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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I placed an order #4074056 about few weeks ago for a pair of Tiffany sunglasses priced at $229. After a week of waiting, I emailed EZContacts support to inquire about the status of my order. I didn't receive a response, so a few days later, I called 1-800-217-2020. I was informed that the sunglasses were out of stock, so I decided to cancel the order. However, shortly after, I received an email from support: "I see that we have the Tiffany TF3082 Sunglasses available to ship in 3-5 business days." Based on this, I attempted to order the sunglasses again, but the price had increased from $229 to $250. After waiting another week, I received another email stating that the sunglasses were out of stock. It made me very frustrated. You don't know what do you have in stock - serious ?
Helpful Report
Posted 1 year ago
Greetings, We sincerely apologize for the frustration caused by your recent experience with EZContacts. It seems that there has been an error on our part leading to some miscommunication. To address this issue, we have adjusted the price of your new order to match the original one and have initiated a refund for the price difference. Your order was shipped on July 14th, and we anticipate its prompt delivery. We deeply regret any confusion this may have caused and are truly grateful for your continued support of EZContacts. We will do our utmost to ensure a more seamless experience for you in the future. Thank you for your understanding.
Posted 1 year ago
This is what I experienced when I placed an order.. waiting for delivery and God knows when the shipment will arrive!!??????!!!! — Order # 4116819 Shipping in 5 business days!!!!!’ Since July 7th
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the delay with your order and understand your frustration of paying for a product and expecting it to come in a certain time frame. We can assure you this is not the level of service we strive to provide our customers, and we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. Your order was shipped on July 24th and is anticipated to be delivered to you shortly. We apologize for any inconvenience this may have caused. Your feedback will be taken into consideration as we strive to avoid similar issues in the future.
Posted 1 year ago
Not sure what’s taking so long to ship my very easy 1 item order!! Zero communication as to why
Helpful Report
Posted 1 year ago
Hello, We appreciate you reaching out to us. We are sorry to hear that your order faced a delay. We understand the frustration this may have caused and we are grateful that you have informed us about it. Upon investigation, we determined that there was indeed a delay with your order. However, it was dispatched on July 24th and is anticipated to be delivered to you shortly. We apologize for any inconvenience this may have caused. Your feedback will be taken into consideration as we strive to avoid similar issues in the future.
Posted 1 year ago
Gave me a wrong order and wrong prescription, terrible customer service
Helpful Report
Posted 1 year ago
Hello, Thank you for reaching out and sharing your feedback. We deeply regret any dissatisfaction you may have experienced with EZContacts. We have a dedicated team responsible for ensuring that the contact lenses we send to our customers match their prescriptions. Your input is valuable to us, and we want to understand how this error occurred on our part. Please reach out to us at help@ezcontacts.com with more details about your experience. This will enable us to thoroughly investigate the matter and address your concerns effectively.
Posted 1 year ago
Very smooth order on line process . However I wasn’t expecting the $7.95 shipping fee as I saw free shipping advertised as I was ordering. Until I got to checkout and saw that standard FREE shipping for some reason wasn’t offered on my order. I didn’t need quick shipping but had to pay for it. Bait and switch on the free shipping offer!!
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Posted 1 year ago
Good luck
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Posted 1 year ago
Very poor service charge me for faster delivery and send stuff after 10 days
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Posted 1 year ago
Greetings, We appreciate your recent review of your order and delivery schedule. We are pleased to confirm that the order placed on July 16th was dispatched on July 23rd, well within the stipulated processing timeline for this specific item, as indicated on the product page of our website. We recognize that the delivery duration may differ from your initial expectations and extend our sincere apologies for any inconvenience this may have caused. Please be aware that the processing time pertains to the duration taken for order preparation and dispatch and is distinct from the actual delivery period, which varies based on the chosen shipping method. Kindly utilize the tracking number provided in your shipping notification email to monitor the status of your order. Should you have any further queries pertaining to your order, please feel free to contact us at your convenience.
Posted 1 year ago
I never received my product
Helpful Report
Posted 1 year ago
Hello, We appreciate you getting in touch and sharing your feedback. We are sorry to hear that there has been a delay with your order. Your patience and understanding as we resolved this issue are greatly appreciated. We apologize for the longer-than-expected wait but we are glad that your order shipped on July 23rd. Your business is important to us, and we sincerely apologize for any inconvenience caused. If you need further assistance, please feel free to contact us at help@ezcontacts.com.
Posted 1 year ago
Very easy to order
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Posted 1 year ago
Although the prices are good there wasn’t any email acknowledgement of the order yet my credit card was charged. My order history shows “ no orders placed.”
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Posted 1 year ago
Greetings, Thank you for taking the time to provide feedback. We regret any inconvenience you may have experienced with your account. Rest assured, your order has been processed and dispatched. Separately, we have shared the tracking and order details for your reference. Our technical team has been alerted and is actively working to address the issue. We appreciate your valuable input and are committed to expeditiously resolving all outstanding matters.
Posted 1 year ago
Still haven’t received the glasses I ordered for Father’s Day. At first I was told that the glasses would be two weeks late now Im not getting any response at all from customer service. Summer will be over by the time I receive this product, if I ever receive it. I wish I had ordered from a different supplier.
Helpful Report
Posted 1 year ago
Greetings, We are sorry to hear about your experience. Please accept our sincerest apologies for the delay and lack of response from our customer service. This is not the level of service we strive to provide. We understand your frustration and are working to rectify the situation as soon as possible. If there's anything else we can do to make this right, please don't hesitate to let us know. We look forward to the opportunity to serve you better in the future.
Posted 1 year ago
Easy ordering and good pricing!
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Posted 1 year ago
Fast shipping and great service
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Posted 1 year ago
Never received an email with my order number, so it's impossible to track.
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Posted 1 year ago
Greetings, Thank you for contacting us and providing valuable feedback. We sincerely apologize for any inconvenience you may have experienced in relation to your order confirmation. It appears that a customer service representative has already resent the order confirmation email to you. Please be advised that our emails may occasionally be routed to the spam folder, so we kindly suggest checking there if you have not received it yet. Furthermore, we have also dispatched the tracking information to you in case you require it. Thank you for your understanding.
Posted 1 year ago
very quick and effiecient.
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Posted 1 year ago
Always great efficient service, even notified me of an incorrect mailing address, that was a life saver. 6 years + and I continue to be a happy customer.
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Posted 1 year ago
Did not get what I ordered. I sent in an order for non prescription 0.00 and they sent my old prescription 1.25 and 1.00 in Air Optics. I wanted them for just the color so I could wear glasses.
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
Loved these! EZ has really great products and compatible pricing. Frames arrived exactly as described and shipped,obviously, with care.
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Posted 1 year ago
As long as you're using DHL as your delivery service I will never order from you again.
Helpful Report
Posted 1 year ago
Hello, We are sorry to hear about your negative experience with our choice of delivery service. Your feedback is important to us, and we will definitely take it into consideration when evaluating our shipping options. We apologize for any inconvenience this may have caused and hope to have the opportunity to provide you with a better experience in the future. If you prefer, we can send your order via FedEx. Please reach out to help@ezcontacts.com for assistance in doing so.
Posted 1 year ago
Best products 😍
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews