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EZContacts Reviews

4.0 Rating 22,723 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Customer service wait was impossible. Left number for callback. Rang two times before I could get to it and they had hung up. Leaves me with very disappointed feeling about customer service. I'm trying to check on an order I need quickly and can't find out details!
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com. We'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
Posted 2 years ago
I placed my order on May 11, it did not ship until June 4th. Who knows how long it’s going to take for me to get it. The customer service is horrible. I called one time and was on hold for over and hour, another time I called and did the call back and never received a call back. I will never order from this company again.
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com. We'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
Posted 2 years ago
EZ Contacts selection and ordering process was fine. I would give that four stars. I'm unhappy with the processing of my order, which is the reason for the two star rating. My order took two weeks to ship out because the items were not in stock. This is understandable and not the issue. The issue I have is that nothing was communicated. I receive two or more promotional emails per day (way too much!) but not a single correspondence related to why my order hadn't shipped or when to expect it. After ten days of "order processing", I had to reach out via chat to get a meaningful update. Better communication related to order status would be appreciated.
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 2 years ago
It was simple and easy process to order my contacts
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Posted 2 years ago
Took 2 weeks to figure out what strength the blue MJ readers were. Nobody seemed to know but I guess they are 2.5?
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Posted 2 years ago
I ordered some sunglasses, after my order I was told that they were on backorder for 2 1/2 months. This information was not available on the site when I place the order. I had to inquire when I saw my order taking a long time to ship, that was when they told me it was on backorder. Super disappointing.
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
I love how simple it is to shop with EZContacts, and the prices are great!
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Posted 2 years ago
I am still waiting on my order to be shipped....I was supposed to receive my sunglasses early last week.
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 2 years ago
Very fast and good
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Posted 2 years ago
Takes too long to ship. I have to switch. Charging to ship and taking this long to ship is not normal in these times.
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We sincerely apologize for the delay in shipping your order. We understand the importance of good service and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers. For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Posted 2 years ago
I received a very generous rebate on the purchase of my frame.
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Posted 2 years ago
A week later and glasses still haven’t shipped
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We understand you're frustrated about the delay with your order and apologize for any inconvenience this has caused. We've reviewed your order details and see that your item currently has an estimated availability time of 4-6 weeks as stated on our website. While we know this may not be ideal, we are still within that expected timeframe. We'll be sure to send you a notification once your order is ready to ship. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at help@ezcontacts.com and we'll be glad to assist you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 2 years ago
There Awesome!!!!!!
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Posted 2 years ago
Easy ordering process!
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Posted 2 years ago
the website it's easy to use and to order.
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Posted 2 years ago
Very fast and helpful
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Posted 2 years ago
DO NOT ORDER!they will charge you without sending your order.
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We take all customer reviews seriously, and we're concerned about the inaccurate information in your recent review. Our records indicate that you placed an order with us yesterday, June 3rd, but requested a cancellation shortly afterward. We were able to process the cancellation promptly and no charges were made to your account. It's important to us that our customers have a positive experience. If there was any issue that led you to believe you wouldn't receive your order, we'd appreciate the opportunity to understand and address it. We'd be happy to answer any questions you may have or provide clarification on our ordering and cancellation processes. Please feel free to reach out to us at help@ezcontacts.com so we can discuss this further. We look forward to resolving this for you shortly.
Posted 2 years ago
Thank you for always having the best prices for designer eye candy. Thanks to EZContacts I can always sport the latest fashion trends in eyewear.
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Posted 2 years ago
I was shocked at how quickly I received my glasses, what an amazing positive experience. The glasses came looking exactly like the photo. My prescription was correct, mind you mine is a very simple Rx with a minor distance correction so a multi-layered lens might take longer. I would definitely use them again.
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Posted 2 years ago
Pilar N in customer service was great! A+
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Posted 2 years ago
EZContacts is rated 4.0 based on 22,723 reviews