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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Bad communication
Helpful Report
Posted 1 year ago
It took 19 days from the time I ordered the contacts until the day they were delivered. I received no status texts until the day the contacts were shipped. During the 19 days I called the Order Dept. and the Check on your Order Dept, but no representative was available to answer the phone. I finally left a voice mail and call back number and Etty called me back. She was pleasant. Sincerely, Al Morettin
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Posted 1 year ago
comfortable contacts
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Posted 1 year ago
Horrible service! Ordered my prescription glasses 4 months ago and still waiting for it. Never buy at this website again! I don’t recommend
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Posted 1 year ago
Horrible ordered 10/15
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I did my order 13 August and until today 04 November I still waiting to receive my prescription glasses. Every time I send an email asking the status of my order and tracking number they tell me to wait 2 weeks… and it’s been like that for months… so frustrating!! First and last time I buy at this website!! The price is more cheap than other places but don’t worth the stress. I don’t recommend !
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Posted 1 year ago
Very pleased with ordering my contacts on this website. There are no hidden fees and prices are less than other online sites. Shipping arrives within 7-10 days and packaged well. Have ordered for 3 years and prices have remained very reasonable without significant increases. Highly recommend if you want an easy website to navigate and fair prices.
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Posted 1 year ago
Don't buy of this selling never got my glasses
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Posted 1 year ago
Hi there, Thank you for your review. We’re so sorry to hear you haven’t received your glasses yet. We want to assure you that your order is in transit and on its way to you. You should have received an email with a tracking link that will allow you to track your package directly. If you didn’t receive that email or need further assistance, please feel free to reach out to us at help@ezcontacts.com.
Posted 1 year ago
I placed an order Thursday morning hoping to get it by the following Thursday before noon as I am traveling and I need contact lenses. I paid for expedited shipping but the order is still not shipped yet (it’s in pre shipment). Clearly, I will not be getting my order in time for my trip and I would have loved more transparency with timing before I wasted money on expedited shipping.
Helpful Report
Posted 1 year ago
Hi there, Thank you for sharing your feedback. We sincerely apologize for the delay in processing your order and for not meeting your expectations with expedited shipping. We’re looking into your order and will do everything we can to ship it as soon as possible. If you’re not able to get it on time, please get in touch with our customer support team, and we’ll work on a solution. We appreciate your patience and understanding!
Posted 1 year ago
I reached out to cancel my order, I never heard back on this and 1-2 days later my order shipped. I also never uploaded a prescription either because I received a message that this needed to be verified before the order was sent out. Now I have to wait for the order that I asked to cancel with plenty of time before it shipped to come in, so I can send it back, and be refunded. I’m not happy with the service.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We’re truly sorry for the frustration and inconvenience for this issue. After reviewing your situation, it looks like the issue has been addressed, as one of our representatives reached out with the return instructions following your cancellation request. We completely understand that the timing wasn’t ideal, and we sincerely apologize for any added stress this may have caused. If there’s anything more we can do to assist with the return or refund process, please don’t hesitate to reach out to us at help@ezcontacts.com. We’re here to help and genuinely appreciate your patience as we work to make things right.
Posted 1 year ago
Ordered glasses a month ago, 10/05. They haven’t been delivered. Got a notice they were being delivered. FedEx says only a label was created.
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order and understand your frustration with this, especially after waiting for a month. It looks like there was a delay in the shipment, but we want to assure you that your glasses are now in transit. According to the latest tracking updates, the package is expected to arrive by November 6th. We apologize for any confusion caused by the label creation notice from FedEx, and we appreciate your patience as we work to get your order to you. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re here to help!
Posted 1 year ago
This is the best company to deal with. Everyone is so personal and professional
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Posted 1 year ago
I ordered a refill on contacts on 10/20. I checked on order 10/24/2024. After not seeing them ship, I called on 10/24/2024, only to find your office was closed until 10/28/2024. I ordered from another vendor that day and received them on 10/25/2024, paying $20 for expedited shipping. The order was still $20 cheaper. I then emailed you referencing my order, and advised I wanted the order cancelled. I just got a shiiping notification on 11/4/2024. Poor delivery time, poor customer focus for closing for 2 business days, and poor execution for not cancelling order.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review, and we’re truly sorry for the delays and confusion surrounding your order. We understand how important timely delivery is, and we regret that our recent closure and failure to process your cancellation led to a negative experience. We’re taking your feedback seriously and working to improve our communication and fulfillment processes. If you require any further assistance please email us at help@ezcontacts.com. We appreciate your understanding and patience as we work to improve our service.
Posted 1 year ago
So far it’s been super easy and they even helped me when I push the wrong strength in contacts. They fixed it quick and easy. When I get the order I will review again.
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Posted 1 year ago
very satisfied with a lot of selections.
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Posted 1 year ago
I am disappointed with the communication from EZContacts. I realize that the company was closed for the Jewish holiday, but only because I called to see an approximate date that I would be receiving my order. When I called they said that they were not in stock and would be a few more weeks. I only found all this out because i made the phone call. I just feel that when you are spending this much money and there are other options, they could send an email to update customers on their order.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We’re so sorry for the inconvenience this delay has caused. We completely understand how frustrating this must have been for you, especially when you were relying on a timely delivery. While we did have a scheduled closure and communicated this through emails and website updates, we understand that this doesn’t make up for the delay in your order. We truly appreciate your patience and understanding, and we’re committed to improving our shipping process to avoid these issues in the future. If you have any further questions or concerns, please feel free to reach out to us at help@ezcontacts.com. We value your business and are here to assist you in any way we can. Wishing you all the best, and we hope to serve you better in the future.
Posted 1 year ago
It shouldn’t take 3 weeks to receive it.
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Posted 1 year ago
Fantastic pricw
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Posted 1 year ago
There was an extreme delay due to a holiday with no staff, and we were not advised prior to placing the order.
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Posted 1 year ago
Hi there, Thank you for your feedback. We sincerely apologize for the delay with your recent order. We had a scheduled closure and communicated this to all our customers through emails and notifications on our website. We appreciate your understanding and support, and we’re committed to improving our shipping times going forward. If you have any further questions or concerns, please feel free to reach out to us at help@ezcontacts.com. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Always so EASY and Fast!!! User friendly site with amazing customer support:)
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews