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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Terrible - haven’t even received glasses yet and ordered weeks ago. Finally shipped today.
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Posted 1 year ago
Customer service is great and prices are the best.
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Posted 1 year ago
Processing was very slow, once shipped it was fast.
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Posted 1 year ago
Very helpful sales lady.
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Posted 1 year ago
Lackadaisical.
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Posted 1 year ago
TERRIBLE CUSTOMER SERVICE. A week after ordering, contacted vendor for status but got no response. After waiting another 2 weeks, with no response, disputed the charge with my credit card. Contacts have now been shipped. Will not be using EZ Contacts in the future.
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Posted 1 year ago
Very quick response and resolved the issue I was having
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Posted 1 year ago
Overall the process was easy. I saw a $117 online price but for some reason couldn’t get it applied to my order. I paid $149 a box.
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Posted 1 year ago
I do not advise purchasing from EZ Contacts. I opted for expedited shipping with a promised delivery of 3-5 business days, but I am now on day 7 without receiving my contacts. When I contacted customer service to request a refund for the expedited shipping fee, they declined, stating that the order is still en route.
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Posted 1 year ago
I gave one star. If I could, I would give zero stars. I don’t think I want to purchase from you again. I ordered online on 10/15 (Tue) under free shipping. Your website states that orders will ship via USPS Standard (5-7 days), so 10/24 should be the latest arrival date. On 10/16, you sent me a tracking email, but it doesn’t work. I cannot track anything, I Emailed you on 10/18 about the estimated arrival date because I cannot track my order. There was no response. I Emailed again on 10/28 about this. Again, there was no response. I kept calling your office and no one ever answered. The website tracking never updated since I ordered on 10/15. Finally, I got a response via email on 10/28 from Hindy on the Customer Service Team. See below: I sincerely apologize for this delay. Your contacts have been successfully ordered from our manufacturer and we expect to receive them within the next few days. As soon as we receive them, we will ship your order to you and email the tracking information. On 10/28, I still could not track the order. I did not receive the order until 11/6, which is nearly 2 weeks late. This way of doing business is not acceptable.
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Posted 1 year ago
I pay for fast shipping….no for slow
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Posted 1 year ago
I’ve been ordering contacts from here for years never have had to wait so long for shipping to happen
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Posted 1 year ago
Was disappointed I couldn't even get a small credit for ripped and missing contacts after placing several $300 orders multiple times a year. Even $10 would have been something. Disappointed in your customer service.
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Posted 1 year ago
The entire order process is quick and easy, shipping is really fast too!
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Posted 1 year ago
Estoy muy satisfecha por eso ya llevo varios años comprando mi lentes en EZContacts buenos presio calidad y servicio rapido hago una compra y ya en una semana o menos llega mi pedido muchas gracias
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Posted 1 year ago
Very easy to order. Looking forward to getting the glasses and wearing them!
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Posted 1 year ago
I bought frames with you guys over a month ago. I still have not received them. Pathetic…
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Posted 1 year ago
I placed an order Oct 15 and twenty two days later, still waiting . First they went on Sukkot holiday. That should have been posted across their website so people understood they were not processing orders for about 2 wks. Once they returned, it took a few days to process, then went to DHL and sit for 3 days now DHL has handed it off to the USPS. I have the worst postal service and almost never get any packages or important mail. Though it shows up on my Informed Delivery it rarely makes it to me. I won't use EZ again.
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Posted 1 year ago
The best deal I found and the whole buying process was quick and easy. I received timely notification as to where my purchase was located.
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Posted 1 year ago
No update on status of my glasses and it’s been over a weeek. Would have gone to lenscrafter Costco or an another online vendor if I had any idea the response time would be so slow. Lesson learned
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews