EZContacts Reviews

4.1 Rating 18,025 Reviews
74 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Good turnaround. Prices seem high
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Posted 2 months ago
Love the deals
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Posted 2 months ago
They are great with the exception of the rewards program. Will not allow you to use the rewards you earn along with any discount! That kinda defeats the purpose of rewards.... They always claim some discount.
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Posted 2 months ago
Very easy to use, the only draw back was that even though I ordered something that ended up not in stock Ezcontacts didn't inform me. If it wasn't in stock when I ordered it or became out of stock after then i should have been informed. Otherwise I am very pleased with the service and speed of shipping after they were restocked. Would have been 5 stars otherwise.
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Posted 2 months ago
The ordering was easy and fast, but, the glasses arrived lopsided, one side higher than the other by a quarter of an inch. I'll have to take them somewhere to get them straightened. They were quick to remedy my insurance issue after the order since there was no option during the order process to include insurance.
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Posted 2 months ago
Quick & easy ordering
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Posted 2 months ago
I finally received my contacts lens. Thank you!
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Posted 2 months ago
It was a somewhat easy process but it could be facilitated more. The website could use some work.
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Posted 2 months ago
The wait on customer service of 30 minutes with no one picking up was ridiculous. Placing the order online was easy.
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Posted 2 months ago
Hi there, Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com and we'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
Posted 2 months ago
I wanted to give 5 stars because after ordering I contacted them about a promotion and they applied it to my order and refunded me the difference but I can't because when my glasses arrived they were not transition lenses even though I paid for that.
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Posted 2 months ago
Hi there, Thank you for your feedback. We're sorry to hear that your order did not come with transition lenses despite paying for them. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. We value your business and want to earn back your trust.
Posted 2 months ago
Everything is great, except that EZContacts is slow. It took weeks for my glasses to arrive. Anyone who needs glasses quickly (i.e., lost or broke their current glasses) would need to go with another provider.
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Posted 2 months ago
Once I receive the bat used for protection, felt much, much better about my safety. I will hang o out stay away from anyone associated with the suspected female,.the caller said soap would be a really great gift. After 2 days the shower Was professionally.
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Posted 2 months ago
There was not an option to ship to a different address other than the billing address. I had to call customer service, she said go ahead and place the order and she would edit the shipping address afterwards. To my knowledge she did. I haven’t gotten the contacts yet but it appears online like I will.
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Posted 2 months ago
Pros: Good selection. Great prices. Quick turnaround. Cons: Craftsmanship- Gaps between lense & frame. Screws/hinges poorly assembled. Shipping- Lack of packing materials causes damage to eyeglasses.
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Posted 2 months ago
Hi there, Thank you for your review. We regret to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you.  Please email us at help@ezcontacts.com with more details about your item and pictures so we can thoroughly investigate the matter and address your concerns effectively. We look forward to hearing from you shortly!
Posted 2 months ago
Very good and easy
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Posted 2 months ago
Pretty easy process and cost was affordable.
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Posted 2 months ago
New in box, quickly shipped and well packaged. However, these Ray-Bans are clearly marked "Made in China" and not made in Italy.
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Posted 2 months ago
Hi there, Thank you for reaching out and providing feedback. EZContacts is proud to say that we do not sell any off-market or counterfeit products. All our products - eyeglasses, sunglasses, contact lenses, and eyecare - are 100% authentic and are purchased directly from the manufacturer that produces these products. Your glasses will include all the accessories (e.g. branded case and cloth, warranty cards, certificate of authenticity, etc.) provided by the manufacturer to ensure their authenticity. Please note that Ray-Bans are manufactured by Luxottica and they are produced in both Italy and China.  We are also a Ray-Ban Online Certified Seller which you can verify by clicking on the link below: https://www.ray-ban.com/usa/c/store-locator For further assistance, please don't hesitate to reach out to us at help@ezcontacts.com!
Posted 2 months ago
This is the third time I have bought from them, they have the best prices online and very easy to place the order.
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Posted 2 months ago
Quick, efficient, easy, free standard delivery and HSA can be used- what else can you ask for?
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Posted 2 months ago
Great all around service. Online eye exam at no additional charge. Free shipping. ⭐⭐⭐⭐⭐
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Posted 3 months ago
EZContacts is rated 4.1 based on 18,025 reviews