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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Lousy customer service. Ordered wrong lenses, tried to cancel within minutes of ordering, zero response. Still trying to reach them. Run, don't walk, away.
Helpful Report
Posted 1 year ago
I haven’t received glasses yet. It has been two weeks. Don’t know why is it taking so long.
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Posted 1 year ago
Still waiting
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Posted 1 year ago
It has been several weeks and I have still not received my glasses. I have received zero communication about them. I gave you guys almost $400 and I’m feel like I’m in the dark here.
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Posted 1 year ago
Have been buying my designer sunglasses here, very satisfied with all my purchases. Thank you ezcontacts❤️
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Posted 1 year ago
Author didn't leave any comments.
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Posted 1 year ago
Contacts take way too long to arrive
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Posted 1 year ago
Dannie was great!
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Posted 1 year ago
Placed my order 10/25 got an 10/30 saying there was a delay, 8 days later after the delay email I received another email stating that my order was shipped. So it told 12 days before my order even shipped. Still waiting for my prescription eyeglasses to be delivered. Hopefully I will have them in the next 2-3 days. I did email EZ on 11/05 asking to cancel my order because I at that point I would have been better off going to lens crafters down the road from my home but of course I never received a response, just a shipping notification the next day ( amazing right). Would have been nice if they would have fedex/overnight my order as a good juster.
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Posted 1 year ago
My order was promised to ship 3-5 business days. I was notified of a delay which I understand. After the new ETA, I had to reach out multiple times to find new tracking. Absolutely no response. Very disappointed in their customer service and lack of communication. They sure kept sending me sale ads per email. You think someone in the medical world wouldn’t ghost their clients/patients. I thought wrong.
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Posted 1 year ago
so easy to order from, so reasonably priced - hope to get them soon!
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Posted 1 year ago
Maybe I'm just too hard on EZContacts but this was a somewhat subpar. They sold me an item they didn't have in stock, they shipped the item a week late because they were closed for religious holiday... It's almost a month later and I just got the other pair shipped. If anything this is a testament to EZContacts marketing department as I thought they were a larger more customer focused organization. Now I have to pay for returns, and wait for $500 to reverse on the card. Meh.
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Posted 1 year ago
The price is good as is customer service. Shipping took longer than expected.
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Posted 1 year ago
Been waiting on my order for 4 weeks... Called twice and no one answered. Emailed and no one responded. I received this review before anybody responded so I'm writing my frustrations on this form. Hopefully someone will respond after seeing this review.
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Posted 1 year ago
Don’t buy here. No communication after multiple attempts to contact customer service. I eventually had to dispute the charge with my credit card company. I assume after they were told that I had disputed the charge. They made sure to quickly ship the item even though I had requested several times that they cancel the order due to lack of communication. This has gone on for the past two weeks and they never bothered to reach out. Don’t risk your money here!
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Posted 1 year ago
I ordered sunglasses October 18, and still they are being processed? Supposely they are being shipped in the US. Hopefully I can cancel my order soon.
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Posted 1 year ago
I+placed+an+order+for+a+pair+of+Costa+sunglasses+on+October+14.++They+have+not+even+shipped+as+of+November+5.++Absolutely+requesting+a+refund.++Do+not+recommend+this+company.
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Posted 1 year ago
Was charged and product still has not shipped- almost a month
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Posted 1 year ago
Great sunglasses look the same as the ones from Macys
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Posted 1 year ago
I have used ez contacts for years now. I have been pleased since the first time I did business with them. Here is why, they really are easy. I thought everything about the process would be difficult but it was Hella ez and the price that I pay for the contacts is easy to swallow. This is the only place besides my actual eye doctor that I will get co tacts from, period. Delivery is just like promised and I've never had any kind of problem so I wouldn't know about the customer service cuz I've never hadnto deal with any problems. I'm really stoked about EZ c9ntacts and would recommend it to ANYONE who would listen, straight up.
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews