.
Helpful Report
Posted 2 years ago
Takes too long to ship
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Posted 2 years ago
I paid $37.00 for next-day shipping and text messaging to let me know where the order is, 18 hours later and still no message, and will not be receiving the order the next day as promised and paid for. UPFDATE: When you call the customer service number it connects you to an outsourced contractor who can not answer or rectify your problems. They forward you to EZ Contacts supposedly and was on the phone for over an hour waiting for someone to pickup...They never did. Left a number for a callback and I am not holding my breath waiting. Another bait and switch online retailer. They take your money and you are at their mercy as there is no true customer service. BUYER BEWARE!!
Helpful Report
Posted 2 years ago
Six days from order to ship is not the level of service I expect. I could have shopped elsewhere and had my product the same day. One or two days is acceptable. Six days makes me want to cancel the order.
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Posted 2 years ago
Frames that I ordered took nearly 50 days to ship and no one thought to notify me. It wasn't until I contacted customer service that they told me that my frames were on back order from the supplier and that it would likely be another couple of weeks. However, the frames must have appeared out of thin air because I just received the shipping notification. If you need frames immediately, go somewhere else. If you can afford to wait two months, then this is the right website.
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Posted 2 years ago
Confusing. Unhelpful. And I'm overall lost
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Posted 2 years ago
Disappointed in how long it took for my merchandise to ship
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Posted 2 years ago
I usually have a good experience but not this time around. Communication was good but the item took a lot much longer to ship. I still haven't received it and it's been almost 3 weeks since I placed the order. 2 different representatives gave me 2 different shipping times
Helpful Report
Posted 2 years ago
My prescription wasn't verified, but they took my money anyway
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Posted 2 years ago
Shipping is terrible. Waiting for USPS is a poor response. Item should be delivered 5-7 days. Sometimes you need to walk across the street and put it in the mailbox. Last time I deal with not so ez contacts
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Posted 2 years ago
Wanted to speak with a person. Was redirected 3times. Had questions, because shipping & billing addresses are different. Finally committed order online but still concerned about transaction
Helpful Report
Posted 2 years ago
I placed the Order in July, I did not receive a conformation email for the order so I figured it did not go through. So I ordered another pair of glasses through a different company. At the end of October, there was a strange charge on my account and I did not know where it came from? I called credit card company and instructed not my charge. Then 2 days after that I received the frames in the mail and then I remembered making the order. So, I had to retract my fraudulent statement from card company. Very Odd Transaction...
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Posted 2 years ago
I ordered a week ago and the sunglasses have not shipped.
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Posted 2 years ago
My eyeglasses arrived yesterday (11.5.2022). I ordered them on October 11th. The frames are not as displayed in the ad. The glasses in the ad had bulk and appeared rugged able to withstand the daily wear and tear my glasses must endure. These are flimsy, thin not extra large, thick or rugged.
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Posted 2 years ago
Order never shipped.
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Posted 2 years ago
I ordered eyeglasses. It took them more than a month to ship it! So disappointing!
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Posted 2 years ago
First purchase so far Poor communication, slow service
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Posted 2 years ago
Ordered sunglasses 7 days ago and they have not yet shipped even though shipping was supposed to be 5 - 7 days
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Posted 2 years ago
EZContacts is rated 4.0 based on 22,692 reviews