EZContacts Reviews

4.1 Rating 18,180 Reviews
74 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Great customer service! The person who assisted me was very professional. The reasons of why I’m not giving 5 stars it’s because when I placed my order through the website the sunglasses were in stock and ready to ship during 3 business day; I did not received any email or info saying that they were not in stock. I reached out customer service asking them for an update about my order and the representative who assisted told me that the sunglasses were out of stock. That person was very helpful providing me options regarding my order.
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Posted 3 months ago
Good price
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Posted 3 months ago
Great 👍 price. On the contact lenses
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Posted 3 months ago
Great prices, available inventory and fast shipping! I did not hesitate to order again from EZContacts. It is my first choice when shopping for contact lenses!
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Posted 3 months ago
Customer service was great as well as the ability to get the prescription we needed. However, a month after I had placed the order I had reached out as there was no update. I got a quick response from them saying it would be shipped in 6 to 10 business days. Five days past the 10 business day mark it was shipped. I am in no way saying not to order from them, they have amazing prices and great selection of frames and prescriptions. I would just keep in mind it is not quick to get your order. Again, the customer service was quick and polite.
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Posted 3 months ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 3 months ago
Perfect product at a really incredible price. Took a while to ship, but worth it if you have time to wait and want the best price
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Posted 3 months ago
Smooth and easy transaction
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Posted 4 months ago
Good price for frames
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Posted 4 months ago
Prices were better before they were acquired but still the best one online. No BS “Processing Fees” show up in your cart. Slow ship used to be free now cannot be selected and you must pay $7.95. Still upsets me that clicking through a Google search is always cheaper than reordering. Are you trying to put one over on loyal customers?
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Posted 4 months ago
EZ Contacts has impressive selection of contacts,but had tremendous difficulty navigating the website. Entered correct information several times (credit card details, order details, etc.) which were subsequently returned to me stating that revisions had to be made, resulting in several repeat attempts before I called customer service. The rep who input the information was courteous and friendly, and the order was finally processed. However, I would recommend checking the site to make sure it is working properly, as it may deter customers from completing their orders and going elsewhere.
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Posted 4 months ago
Hi there, Thanks for sharing your experience! We appreciate you choosing EZ Contacts for your selection of lenses, and we're thrilled you found what you were looking for. We're truly sorry to hear about the difficulties you encountered navigating the website and entering your information. We understand the frustration that can cause, and we're actively working on improving the user experience. Your feedback is invaluable in that process, and we'll be sure to review the specific issues you mentioned. On the bright side, we're glad our customer service team was able to assist you and get your order processed. If you have any further questions or concerns, please don't hesitate to reach out to us at any time.
Posted 4 months ago
Very easy to navigate the website and order what is needed.
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Posted 4 months ago
Overall the online ordering experience is good.
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Posted 4 months ago
Many time people wait to the last minute to reorder contact lens like myself. But I am so grate full for EZcontacts who handle the order expeditiously.
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Posted 4 months ago
I love how easy it is to find the products I am looking for, and how easy it is to place my order!
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Posted 4 months ago
I've bought glasses from them before, but this time, did so after doing some research. LensCrafters said that a frame was an exclusive, for about $400. I researched and found with you, for about $200 less.
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Posted 4 months ago
Easy to order. Frustrated that the advertised discounts never can apply to my orders.
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Posted 4 months ago
Late shipping product, wanted to take on vacation
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Posted 4 months ago
Good pricing. It would have been a 5 star however I paid for express shipping 3-5 days. It’s been almost a week & 1/2. When I contacted them they offered me nothing. They told me it was on the website. Which it was in small print. It should be easier to read.
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Posted 4 months ago
Hi there, Thank you for your feedback. We apologize your express shipping timeframe wasn't met, and appreciate you highlighting the unclear information. We're reviewing processes to avoid similar delays and improve the visibility of these details, especially for expedited options. For further assistance, please feel free to reach out to us at anytime.
Posted 4 months ago
After a little disappointment in the very long wait (due to stocking issues) my glasses finally arrived, and they are perfect.. plus there were a bunch of unexpected goodies in the box! Prices were great, definitely will purchase from EZ again!
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Posted 4 months ago
My order is correct. I received it in a reasonable amount of time. It was packaged securely. It was more reasonably priced than the competition. I plan to order again if prices remain competitive.
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Posted 4 months ago
EZContacts is rated 4.1 based on 18,180 reviews