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EZContacts Reviews

4.0 Rating 22,720 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

It was simple and easy process to order my contacts
Helpful Report
Posted 2 years ago
Took 2 weeks to figure out what strength the blue MJ readers were. Nobody seemed to know but I guess they are 2.5?
Helpful Report
Posted 2 years ago
I ordered some sunglasses, after my order I was told that they were on backorder for 2 1/2 months. This information was not available on the site when I place the order. I had to inquire when I saw my order taking a long time to ship, that was when they told me it was on backorder. Super disappointing.
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
I love how simple it is to shop with EZContacts, and the prices are great!
Helpful Report
Posted 2 years ago
I am still waiting on my order to be shipped....I was supposed to receive my sunglasses early last week.
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 2 years ago
Very fast and good
Helpful Report
Posted 2 years ago
Takes too long to ship. I have to switch. Charging to ship and taking this long to ship is not normal in these times.
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We sincerely apologize for the delay in shipping your order. We understand the importance of good service and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers. For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Posted 2 years ago
I received a very generous rebate on the purchase of my frame.
Helpful Report
Posted 2 years ago
A week later and glasses still haven’t shipped
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We understand you're frustrated about the delay with your order and apologize for any inconvenience this has caused. We've reviewed your order details and see that your item currently has an estimated availability time of 4-6 weeks as stated on our website. While we know this may not be ideal, we are still within that expected timeframe. We'll be sure to send you a notification once your order is ready to ship. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at help@ezcontacts.com and we'll be glad to assist you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 2 years ago
There Awesome!!!!!!
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Posted 2 years ago
Easy ordering process!
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Posted 2 years ago
the website it's easy to use and to order.
Helpful Report
Posted 2 years ago
Very fast and helpful
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Posted 2 years ago
DO NOT ORDER!they will charge you without sending your order.
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We take all customer reviews seriously, and we're concerned about the inaccurate information in your recent review. Our records indicate that you placed an order with us yesterday, June 3rd, but requested a cancellation shortly afterward. We were able to process the cancellation promptly and no charges were made to your account. It's important to us that our customers have a positive experience. If there was any issue that led you to believe you wouldn't receive your order, we'd appreciate the opportunity to understand and address it. We'd be happy to answer any questions you may have or provide clarification on our ordering and cancellation processes. Please feel free to reach out to us at help@ezcontacts.com so we can discuss this further. We look forward to resolving this for you shortly.
Posted 2 years ago
Thank you for always having the best prices for designer eye candy. Thanks to EZContacts I can always sport the latest fashion trends in eyewear.
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Posted 2 years ago
I was shocked at how quickly I received my glasses, what an amazing positive experience. The glasses came looking exactly like the photo. My prescription was correct, mind you mine is a very simple Rx with a minor distance correction so a multi-layered lens might take longer. I would definitely use them again.
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Posted 2 years ago
Pilar N in customer service was great! A+
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Posted 2 years ago
Shady company with little-to-no customer communication.
Helpful Report
Posted 2 years ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 2 years ago
Amazing prices and deals, and my contacts that I receive never disappoint!
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Posted 2 years ago
The ordering was pretty straightforward but I paid for expedited shipping and the contacts I ordered are arriving after the normal shipping window. I wouldn't pay the extra for slow shipping if I was you.
Helpful Report
Posted 2 years ago
Thank you for your feedback on your recent order and choosing expedited shipping. We understand your frustration that the contacts haven't arrived yet, especially after selecting expedited delivery. It's important to clarify that expedited shipping prioritizes the speed of your order once it leaves our warehouse. While it significantly reduces delivery time, it doesn't affect the internal processing of your order. Standard processing times still apply before the package is handed off to the courier for expedited delivery. We apologize if this wasn't entirely clear during checkout. It certainly sounds like we can communicate this information to our customers in a clearer manner. You can be assured that we are working on updating our website to reflect this policy promptly and accurately. We do our absolute best to provide transparency at all levels of your purchase and we apologize that we were not as clear with you as we should’ve been. Thank you for bringing this issue to our attention. Wishing you a wonderful day ahead!
Posted 2 years ago
EZContacts is rated 4.0 based on 22,720 reviews