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EZContacts Reviews

4.0 Rating 22,688 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Customer service is quite literally terrible. I had to contact the BBB to get my matter resolved - which even so I am not satisfied with this business at all. EZ Contacts does not care about their customers or customer satisfaction.
Helpful Report
Posted 1 year ago
Dear Customer, Thank you for taking the time to provide feedback. We express our sincere apologies for any inconvenience you may have encountered while placing an order with EZContacts. Our primary goal at EZContacts is to ensure a smooth and satisfactory experience for all our valued customers. Regrettably, it appears that we did not meet this objective in your situation. Please don't hesitate to contact help@ezcontacts.com so that we can better address your concerns. We are eager for the opportunity to improve and hope to have the chance to serve you better in the future.
Posted 1 year ago
I received used sunglasses, they don't sell new products. I believe thats why they are so cheap
Helpful Report
Posted 1 year ago
Greetings, We appreciate you taking the time to leave this review. We deeply regret to learn that you have encountered an issue with the glasses you received from us. We understand the disappointment that this may have caused you. Please accept our sincere apologies for any inconvenience this may have caused. Quality control is of utmost importance to us, and it is concerning to hear that your order did not meet our usual standards before being dispatched to you. Please be assured that we only sell new products. We would like to offer you the option to return the defective glasses for a refund or exchange. Please contact us at help@ezcontacts.com to initiate the return process. Once again, we apologize for any inconvenience this has caused and appreciate your understanding.
Posted 1 year ago
Part of my order arrived right away, but the remainder has not. It's been 2 weeks, and no further communications has been received from EZ Contacts. 😠
Helpful Report
Posted 1 year ago
Hello, We acknowledge receipt of your review and would like to extend our sincere apologies for the delay in fulfilling your order. We understand the disappointment associated with expecting a timely delivery after making a purchase. Please be assured that the service level experienced in this instance does not align with our customary standards. We are currently in the process of implementing more efficient and effective systems to expedite our product shipments and updating our website to provide more accurate shipping estimates. We promptly notified you of the delay via email on June 19th upon identifying this issue. Rest assured that we are exerting every possible effort to expedite the processing of your order. Your patience and understanding during the resolution of this delay are greatly appreciated. Should you require any further assistance, please do not hesitate to contact us at help@ezcontacts.com. We value your business and look forward to resolving this matter to your satisfaction. Wishing you a pleasant day ahead.
Posted 1 year ago
I ordered contact lense on 7/17 and 7/30 today, I have not received yet!! I contacted few times and they just shipped out today! I choose ex Zcontacts from many online stores and my current contact is already finished it's really effected my work. I need discount with this matter.
Helpful Report
Posted 1 year ago
Greetings, We acknowledge the receipt of your feedback and extend our sincere apologies for the delay in fulfilling your order. We understand the disappointment that arises from expecting a prompt delivery after making a purchase. We regret to learn that the level of service you encountered did not align with our usual standards. In order to better address your concerns and improve our services, we kindly request that you contact us at help@ezcontacts.com so that we may have the opportunity to assist you further. Thank you for your understanding and cooperation. We remain committed to ensuring your satisfaction with our products and services.
Posted 1 year ago
Took a long time for order to ship
Helpful Report
Posted 1 year ago
Greetings, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively implementing more efficient and effective systems to expedite our product shipments and updating our website to provide more accurate shipping estimates. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Placed an order for new contacts and was told I was too old to take the online exam. I then procured contacts from another source. The other source said that I was eligible for the online exam because I am in the state of Ohio. Hence forth I purchased from another company. Then the following week I receive a shipping notification that you shipped my order after I had already purchased from another source who did their due diligence and discovered that I was eligible for an online exam. At this point I had to request a return label and now need to initiate a return to get the charges reversed from my credit card. Needless to say I am very disappointed with EZContacts for multiple reasons.
Helpful Report
Posted 1 year ago
Greetings, We apologize for the inconvenience and frustration you have experienced. We understand your disappointment and would like to make things right. Please rest assured that we are taking your feedback seriously and will use it to improve our services. The return process has been initiated and we will ensure that the charges are reversed as soon as we receive your products back. We value your business and hope to have the opportunity to regain your trust in the future. If there's anything else we can do to assist you, please don't hesitate to reach out to us at help@ezcontacts.com.
Posted 1 year ago
I ordered my daughters contacts, paid extra to have them sent 2 day shipping. After 1 week when they still had not shipped contacted the company to be notified it would be 2 more weeks. I requested a refund of the expedited shipping fee I paid at minimum and did not receive it.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. To better address your concerns regarding the extra shipping fee, please contact us at help@ezcontacts.com so that we may have the opportunity to assist you further. Thank you for your understanding and cooperation. We remain committed to ensuring your satisfaction with our products and services.
Posted 1 year ago
Awful, no customer service. Still haven’t received even a notification on the status of my order. As far as I can tell it hasn’t moved. This company is trash I want my money back.
Helpful Report
Posted 1 year ago
Dear valued customer, We appreciate your recent feedback and would like to extend our sincere apologies for the delay in processing your order. Please be assured that we are dedicated to expediting all orders and aim to dispatch them promptly. We make every effort to ensure that the processing times displayed on our website are accurate, allowing our customers to make informed decisions regarding the expected duration of their orders. We understand the inconvenience caused by this delay and regret any frustration it may have caused. Should you require any further assistance, please do not hesitate to contact us. Your understanding is greatly appreciated, and we hope you have a pleasant day. We are committed to enhancing our service and look forward to the opportunity of serving you better in the future.
Posted 1 year ago
Purchasing from EZ Contacts has been one of the worst experiences. It took them almost one month to process my order. When I called, I was informed that they were on back order, however, this was not the case when I placed the order. I did not receive an email or call—poor customer service department. I did eventually get my product, will I give them another chance? Probably not.
Helpful Report
Posted 1 year ago
Hello,  We appreciate your recent review and would like to extend our sincere apologies for the delay in fulfilling your order. We understand the frustration that comes with expecting a timely delivery after making a purchase. Providing exceptional customer service is of the utmost importance to us, and we are actively working on enhancing our internal processes to ensure more efficient order fulfillment. Additionally, we are in the process of updating our website to provide more accurate shipping time estimates. We truly value your patience and support as we worked towards a resolution for this delay. Should you require any further assistance, please do not hesitate to contact us via email at help@ezcontacts.com. Thank you for your continued support, and we look forward to the opportunity to serve you better in the future.
Posted 1 year ago
I placed my order on July 19th and did not ship until July 29th!!! That is truly unacceptable. I will refuse to support a company with such poor processing and shipping standards. This is my last order!
Helpful Report
Posted 1 year ago
Hello, We appreciate your recent review and would like to extend our sincere apologies for the delay in fulfilling your order. We understand the frustration that comes with expecting a timely delivery after making a purchase. Providing exceptional service to our customers is of the utmost importance to us, and we are actively working on enhancing our internal processes to ensure more efficient order fulfillment. We truly value your patience and support as we resoved this delay. Should you require any further assistance, please do not hesitate to contact us via email at help@ezcontacts.com. Thank you for your continued support, and we look forward to the opportunity to serve you better in the future.
Posted 1 year ago
I ordered frames more than a week ago, but it still hasn't shipped. I contacted customer service, and they said they are waiting for it to be restocked. I don't know why it would show in stock on the website, when that isn't true. I will wait a few more days before I cancel my order. I will update my review if anything positive happens, but so far, this has not been a good experience.
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We understand you're frustrated about the delay with your order and we apologize for any inconvenience this has caused. We've reviewed your order details and see that your item currently has an estimated availability time of 2-3 weeks as stated on our website. While we know this may not be ideal, we are still within that expected timeframe. We'll be sure to send you a notification once your order is ready to ship. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at help@ezcontacts.com and we'll be glad to assist you.
Posted 1 year ago
EZ Contacts use Deceptive offers to get you to buy. They did not honor their posted additional discount offer even after I sent them a screen shot of their offer off their website. Their customer service comes up with irrational reasons to dispute the screen shot I sent of their discount offer. They don’t care about customers or their loyalty. STAY AWAY from EZContacts . Horrible customer service,
Helpful Report
Posted 1 year ago
Dear valued customer, Thank you for providing feedback regarding your recent experience. We apologize for the difficulties you encountered with the promo code and the level of service you received from our customer service agent. Please be assured that this does not align with the high standard of service we aim to deliver. It is important to note that EZContacts typically permits the use of one promotion per order, a policy we aim to transparently communicate when promoting our new sales and offers. We apologize if this was not clearly understood. If you require further assistance, please do not hesitate to contact us via email at help@ezcontacts.com. We are committed to the opportunity to better serve you in the future.
Posted 1 year ago
Site could not verify my prescription and did not even refund my payment!
Helpful Report
Posted 1 year ago
Greetings, Thank you for reaching out and sharing your feedback. We deeply regret any dissatisfaction you may have experienced with our company. We have a dedicated team responsible for ensuring that the contact lenses we send to our customers match their prescriptions. Your input is valuable to us. We are pleased that your contact lenses have been verified and shipped on July 30th. Thanks again for leaving this review.
Posted 1 year ago
Very poor I ordered two pairs of oakley glasses and only received one pair
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 year ago
I ordered my glasses close to three weeks ago. I had to seek out my own updates
Helpful Report
Posted 1 year ago
Greetings, Thank you for leaving a review. We regret to inform you that there has been a delay with your order. We understand the inconvenience this may have caused and we appreciate you bringing this matter to our attention. Your order experienced a delay, but it was successfully dispatched on July 26th, and we anticipate it will be reaching you shortly. We sincerely apologize for any inconvenience this delay has caused. Rest assured, we will take your feedback into consideration to ensure that similar issues are avoided in the future.
Posted 1 year ago
I ordered my sunglasses 2 months ago, and it did not say they were backordered and I reached out multiple times for updates and all they said was "sorry" with no recourse :( They are supposedly shipping the glasses now, but almost end of summer...
Helpful Report
Posted 1 year ago
Dear valued customer, We would like to express our sincerest apologies for the delay in processing your order. We understand the inconvenience caused by not receiving your purchased product within the expected time frame. Please be assured that providing efficient and timely service to our customers is our top priority. We are currently in the process of implementing new and improved systems to enhance our order processing and shipping procedures. Additionally, we are updating our website to provide more accurate shipping time estimates. We acknowledge the longer-than-anticipated wait and are pleased to inform you that your order was shipped on July 26th. We anticipate that it will be delivered to you shortly. Your satisfaction is important to us, and we apologize for any inconvenience this delay may have caused. If you require further assistance, please do not hesitate to reach out to us at help@ezcontacts.com. Thank you for your understanding.
Posted 1 year ago
Yo delay in the shipping process. Too much! Not like.to be modified!
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on July 26th, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 year ago
Never received my order it's been almost a month since order was placed. I sent them a message a week ago and the haven't replied back.
Helpful Report
Posted 1 year ago
Greetings, We acknowledge receipt of your recent feedback regarding a delay in the delivery of your order. We regret any inconvenience this has caused and we appreciate you bringing this matter to our attention. After conducting a thorough investigation, we have confirmed that there was indeed a delay with the processing of your order. However, we have taken the necessary steps to rectify the situation and the order was dispatched on July 26th. We anticipate that it will be delivered to you in the near future. We sincerely apologize for the inconvenience caused and want to assure you that we are taking your feedback into serious consideration as we work to prevent similar occurrences in the future. Thank you for your understanding and patience in this matter.
Posted 1 year ago
Will never deal with you again. What a joke
Helpful Report
Posted 1 year ago
Dear Customer, Thank you for taking the time to provide feedback. We express our sincere apologies for any inconvenience you may have encountered while placing an order with EZContacts. Our primary goal at EZContacts is to ensure a smooth and satisfactory experience for all our valued customers. Regrettably, it appears that we did not meet this objective in your situation. As your feedback did not include specific details regarding the aspects of your experience that were unsatisfactory, we are currently unable to provide further assistance. We kindly encourage you to communicate any additional information to help@ezcontacts.com so that we may better understand your concerns and assist you accordingly. We genuinely appreciate your feedback and look forward to the opportunity to enhance our service in order to better meet your expectations in the future.
Posted 1 year ago
14 days. Still no delivery. Paid $30 extra for overnight delivery. 2 weeks. Nothing. Gave them over $300.
Helpful Report
Posted 1 year ago
Hello, Thank you for your feedback. We apologize for the delay in your order. We understand the frustration it may have caused and appreciate you bringing this matter to our attention. Your order required customization in our lab. Your frames did not pass the first inspection in our lab and were therefore sent back for a redo. This delayed shipping. While expedited shipping prioritizes delivery speed once your order leaves the warehouse, it doesn't impact the processing time itself. Your order was shipped out on July 24th and is currently en route to you. We anticipate that it will reach you shortly. We regret any inconvenience this delay has caused. Your feedback is valuable to us, and we will definitely take it into account as we work to avoid similar issues in the future. Thank you for your understanding.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,688 reviews