Login
Start Free Trial Are you a business? Click Here

EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I called and ordered my contacts on the phone. Great friendly service on the phone, quick and simple, at a decent price. I am very satisfied..
Helpful Report
Posted 1 year ago
Not sure I would order glasses online ever again. The fit is off and they slide down. Card was charged way before they shipped.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We’re sorry to hear that the glasses didn’t fit as expected and that you had concerns about the timing of the charge. Our goal is to ensure that our customers are satisfied with their purchases, and we understand how important the right fit is. Please keep in mind that we have a 30-day return/exchange period, so if you’d like to return or exchange your glasses, we’d be happy to assist you with that process. If you have any further questions or need help, please feel free to reach out to us at help@ezcontacts.co. We appreciate your understanding and hope to provide a better experience in the future.
Posted 1 year ago
Delayed shipping of contact lenses. Disappointing service.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We're so sorry to hear about the shipping delay you experienced with your contact lenses. We strive to provide timely service, and it’s disappointing to learn we fell short in your case. We’re actively working to improve our shipping processes to prevent this from happening again. If there’s anything we can do to assist you further or address your concerns, please reach out to our customer service team. We appreciate your understanding and hope to regain your trust in the future.
Posted 1 year ago
I ordered 4 boxes of contacts on October 18th. I JUST received them today, November 2nd. I called them, well, tried to call them 5 times about why my order wasn't shipped, and never once got through on the phone (At different times, on different days, even different weeks). I also emailed them, and never received a response. They were closed for at least a week for vacation (but never posted that they would be closed on their website). I eventually got through on the computer chat function Monday. They said they had to custom order my contact lenses (which seems like baloney) and they didn't have them yet (after weeks of waiting already). They didn't tell me that my lenses were custom order and would take significantly longer when I ordered, either. If it had taken a normal amount of time to get my order, I would have had plenty of contacts left, instead of stressing out about running out of them. There were so many chances to communicate that would have made the experience better. That they failed on every opportunity to communicate is why I gave them such a low rating. I also asked for the chat transcripts, and they never sent those to me either. This was my first time ordering from them and I'm very disappointed and frustrated. I will say one major positive is they didn't charge the obscene handling fees most other online contact lens companies charge. The chat representative was pleasant as well.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delays and the lack of communication regarding your order. We had a scheduled closure and communicated this to all our customers through emails and notifications on our website, which is why your order was delayed. We understand how important it is to receive your contacts on time and are sorry for any stress this situation caused. Your comments about communication are noted, and we are actively working to improve this aspect of our service. We appreciate your understanding regarding our handling fees, and we’re glad to hear that you had a positive interaction with our chat representative. If you have any further questions or need assistance, please feel free to reach out directly. Thank you for giving us the opportunity to address your concerns.
Posted 1 year ago
Simply and easy to order.
Helpful Report
Posted 1 year ago
Did not receive
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
Well, it took a while to arrive, but it was worth the wait, the frame is perfect, it fits the face very well.Thanks.
Helpful Report
Posted 1 year ago
The best price I could find for these sunglasses! Order shipped next day and arrived to me within days. Thank you!
Helpful Report
Posted 1 year ago
Lousy customer service and delivery service (stealing $ from customers & not delivering)
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We appreciate your feedback and are very sorry to hear about your experience. We take issues like this seriously and want to look into what happened with your order. Please reach out to us at help@ezcontacts.com so we can address your concerns and work towards a resolution. Your satisfaction is our priority, and we thank you for your understanding.
Posted 1 year ago
I order a parir of glasses on 10/21/24 with a shopping method of 3-5 business days. It’s been 2 keeks of that (10 business days) and i haven’t even received the shipping tracking number. 5 days after my order they sent me an email asking for my prescription (to make sure I ordered correctly) … i mean all very unprofessional
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Outstanding
Helpful Report
Posted 1 year ago
Product as described! Delivered as described! Couldn’t be happier with the Costa King Tide 8 sunglasses. These are 100% real! I’ve seen posts online about this site being fake or as having bad customer service. I have no reason to believe either of things! Thanks!
Helpful Report
Posted 1 year ago
I have purchased several designer sunglasses from this co. Thru the years and they have always been reliable & have been & are authentic designer sunglasses. They have always been delivered in time. When there has been a window of 4-6 weeks they have always stayed in touch with me thru emails. If the product seemed to possibly not be on time they sent me emails weeks in advance asking me if I would preferred another choice. I said, no I prefer to wait & product that I originally purchased came in on time anyways. My experience with this co.is that they are legitimate & have integrity.These days it is hard to find. So shop & enjoy your purchase.
Helpful Report
Posted 1 year ago
Never even received my glasses. It remained in processing. Still waiting on my money back.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We apologize for the frustration you've experienced with your order. We want to assure you that your glasses are currently in transit. If you have any questions about your order, please reach out to us at help@ezcontacts.com. We appreciate your patience and are here to help!
Posted 1 year ago
The glasses are fine. We paid extra for expedited shipping because we needed glasses for a trip. But that certainly did not work.
Helpful Report
Posted 1 year ago
I’ve ordered multiple times and received my order quickly… however this year it’s taken over 2.5 weeks and I still don’t have my contacts. VERY Frustrating considering I even paid more for the same exact thing I’ve ordered for years. I’ve been loyal for 5 years and will be looking elsewhere next time…
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Still waiting for them
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Was very impressed. I was able to get my contacts within 48 hours.
Helpful Report
Posted 1 year ago
You can't beat their price but....... I ordered contacts back on October 18 and as of Nov 1 they still haven't shipped and my order status says "Order Processing". What takes almost two weeks to process an order???
Helpful Report
Posted 1 year ago
Muy buenos lentes
Helpful Report
Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews