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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I ordered a refill on contacts on 10/20. I checked on order 10/24/2024. After not seeing them ship, I called on 10/24/2024, only to find your office was closed until 10/28/2024. I ordered from another vendor that day and received them on 10/25/2024, paying $20 for expedited shipping. The order was still $20 cheaper. I then emailed you referencing my order, and advised I wanted the order cancelled. I just got a shiiping notification on 11/4/2024. Poor delivery time, poor customer focus for closing for 2 business days, and poor execution for not cancelling order.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review, and we’re truly sorry for the delays and confusion surrounding your order. We understand how important timely delivery is, and we regret that our recent closure and failure to process your cancellation led to a negative experience. We’re taking your feedback seriously and working to improve our communication and fulfillment processes. If you require any further assistance please email us at help@ezcontacts.com. We appreciate your understanding and patience as we work to improve our service.
Posted 1 year ago
So far it’s been super easy and they even helped me when I push the wrong strength in contacts. They fixed it quick and easy. When I get the order I will review again.
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Posted 1 year ago
very satisfied with a lot of selections.
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Posted 1 year ago
I am disappointed with the communication from EZContacts. I realize that the company was closed for the Jewish holiday, but only because I called to see an approximate date that I would be receiving my order. When I called they said that they were not in stock and would be a few more weeks. I only found all this out because i made the phone call. I just feel that when you are spending this much money and there are other options, they could send an email to update customers on their order.
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We’re so sorry for the inconvenience this delay has caused. We completely understand how frustrating this must have been for you, especially when you were relying on a timely delivery. While we did have a scheduled closure and communicated this through emails and website updates, we understand that this doesn’t make up for the delay in your order. We truly appreciate your patience and understanding, and we’re committed to improving our shipping process to avoid these issues in the future. If you have any further questions or concerns, please feel free to reach out to us at help@ezcontacts.com. We value your business and are here to assist you in any way we can. Wishing you all the best, and we hope to serve you better in the future.
Posted 1 year ago
It shouldn’t take 3 weeks to receive it.
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Posted 1 year ago
Fantastic pricw
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Posted 1 year ago
There was an extreme delay due to a holiday with no staff, and we were not advised prior to placing the order.
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Posted 1 year ago
Hi there, Thank you for your feedback. We sincerely apologize for the delay with your recent order. We had a scheduled closure and communicated this to all our customers through emails and notifications on our website. We appreciate your understanding and support, and we’re committed to improving our shipping times going forward. If you have any further questions or concerns, please feel free to reach out to us at help@ezcontacts.com. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Always so EASY and Fast!!! User friendly site with amazing customer support:)
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Posted 1 year ago
Second time buying and love the quality and effort
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Posted 1 year ago
I placed two orders for contacts on Thursday, October 31, 2024. Ordering the contacts was easy, and I had no problems. I’m a little disappointed, however, in the shipping process. The first order was placed around 10:30 AM. As of Monday (November 4), at 9:30 AM, I still have not received confirmation that my first order has shipped. The second order was placed about six hours later (around 4:40 PM). I received a notice on Monday (November 4) at 8:19 AM that the second order was shipped. While I’m happy that the second order has finally shipped, I can’t help but wonder, “How was the second order shipped before the first order?” When I placed both orders, there was a prompt each time that said I would receive the contacts within 3-5 business days. I took that to mean I should receive both orders sometime between Wednesday (November 6) and Friday (November 8). I made the assumption the period of time (3-5 business days) was due to the parcel carrier, not EZContacts. I was a little surprised to see that it takes EZContacts so long to ship the orders.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review, and we appreciate your feedback. We’re glad to hear ordering was easy, but we apologize for the confusion with the shipping process. We understand your frustration with the timing of the orders, especially with the second one shipping before the first. While we strive to process orders as quickly as possible, sometimes there can be delays in the shipping process. We’re sorry for any confusion regarding the 3-5 business day window, which applies once the order has shipped, not at the time of purchase. We’ll work to ensure a more consistent shipping experience in the future. If you have any further concerns, please reach out to us at help@ezcontacts.com. We appreciate your patience!
Posted 1 year ago
I ordered on Oct 19 2024and still have not received my order it is now Nov 4 2024 getting worried is this site legit?
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Posted 1 year ago
Hi there, Thank you for reaching out to us and providing feedback. We'd like to assure you that all our products - eyeglasses, sunglasses, contact lenses, and eyecare - are 100% authentic and are purchased directly from the manufacturer (or their authorized distributors) that produces these products for brand-name eyewear and eyecare companies, and your glasses will include all the accessories (e.g. branded case and cloth, warranty cards, certificate of authenticity, etc.) provided by the manufacturer to ensure their authenticity. You should have received an email with a tracking link to monitor your order’s progress. If you’re unable to find it or need any help, feel free to contact us directly at help@ezcontacts.com, and we’ll be happy to assist. We appreciate your patience, and your order should arrive soon. Thank you for choosing us!
Posted 1 year ago
EZ Contacts had favorable pricing on my contact lenses, however, my experience with customer service was horrible. I ordered my contact lenses more than two weeks ago and I still don’t have them. There was no communication from EZ Contacts regarding the delay and shipping my refill prescription order. When I called customer service, I would be on hold for a very long time and never able to speak with a live person. Their callback feature did not work on occasions. I also emailed and received no response. I may not use EZ Contacts in the future.
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Posted 1 year ago
Hi there, Thank you for your feedback. We sincerely apologize for the frustration you’ve experienced. We understand how important timely communication is, and we're sorry our customer service did not meet your expectations. We’ve looked into your order, and one of our reps has already contacted you to resolve the issue. We apologize for the delays and any difficulty reaching us. We’re working to improve our response times to better serve you in the future. We value your business and appreciate your patience. If you have any further concerns, please don’t hesitate to reach out.
Posted 1 year ago
Fast delivery m and great prices. They matched the prices at my doctors office (without having to wait for a rebate) and I got my contacts in 3 days (faster than my doctors office)
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Posted 1 year ago
Don't pay extra for express delivery paid for 3 day delivery its been 8 days and still no contacts but got a text saying congratulations my contacts are on the way could be the delivery service I don't know but not happy at all
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I ordered contacts on October 16. I emailed on October 28 because they still had not shipped. I got a response the next days saying they were shipping. It is now November 2 and still no contacts. I’ll never order from here again.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Received my contacts and they are extremely blurry I cannot see out of them.
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Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced with your contact lenses. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 year ago
The company was closed for a holiday when I ordered my glasses but once they reopened I received them very quickly. They are just what I ordered and the prescription is perfect. Excellent product and service. Will definitely use them again for future purchases. The price was excellent too
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Posted 1 year ago
It took 2 two weeks for my item to be delivered and there was no communication in between order confirmation and shipping the item. However when I got the item, it is well packaged and has nice case and cleaning spray but no cleaning cloth. For the price and the quality of the item, I’m giving ezcontacts 5 star otherwise I already gave them 1 star in a previous review because of the above complaints.
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Posted 1 year ago
It took over 3 weeks to receive the contacts I ordered. Disappointed and dissatisfied with this
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Posted 1 year ago
Hi there, Thank you for sharing your feedback with us. We're so sorry to hear about the delay in receiving your order. We understand how important it is for our customers to receive their products promptly, and we apologize for any inconvenience this has caused. We are currently reviewing our shipping processes to ensure this doesn’t happen in the future. If there’s anything we can do to make this right or if you have any questions, please don’t hesitate to reach out to our customer service team at help@ezcontacts.com. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Posted 1 year ago
So easy to navigate the site and always fast shipping!
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews