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EZContacts Reviews

4.0 Rating 22,688 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Very bad customer service. I contacted you to find out about my order. You never told me that you didn't have the product and that I had to wait weeks to receive it.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 11 months ago
I ordered pink loulou glasses i got brown glasses. No one has called me back .
Helpful Report
Posted 1 year ago
Greetings, We appreciate you taking the time to leave this review. We deeply regret to learn that you have encountered an issue with the glasses you received from us. We understand the disappointment that this may have caused you. Please accept our sincere apologies for any inconvenience this may have caused. Quality control is of utmost importance to us, and it is concerning to hear that your order did not meet our usual standards before being dispatched to you. Please contact us at help@ezcontacts.com to share more information so that we can better address your concerns. Once again, we apologize for any inconvenience this has caused and appreciate your understanding.
Posted 1 year ago
Worst customer service EVER. My glasses are clearly lost and nobody at your company seems to care. The glasses supposedly arrived at a USPS facility one hour south of me more 6 business days ago and I still do not have them. I was told there would be a thorough investigation and you would contact me in 5 to 10 days. I am wearing broken glasses and having trouble seeing. This is a PROBLEM. This is the Internet economy and you are failing miserably. What you should do is overnight the glasses to me - I paid for the Aug 5-- and deal with the lost glasses, not make the customer deal with it. My claim reference number is: #540964. Not having anyone answer the phone after 5 pm is ridiculous. Why you would choose to send these via DHL with a handoff to USPS was your choice, not mine. I want my glasses ASAP. My next message will be demanding a full refund. Judith Abrams 9507 Thornhill Road, Silver Spring MD 20901
Helpful Report
Posted 1 year ago
Dear Judith Abrams, Thank you for leaving your feedback. We deeply regret the inconvenience you have encountered with your order. We understand the frustration caused by the delay in receiving your glasses and the inadequate communication from our team. Please be assured that we are taking immediate action to address this issue. Our customer service team will prioritize your case and expedite the process of locating your glasses or providing a suitable resolution. Thank you for providing your claim reference number. This will greatly assist us in promptly addressing your concerns. Once again, we sincerely apologize for the inconvenience and the impact this has had on your vision. We are committed to resolving this matter to your complete satisfaction.
Posted 1 year ago
Seems like a complete scan to me. Placed an order over a week ago. Still no shipping information and no response from customer service.
Helpful Report
Posted 1 year ago
Hello, Thanks for contacting us. We regret to hear about the delay in your order. We understand the frustration this can cause, and we thank you for bringing it to our attention. After looking into the matter, we discovered that your order experienced a delay. However, it was shipped on August 14th and is expected to reach you soon. We apologize for any inconvenience this may have caused. Your feedback will be considered as we work to prevent similar issues in the future.
Posted 1 year ago
I ordered contacts from EZContacts because they advertised the contacts as being in stock and I would have them in 3-5 days. Never received them in that time frame, then was told may take up to another two weeks (still waiting for them). If they didn't advertise in stock and the time frame they promised I would have ordered from someone else. Don't advertise if you can't deliver, that's how you lose customers. Will not be a repeat customer.
Helpful Report
Posted 1 year ago
Dear valued customer, We would like to express our sincerest apologies for the delay in processing your order. We understand the inconvenience caused by not receiving your purchased product within the expected time frame. Please be assured that providing efficient and timely service to our customers is our top priority. We are currently in the process of implementing new and improved systems to enhance our order processing and shipping procedures. Additionally, we are updating our website to provide more accurate shipping time estimates. We acknowledge the longer-than-anticipated wait and are pleased to inform you that your order was shipped on August 12th. We anticipate that it will be delivered to you shortly. Your satisfaction is important to us, and we apologize for any inconvenience this delay may have caused. If you require further assistance, please do not hesitate to reach out to us at help@ezcontacts.com. We look forward to the opportunity to serve you better in the future.
Posted 1 year ago
Coupon discount did not for work military.
Helpful Report
Posted 1 year ago
Dear esteemed customer, Thank you for taking the time to share your feedback regarding your recent experience. We sincerely apologize for the inconvenience you encountered with the promo code. To ensure that you can benefit from the military promo code, please contact our customer service team at help@ezcontacts.com. We will be more than happy to assist you in applying the promo code to your order manually. We hold the utmost respect for those who serve our country and would like to ensure that you do not miss out on this special offer. Thank you for your dedicated service to the USA. We eagerly await your your email.
Posted 1 year ago
Never gave me a confirmation. I tried to call this morning. On hold for 1 hour! Had to hang up!
Helpful Report
Posted 1 year ago
Hi there, We acknowledge and appreciate your feedback. We apologize for any inconvenience you may have experienced with your order confirmation. Please be informed that your order has been dispatched, and a shipping notification should have been sent to you. In the event that you have not received the notification, please don't hesitate to contact us at help@ezcontacts.com so that we can address this technical issue promptly. Thank you for taking the time to provide us with your feedback.
Posted 1 year ago
Ordering contacts was a breeze. Amazing how quick they will take your money, but if you have questions regarding the insurance part or try to at least talk to someone...well...doesn't seem to happen. I had emailed the order confirmation # as required and filled out all the things for the insurance. I have yet to receive a copy of what was filed with insurance and haven't heard from insurance company denying or accepting so that leads me to believe it was never filed...so disappointing...I hope you don't have the same happen to you if you decide to use this company.
Helpful Report
Posted 1 year ago
Greetings, Thank you for taking the time to provide us with your feedback. We sincerely apologize for any inconvenience you have encountered. Please be assured that we acknowledge your concerns and are dedicated to resolving this matter promptly. Our team is actively investigating your insurance filing and will reach out to you with an update at the earliest convenience. We value your patience and remain committed to addressing your issues with the utmost urgency. Your feedback is invaluable to us, and we are determined to regain your confidence in our services. Thank you for bringing this to our attention.
Posted 1 year ago
No response as yet to an inquiry
Helpful Report
Posted 1 year ago
Greetings, We appreciate the time you took to provide feedback regarding your recent experience with our customer service. We sincerely apologize for any inconvenience caused by the delayed responses, as this does not align with the high standards of service we strive to uphold. Under normal circumstances, we endeavor to respond to inquiries within 1-2 business days. However, please be aware that responses to weekend inquiries are handled during business days only. Should you require further assistance, please do not hesitate to contact us via email at help@ezcontact.com. Your feedback is crucial to our continuous improvement, and we thank you for bringing this matter to our attention. Thank you for your understanding, and we look forward to the opportunity to assist you more effectively in the future.
Posted 1 year ago
So sad. I literally waited months for my glasses. They came…finally…I was willing to overlook the MASSIVE time lag because of the discount. So SO disappointed—They were readers when I ordered progressives. I guess that’s why they cost 50% less. Could have bought new readers from the drugstore for $10. Now, I have to go fill my actual Rx with the frames elsewhere—But could have paid slightly more and had my glasses right away and without a major hassle and a long wait! My advice: Pay the difference—Go to a reputable optometrist. Avoid EZ Contacts at all costs!! So so so disappointed :(
Helpful Report
Posted 1 year ago
Hello, We appreciate your recent review and regret any inconvenience caused by the delay in fulfilling your order. We understand the disappointment associated with expecting a timely delivery following a purchase. Offering exceptional service to our customers is a top priority for us, and we are actively engaged in refining our internal processes to ensure more efficient order fulfillment. We are astonished to learn that your prescription lenses did not meet your expectations. Our advanced instruments are designed to guarantee precise prescriptions, and we have a dedicated team committed to ensuring accuracy. We offer a return policy that allows for a complimentary redo within 30 days of receiving the item. Please feel free to return them to us for further adjustments. While not mandatory, we recommend providing your prescription for our lab team to ensure accurate lens production. Thank you for your patience as we work to rectify this matter.
Posted 1 year ago
Extremely long turnaround times for item processing and shipping. Item just shipped after waiting over a month. Will likely not order again from EZ Contacts
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We look forward to the opportunity to serve you better in the future.
Posted 1 year ago
Consistently takes forever to ship I have ordered multiple times and have had it take over 2 weeks before and keeps getting more and more expensive
Helpful Report
Posted 1 year ago
Dear Customer Thank you for taking the time to provide your feedback. We are sorry to learn that you find EZContacts keeps on going up in price. Please accept our apologies if our pricing has not met your expectations. We regret the delay in fulfilling your order. We understand the disappointment associated with expecting a timely delivery following a purchase. We are committed to offering competitive prices to our customers and regret that we may have missed the mark in this instance. We would like to highlight our price match policy, which allows customers to match any better prices found elsewhere. Additionally, we have an EZPoints loyalty program, enabling customers to accumulate points for future savings with each purchase. For more details on these programs, we encourage you to visit our website. Your feedback is important to us, and we thank you for bringing this to our attention.
Posted 1 year ago
Bad customer service and I have yet to receive my items nor a update on them..I no longer want them now because their gonna arrive very late
Helpful Report
Posted 1 year ago
Greetings, Thank you for sharing your feedback. We acknowledge your frustration regarding the delay in receiving your order and apologize for any inconvenience caused. At EZContacts, providing exceptional customer service is our utmost priority, and we regret any shortfall in your experience. Upon reviewing your order details, we noted that the item you ordered currently has an estimated availability time of 7-10 business days as stated on our website. While we understand that this may not be ideal, we assure you that we are still within the expected timeframe. Rest assured, we will notify you as soon as your order is ready to ship. If you would like to explore alternative frames that are available for immediate shipping, please feel free to contact us via email, and we will be happy to assist you. Should you have any further questions or concerns, please do not hesitate to contact us at help@ezcontacts.com, and we will be more than happy to help.
Posted 1 year ago
My package was “returned to sender” with no fault of my own, and the company refuses to replace my order, they are asking me to make a new order (& they’ll honor the price), and will refund my original order once they receive the package. Meanwhile I’m out of contacts.
Helpful Report
Posted 1 year ago
Greetings, We apologize for the inconvenience you've experienced with your order. We understand your frustration and sincerely apologize for the inconvenience. We will look into this matter immediately and ensure that your order is replaced as soon as possible. Additionally, we will expedite the refund process for your original order. Thank you for bringing this to our attention, and we appreciate your understanding. Warm regards, EZContacts Greetings, We would like to express our gratitude for sharing your feedback with us. We deeply regret the inconvenience you encountered with your recent order. We understand the frustration you must feel, particularly given the urgent need for your contact lenses. Regrettably, we are unable to transfer funds to a new order until we receive the original shipment. We value your understanding in this matter. Thank you for alerting us to this issue, and we sincerely appreciate your patience and cooperation.
Posted 1 year ago
I ordered my contacts about a month ago. I still don't have them.
Helpful Report
Posted 1 year ago
Greetings, We appreciate your recent review and would like to express our sincere apologies for the delay in fulfilling your order. We understand the disappointment associated with expecting a timely delivery following a purchase. Providing exceptional service to our valued customers and ensuring the ease of use of our website are top priorities for us. We are actively engaged in improving our internal processes to facilitate more efficient order fulfillment. We are pleased to inform you that your order has been shipped on shipped on August 1st. We greatly appreciate your cooperation and understanding in this matter. We eagerly anticipate the opportunity to enhance your experience with us in the future.
Posted 1 year ago
I paid the most expensive shipping(1 day) and the Fed ex tracking system says is going to take four days.
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the delay in receiving your order. It's important to note that our shipping policies are based on business days, excluding weekends and holidays. Upon reviewing your order, we noticed that it was placed on August 1st, coinciding with the weekend, which resulted in a delay in the shipping process until the next available business day. We deeply regret any inconvenience this may have caused and apologize if this information may not have been clearly communicated on our website. Your understanding is greatly appreciated. Should you have any further questions or concerns, please do not hesitate to contact us at help@ezcontacts.com.
Posted 1 year ago
Very slow still haven't recieved item.. ordered a month ago and paid for expedited shipping
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. It's important to note that while expedited shipping prioritizes delivery speed once your order leaves the warehouse, it does not impact the processing time itself. In your case, you have selected the 2 business day shipping, and your order was shipped with the upgraded shipping method as per your choice. If you need any further assistance or clarification, please feel free to contact us. Thank you for your understanding.
Posted 1 year ago
Horrible experience poor communication and Exceptionally poor customer service .i Will not be using this site again
Helpful Report
Posted 1 year ago
Hello, Thank you for taking the time to leave a review. We sincerely apologize for any inconvenience you may have encountered while placing an order with EZContacts. Our goal at EZContacts is to ensure a smooth and satisfactory experience for all our customers. We regret that we did not meet this standard in your case. Unfortunately, since we do not have specific details about the issues you encountered, we are unable to provide further assistance at this time. Please don't hesitate to contact help@ezcontacts.com to share more information so that we can better address your concerns. We are eager for the opportunity to improve and hope to have the chance to serve you better in the future.
Posted 1 year ago
I ordered Carrerra sunglasses with a prescription lens that was requested to match the tint of the factory lens, but when I received the glasses after a long wait, they were not even close to the style of the factory. Looks like I cannot request a return for them. Given the experience, I would not recommend EZcontacts.
Helpful Report
Posted 1 year ago
Dear valued customer, We would like to express our gratitude for taking the time to provide feedback. We are truly sorry to hear about the issue you encountered with the glasses you received from us. We understand the disappointment this may have caused you and extend our sincere apologies for any inconvenience. It's important to note that when selecting the display lens online, we aim to ensure the closest possible match. However, if you believe the match is not perfect, we offer hassle-free returns for a redo within 30 days of receiving the item. If you have concerns about your prescription lenses, we encourage you to return them to us so we can work towards a more satisfactory solution. Thank you for your understanding, and we look forward to resolving this issue to your satisfaction.
Posted 1 year ago
Placed an order on July 9th, wasn't told that my glasses were "out of stock" until repeatedly calling after two weeks and no update. Once I finally got a call back which took far too long I was told that they wouldn't have them for another week at the earliest and wouldn't know when I would receive them... will never use this company again.
Helpful Report
Posted 1 year ago
Greetings, We appreciate your recent review and would like to express our sincere apologies for the delay in fulfilling your order. We understand the disappointment associated with expecting a timely delivery following a purchase. We deeply regret any inconvenience you may have experienced while navigating our website. Providing exceptional service to our valued customers and ensuring the ease of use of our website are top priorities for us. We are actively engaged in improving our internal processes to facilitate more efficient order fulfillment. We are pleased to inform you that your order has been shipped on July 31st. We greatly appreciate your cooperation and understanding in this matter. We eagerly anticipate the opportunity to enhance your experience with us in the future.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,688 reviews