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EZContacts Reviews

4.0 Rating 22,688 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I have not received my order yet. is almost 1 month. Cafoline Keller
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We understand that you are waiting for your product, but we want to ensure your expectations are met regarding its delivery timeframe. As indicated on our website, this particular item carries a 4-6 week processing time. We sincerely apologize if you missed this information while browsing our site. If the estimated arrival doesn't suit your needs, we'd be delighted to offer alternative options for you that can ship sooner. Please email us at help@ezcontacts.com and we'll be glad to assist you.
Posted 1 year ago
Ordered sunglasses may 24th. I did get one email saying my order was delayed two weeks after it was placed. Since then they will not respond to emails or voicemails. Never received product. Looking like I was scammed.
Helpful Report
Posted 1 year ago
Hello, We appreciate you getting in touch with us. We sincerely apologize for the delay in your order. We understand that this can be frustrating and we want to thank you for bringing this to our attention. Upon careful investigation, we have determined that there was indeed a delay in processing your order. However, we want to assure you that it has been successfully shipped out on July 25th and is currently on its way to you. We expect it to arrive shortly. We deeply regret any inconvenience this delay may have caused you. Thank you for your understanding and patience.
Posted 1 year ago
My first time ordering from this company. I placed the order on 07/11 for a special occasion this Friday and at today day still processing. I don't understand why I have the rate email. I guess the external company understood that I should hagve my glasses already :(
Helpful Report
Posted 1 year ago
Hello, Thank you for your feedback. We apologize for the delay in your order. We understand the frustration it may have caused and appreciate you bringing this matter to our attention. Your order required customization in our lab. As stated on our website, lab customization will lead to a delay in shipment. It was dispatched on July 24th and is currently en route to you. We anticipate that it will reach you shortly. We regret any inconvenience this delay has caused. Your feedback is valuable to us, and we will definitely take it into account as we work to avoid similar issues in the future. Thank you for your understanding.
Posted 1 year ago
I placed an order #4074056 about few weeks ago for a pair of Tiffany sunglasses priced at $229. After a week of waiting, I emailed EZContacts support to inquire about the status of my order. I didn't receive a response, so a few days later, I called 1-800-217-2020. I was informed that the sunglasses were out of stock, so I decided to cancel the order. However, shortly after, I received an email from support: "I see that we have the Tiffany TF3082 Sunglasses available to ship in 3-5 business days." Based on this, I attempted to order the sunglasses again, but the price had increased from $229 to $250. After waiting another week, I received another email stating that the sunglasses were out of stock. It made me very frustrated. You don't know what do you have in stock - serious ?
Helpful Report
Posted 1 year ago
Greetings, We sincerely apologize for the frustration caused by your recent experience with EZContacts. It seems that there has been an error on our part leading to some miscommunication. To address this issue, we have adjusted the price of your new order to match the original one and have initiated a refund for the price difference. Your order was shipped on July 14th, and we anticipate its prompt delivery. We deeply regret any confusion this may have caused and are truly grateful for your continued support of EZContacts. We will do our utmost to ensure a more seamless experience for you in the future. Thank you for your understanding.
Posted 1 year ago
This is what I experienced when I placed an order.. waiting for delivery and God knows when the shipment will arrive!!??????!!!! — Order # 4116819 Shipping in 5 business days!!!!!’ Since July 7th
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the delay with your order and understand your frustration of paying for a product and expecting it to come in a certain time frame. We can assure you this is not the level of service we strive to provide our customers, and we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. Your order was shipped on July 24th and is anticipated to be delivered to you shortly. We apologize for any inconvenience this may have caused. Your feedback will be taken into consideration as we strive to avoid similar issues in the future.
Posted 1 year ago
Not sure what’s taking so long to ship my very easy 1 item order!! Zero communication as to why
Helpful Report
Posted 1 year ago
Hello, We appreciate you reaching out to us. We are sorry to hear that your order faced a delay. We understand the frustration this may have caused and we are grateful that you have informed us about it. Upon investigation, we determined that there was indeed a delay with your order. However, it was dispatched on July 24th and is anticipated to be delivered to you shortly. We apologize for any inconvenience this may have caused. Your feedback will be taken into consideration as we strive to avoid similar issues in the future.
Posted 1 year ago
Gave me a wrong order and wrong prescription, terrible customer service
Helpful Report
Posted 1 year ago
Hello, Thank you for reaching out and sharing your feedback. We deeply regret any dissatisfaction you may have experienced with EZContacts. We have a dedicated team responsible for ensuring that the contact lenses we send to our customers match their prescriptions. Your input is valuable to us, and we want to understand how this error occurred on our part. Please reach out to us at help@ezcontacts.com with more details about your experience. This will enable us to thoroughly investigate the matter and address your concerns effectively.
Posted 1 year ago
Very poor service charge me for faster delivery and send stuff after 10 days
Helpful Report
Posted 1 year ago
Greetings, We appreciate your recent review of your order and delivery schedule. We are pleased to confirm that the order placed on July 16th was dispatched on July 23rd, well within the stipulated processing timeline for this specific item, as indicated on the product page of our website. We recognize that the delivery duration may differ from your initial expectations and extend our sincere apologies for any inconvenience this may have caused. Please be aware that the processing time pertains to the duration taken for order preparation and dispatch and is distinct from the actual delivery period, which varies based on the chosen shipping method. Kindly utilize the tracking number provided in your shipping notification email to monitor the status of your order. Should you have any further queries pertaining to your order, please feel free to contact us at your convenience.
Posted 1 year ago
I never received my product
Helpful Report
Posted 1 year ago
Hello, We appreciate you getting in touch and sharing your feedback. We are sorry to hear that there has been a delay with your order. Your patience and understanding as we resolved this issue are greatly appreciated. We apologize for the longer-than-expected wait but we are glad that your order shipped on July 23rd. Your business is important to us, and we sincerely apologize for any inconvenience caused. If you need further assistance, please feel free to contact us at help@ezcontacts.com.
Posted 1 year ago
Still haven’t received the glasses I ordered for Father’s Day. At first I was told that the glasses would be two weeks late now Im not getting any response at all from customer service. Summer will be over by the time I receive this product, if I ever receive it. I wish I had ordered from a different supplier.
Helpful Report
Posted 1 year ago
Greetings, We are sorry to hear about your experience. Please accept our sincerest apologies for the delay and lack of response from our customer service. This is not the level of service we strive to provide. We understand your frustration and are working to rectify the situation as soon as possible. If there's anything else we can do to make this right, please don't hesitate to let us know. We look forward to the opportunity to serve you better in the future.
Posted 1 year ago
Never received an email with my order number, so it's impossible to track.
Helpful Report
Posted 1 year ago
Greetings, Thank you for contacting us and providing valuable feedback. We sincerely apologize for any inconvenience you may have experienced in relation to your order confirmation. It appears that a customer service representative has already resent the order confirmation email to you. Please be advised that our emails may occasionally be routed to the spam folder, so we kindly suggest checking there if you have not received it yet. Furthermore, we have also dispatched the tracking information to you in case you require it. Thank you for your understanding.
Posted 1 year ago
Did not get what I ordered. I sent in an order for non prescription 0.00 and they sent my old prescription 1.25 and 1.00 in Air Optics. I wanted them for just the color so I could wear glasses.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
As long as you're using DHL as your delivery service I will never order from you again.
Helpful Report
Posted 1 year ago
Hello, We are sorry to hear about your negative experience with our choice of delivery service. Your feedback is important to us, and we will definitely take it into consideration when evaluating our shipping options. We apologize for any inconvenience this may have caused and hope to have the opportunity to provide you with a better experience in the future. If you prefer, we can send your order via FedEx. Please reach out to help@ezcontacts.com for assistance in doing so.
Posted 1 year ago
I did not receive my order.
Helpful Report
Posted 1 year ago
Greetings, We acknowledge the receipt of your feedback and extend our sincere apologies for the delay in fulfilling your order. We understand the disappointment that arises from expecting a prompt delivery after making a purchase. We regret to learn that the level of service you encountered did not align with our usual standards. Upon reviewing the details of your order, we note that it was shipped on July 18th and took 2 days to process, as outlined on our website (contact lens orders ship out within 1-2 business days). We apologize if this information was not sufficiently clear on our website. We fully comprehend the inconvenience caused by the delay in receiving your contacts and strive to ensure a more satisfactory experience during your future engagements with us.
Posted 1 year ago
I’m disappointed in the delay of responding to my order being shipped. Now I just received an email stating that my shipment is taking longer than expected to ship! This adding to my disappointment so far and I’m really not sure or confident that my order will ever be shipped or received. This is my first experience with EZContacts and I was really excited to receive my sunglasses and hopefully have them in a prescription once I get my eyes examined. Now I have my eyes examined with a prescription and no sunglasses to show for. I just hope these arrive before the summer is over 😣☹️
Helpful Report
Posted 1 year ago
Hello, We appreciate you leaving feedback. We are sorry to hear that your order faced a delay. We understand the frustration this may have caused and we are grateful that you have informed us about it. Upon investigation, we determined that there was indeed a delay with your order. However, it was dispatched on July 20th and is anticipated to be delivered to you shortly. We apologize for any inconvenience this may have caused. Your feedback will be taken into consideration as we strive to avoid similar issues in the future.
Posted 1 year ago
Still waiting for call to be returned from customer service???
Helpful Report
Posted 1 year ago
Hi there, We acknowledge and appreciate your feedback. We apologize for any inconvenience you may have experienced in reaching us by phone due to the unusually high call volume. Please be assured that we are actively working to enhance our response times. In the meantime, we encourage you to contact us promptly via email at help@ezcontacts.com. We are committed to addressing your needs through this channel as well. A member of our phone support team will reach out to you soon. Your patience and understanding are greatly valued, and we extend our best wishes for a pleasant day ahead.
Posted 1 year ago
Once I paid to expedite an order to which I received the wrong one and never got my refund for the expedited shipping. They said they were going to send me the correct pair which no one told me they weren’t available…. I’ve been waiting two months now for my order. Next I ordered another pair of sunglasses that said they were in stock ready to ship. The page advertised next day shipping. I’ve been waiting over a week for those to ship. So basically this site is full of lies and isn’t transparent to their customers.
Helpful Report
Posted 1 year ago
Dear valued customer, We would like to express our gratitude for taking the time to provide feedback. We sincerely apologize for the delay in fulfilling your order placed on July 13th. We understand the frustration that can arise from such delays and regret any inconvenience caused. We are pleased to inform you that your order has been successfully shipped out on July 16th. According to the information provided with this review, the previous order that was returned to us was placed in 2021. If you require further assistance regarding that order, please do not hesitate to contact us at help@ezcontacts.com. We appreciate your feedback and apologize for any inconvenience caused.
Posted 1 year ago
Very very bad, I paid like a 45 days ago and I don’t receive my prescription glasses yet 😒
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which may have caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 1 year ago
I ordered my contacts on 7/11/2024 today July 17th they told me it will take another 5 to 7 days which will be July 24th On 7/11 they also told me it will take 5 to 7 days
Helpful Report
Posted 1 year ago
Hello, Thanks for providing this feedback. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. As per your review, you were notified that these contacts will ship in 5-7 business days and they were indeed shipped out within that time frame on July 18th. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 1 year ago
Screwed up my order, doubled order, and now been waiting 2 months for other half of an order that's on backorder. I will never recommend this company
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but the second part of your order it was successfully shipped out on July 18th, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We look forward to the opportunity to serve you better in the future.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,688 reviews