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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Takes too long to ship. I have to switch. Charging to ship and taking this long to ship is not normal in these times.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the delay in shipping your order. We understand the importance of good service and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers. For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Posted 1 year ago
I received a very generous rebate on the purchase of my frame.
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Posted 1 year ago
A week later and glasses still haven’t shipped
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Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We understand you're frustrated about the delay with your order and apologize for any inconvenience this has caused. We've reviewed your order details and see that your item currently has an estimated availability time of 4-6 weeks as stated on our website. While we know this may not be ideal, we are still within that expected timeframe. We'll be sure to send you a notification once your order is ready to ship. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at help@ezcontacts.com and we'll be glad to assist you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
There Awesome!!!!!!
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Posted 1 year ago
Easy ordering process!
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Posted 1 year ago
the website it's easy to use and to order.
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Posted 1 year ago
Very fast and helpful
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Posted 1 year ago
DO NOT ORDER!they will charge you without sending your order.
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We take all customer reviews seriously, and we're concerned about the inaccurate information in your recent review. Our records indicate that you placed an order with us yesterday, June 3rd, but requested a cancellation shortly afterward. We were able to process the cancellation promptly and no charges were made to your account. It's important to us that our customers have a positive experience. If there was any issue that led you to believe you wouldn't receive your order, we'd appreciate the opportunity to understand and address it. We'd be happy to answer any questions you may have or provide clarification on our ordering and cancellation processes. Please feel free to reach out to us at help@ezcontacts.com so we can discuss this further. We look forward to resolving this for you shortly.
Posted 1 year ago
Thank you for always having the best prices for designer eye candy. Thanks to EZContacts I can always sport the latest fashion trends in eyewear.
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Posted 1 year ago
I was shocked at how quickly I received my glasses, what an amazing positive experience. The glasses came looking exactly like the photo. My prescription was correct, mind you mine is a very simple Rx with a minor distance correction so a multi-layered lens might take longer. I would definitely use them again.
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Posted 1 year ago
Pilar N in customer service was great! A+
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Posted 1 year ago
Shady company with little-to-no customer communication.
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Posted 1 year ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 year ago
Amazing prices and deals, and my contacts that I receive never disappoint!
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Posted 1 year ago
The ordering was pretty straightforward but I paid for expedited shipping and the contacts I ordered are arriving after the normal shipping window. I wouldn't pay the extra for slow shipping if I was you.
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Posted 1 year ago
Thank you for your feedback on your recent order and choosing expedited shipping. We understand your frustration that the contacts haven't arrived yet, especially after selecting expedited delivery. It's important to clarify that expedited shipping prioritizes the speed of your order once it leaves our warehouse. While it significantly reduces delivery time, it doesn't affect the internal processing of your order. Standard processing times still apply before the package is handed off to the courier for expedited delivery. We apologize if this wasn't entirely clear during checkout. It certainly sounds like we can communicate this information to our customers in a clearer manner. You can be assured that we are working on updating our website to reflect this policy promptly and accurately. We do our absolute best to provide transparency at all levels of your purchase and we apologize that we were not as clear with you as we should’ve been. Thank you for bringing this issue to our attention. Wishing you a wonderful day ahead!
Posted 1 year ago
I found it easy to use but, I fixed my address and not seeing the correct one
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Posted 1 year ago
I ordered sunglasses and paid 29 dollars for overnight delivery and order still says processing. I ordered glasses to take on vacation with me and am afraid they will not even be delivered before I leave. I sent an email yesterday morning and still have not received any response.
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Posted 1 year ago
Hi there, Thank you for your review. We deeply apologize for the frustration caused by both order and contact issues. One of our customer service representatives will be in touch with you shortly to address your concerns and ensure a satisfactory outcome. Please don't hesitate to contact us if you have further questions or concerns.
Posted 1 year ago
I'm extremely disappointed with you company. I ordered these pair last week WITH expedited shipping and I never received them on the scheduled date. I specifically placed the order because it stated I WOULD RECIVE IT BY SATURDAY 06/01/24. I canceled all plans just because I didn't want the sunglass sitting outside and it never came. I feel like your company uses that as a tactic to have the customer spend more money. I will not be using your company again and I will make sure to leave a detailed review with my disappointment. To make matters worse, the tracking now says it will arrive on Tuesday 06/06 Order #4026929
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the disappointment with the delivery of your sunglasses and the miscommunication regarding the expedited shipping timeline. We understand that seeing an expected arrival date but not receiving the item can be frustrating, especially after making adjustments to your plans. Our website states that orders placed after 2:00 pm ship out the following business day. Since your order was placed on Thursday, May 30th at 5:05 pm, it shipped out on Friday, May 31st. We also clearly state that shipping is calculated in business days, excluding weekends. With your chosen 2-business day expedited shipping, the delivery is expected today, Tuesday, June 4th. We understand how this might not have been entirely clear, and for that, we take full responsibility. As a gesture of goodwill for the inconvenience, we'd like to offer a courtesy refund of half your expedited shipping cost. We value your business and hope you'll give us another chance. We're constantly working on improving our communication and will ensure the distinction between processing and shipping times is clear on our website to avoid future misunderstandings. In the meantime, you can track your order using the provided tracking number for confirmation of today's delivery. If you have any further questions or concerns, please don't hesitate to contact us directly at help@ezcontacts.com.
Posted 1 year ago
The whole process was quick and easy! I'll definitely be a return customer!
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Posted 1 year ago
I ordered a pair of Costa CABALLITO Glass sunglasses. They were 3 weeks late shipping, then I received the wrong product in the mail.
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Posted 1 year ago
Hi there, Thank you for your feedback. We are so sorry to hear about the issues you experienced with your order, and that it arrived three weeks late and then contained the wrong product. We understand your frustration and apologize for the inconvenience this caused. We're happy to inform you that a customer service agent has already been in touch to resolve the issue. They should have confirmed the correct sunglasses are being shipped to you and explained the exchange process. If you haven't heard from our customer service team yet, or if there's anything further we can assist you with, please don't hesitate to reach out to us directly at help@ezcontacts.com We value your business and hope to regain your trust with this resolution.
Posted 1 year ago
Ordered over the holiday weekend. Order was not processed and shipped until Wednesday. Ok, there was a holiday, no problem. Tracking said arrival on Saturday. That would have been fine. They use DHL. Turns out Saturday delivery was to the USPS regional faciliity, 200 miles away from me. I will not have my lenses until at least 10 days after ordering. This is unacceptable in moderrn times. I have ordered lenses from several other vendors, and they usually are in my eyes 3-4 days later. It's a small package. They could have put some stamps on it and cut out the middleman. DHL just wasted 3 days of my time.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the confusion and frustration you experienced with the delay in your order. We understand the importance of good service and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers. For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews