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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Never received my order it's been almost a month since order was placed. I sent them a message a week ago and the haven't replied back.
Helpful Report
Posted 1 year ago
Greetings, We acknowledge receipt of your recent feedback regarding a delay in the delivery of your order. We regret any inconvenience this has caused and we appreciate you bringing this matter to our attention. After conducting a thorough investigation, we have confirmed that there was indeed a delay with the processing of your order. However, we have taken the necessary steps to rectify the situation and the order was dispatched on July 26th. We anticipate that it will be delivered to you in the near future. We sincerely apologize for the inconvenience caused and want to assure you that we are taking your feedback into serious consideration as we work to prevent similar occurrences in the future. Thank you for your understanding and patience in this matter.
Posted 1 year ago
It was very easy to order my contacts
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Posted 1 year ago
Good experience
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Posted 1 year ago
Great selection of sunglasses some of which are not available in stores or online. Very reasonable prices with discounts. I ordered the Prada PR 26ZSF in Sage/Honey Tortoise. I would definitely recommend EZContacts.
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Posted 1 year ago
Will never deal with you again. What a joke
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Posted 1 year ago
Dear Customer, Thank you for taking the time to provide feedback. We express our sincere apologies for any inconvenience you may have encountered while placing an order with EZContacts. Our primary goal at EZContacts is to ensure a smooth and satisfactory experience for all our valued customers. Regrettably, it appears that we did not meet this objective in your situation. As your feedback did not include specific details regarding the aspects of your experience that were unsatisfactory, we are currently unable to provide further assistance. We kindly encourage you to communicate any additional information to help@ezcontacts.com so that we may better understand your concerns and assist you accordingly. We genuinely appreciate your feedback and look forward to the opportunity to enhance our service in order to better meet your expectations in the future.
Posted 1 year ago
Easy to order, good prices!
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Posted 1 year ago
took them one full month to ship out my order
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Posted 1 year ago
Hello, We appreciate you reaching out to us. We are sorry to hear that your order faced a delay. We understand the frustration this may have caused and we are grateful that you have informed us about it. Upon investigation, we determined that there was indeed a delay with your order. However, it was dispatched on July 14thh and is anticipated to be delivered to you shortly. We apologize for any inconvenience this may have caused. Your feedback will be taken into consideration as we strive to avoid similar issues in the future.
Posted 1 year ago
Thank you, great experience, I am happy!
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Posted 1 year ago
I love how cheap and how many options they have ... But there turn around time is HORRIBLE!!! IF you need them quick don't order from them!!!
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on July 24th, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 year ago
14 days. Still no delivery. Paid $30 extra for overnight delivery. 2 weeks. Nothing. Gave them over $300.
Helpful Report
Posted 1 year ago
Hello, Thank you for your feedback. We apologize for the delay in your order. We understand the frustration it may have caused and appreciate you bringing this matter to our attention. Your order required customization in our lab. Your frames did not pass the first inspection in our lab and were therefore sent back for a redo. This delayed shipping. While expedited shipping prioritizes delivery speed once your order leaves the warehouse, it doesn't impact the processing time itself. Your order was shipped out on July 24th and is currently en route to you. We anticipate that it will reach you shortly. We regret any inconvenience this delay has caused. Your feedback is valuable to us, and we will definitely take it into account as we work to avoid similar issues in the future. Thank you for your understanding.
Posted 1 year ago
I have not received my order yet. is almost 1 month. Cafoline Keller
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We understand that you are waiting for your product, but we want to ensure your expectations are met regarding its delivery timeframe. As indicated on our website, this particular item carries a 4-6 week processing time. We sincerely apologize if you missed this information while browsing our site. If the estimated arrival doesn't suit your needs, we'd be delighted to offer alternative options for you that can ship sooner. Please email us at help@ezcontacts.com and we'll be glad to assist you.
Posted 1 year ago
The Fastest response customer service team in the industry. Great job!
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Posted 1 year ago
Ordered sunglasses may 24th. I did get one email saying my order was delayed two weeks after it was placed. Since then they will not respond to emails or voicemails. Never received product. Looking like I was scammed.
Helpful Report
Posted 1 year ago
Hello, We appreciate you getting in touch with us. We sincerely apologize for the delay in your order. We understand that this can be frustrating and we want to thank you for bringing this to our attention. Upon careful investigation, we have determined that there was indeed a delay in processing your order. However, we want to assure you that it has been successfully shipped out on July 25th and is currently on its way to you. We expect it to arrive shortly. We deeply regret any inconvenience this delay may have caused you. Thank you for your understanding and patience.
Posted 1 year ago
Great selection and good prices
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Posted 1 year ago
The prices are always changing, I dislike that game. Different discount coupons, etc. I also wish we could choose our own glass cases.
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Posted 1 year ago
Quick and easy way to get contacts delivered to your door
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Posted 1 year ago
Honestly so far it’s taking a while to ship it’s been saying processing for almost a week
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Posted 1 year ago
Greetings, We acknowledge receipt of your feedback and extend our sincere apologies for the delay in fulfilling your order. We understand the inconvenience this may have caused and appreciate you bringing this matter to our attention. Please be informed that your order underwent customization in our laboratory. As outlined on our website, this customization process inevitably leads to a delay in shipment. We've shipped your order on July 25th, and it is currently en route to you. We anticipate that it will reach you in the very near future. We deeply regret any inconvenience this delay may have caused. Your feedback is invaluable to us, and we assure you that we will carefully consider it as we take steps to prevent similar issues from arising in the future. Thank you for your understanding.
Posted 1 year ago
My first time ordering from this company. I placed the order on 07/11 for a special occasion this Friday and at today day still processing. I don't understand why I have the rate email. I guess the external company understood that I should hagve my glasses already :(
Helpful Report
Posted 1 year ago
Hello, Thank you for your feedback. We apologize for the delay in your order. We understand the frustration it may have caused and appreciate you bringing this matter to our attention. Your order required customization in our lab. As stated on our website, lab customization will lead to a delay in shipment. It was dispatched on July 24th and is currently en route to you. We anticipate that it will reach you shortly. We regret any inconvenience this delay has caused. Your feedback is valuable to us, and we will definitely take it into account as we work to avoid similar issues in the future. Thank you for your understanding.
Posted 1 year ago
The customer service I received was 5 stars!!! There was a delay with my order but I was notified of the status of my order as soon as they had information. I would like o recognize Naomi for answering my emails and always being very professional and helpful. I wouid definately order again!!!!
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Posted 1 year ago
Awesome customer service or questions and easy ordering process.
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews