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EZContacts Reviews

4.0 Rating 22,685 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

It's been two weeks since I placed my order for an "in-stock" pair of glasses but EZContacts only just shipped the glasses. Two weeks??! I could have walked to the warehouse and collected them in person faster.
Helpful Report
Posted 4 months ago
Placed order for prescription glasses over a month ago. Was never told that the glasses I ordered online were no longer available. I called to find out status of order to find this out on my own. Accepted another pair over the phone to be made as replacement for original order. Here we are and still have not received the new pair and no communication. I called a week ago to be told the new pair would be shipped last Thursday. Still nothing
Helpful Report
Posted 4 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 4 months ago
I bought some sunglasses and they didn't fit me well, and to return them now I have to pay a shipping cost of $11.95
Helpful Report
Posted 4 months ago
Thank you for reaching out and sharing your experience with us. We're sorry to hear that the sunglasses didn’t fit as expected. We understand that return shipping costs can be frustrating, and we truly appreciate your feedback. If there's anything we can do to assist you further or help with the return process, please don't hesitate to let us know. Your satisfaction is important to us, and we'd love to ensure a smoother experience moving forward.
Posted 4 months ago
This company is a scam. They say they have branded merchandise (RayBan), but it's fake. They should be shut down! Stay away.
Helpful Report
Posted 4 months ago
No response, shipping not on time
Helpful Report
Posted 4 months ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 4 months ago
You told me my order was canceled because I had an invalid persciption. But it wasn't invalid because I just got it. So since the order was canceled I went and got my cantacts from Costco. Now you say the order is on the way and are charging me for them. Now I don't want the because I don't need yours. But you are charging me for them and that really make me unhappy!!!
Helpful Report
Posted 4 months ago
We sincerely apologize for the confusion regarding your order and the prescription issue. We understand how frustrating this must be for you. Since you no longer need the contacts, we’ve sent you a free return label via email so you can easily return the order. If you have any questions or need further assistance, please don’t hesitate to reach out. We truly appreciate your understanding and are here to help.
Posted 4 months ago
Disorganized online company. Do not order through EZCONTACTS
Helpful Report
Posted 4 months ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 4 months ago
Shipping takes too long, text delivery updates feature does not work, the sunglasses are fake and the worst quality ever! Will never buy again from ez contacts!
Helpful Report
Posted 4 months ago
Thank you for your feedback. We would like to assure you that all products sold by EZ Contacts are 100% authentic and sourced directly from authorized suppliers. We take pride in the quality of the items we offer and strive to ensure customer satisfaction. Regarding the shipping and text delivery updates, we apologize for any inconvenience you experienced. If you have any concerns or issues with your order, please don't hesitate to email us directly, and we will work to resolve the matter promptly.
Posted 4 months ago
Don’t buy here. Their shipping takes forever. It’s likely coming from China. We don’t even know if these are legitimate contacts.
Helpful Report
Posted 4 months ago
Thank you for your feedback. We would like to assure you that all of our products are 100% authentic and sourced directly from authorized suppliers. We understand the frustration that can come with shipping delays, and we apologize if your order took longer than expected. If you have any concerns about the authenticity of your products or any other issues, please don't hesitate to reach out to us directly via email. We're here to help and ensure your satisfaction.
Posted 4 months ago
only 1 contact lens box shipped instead of both although I paid for 2-day shipping
Helpful Report
Posted 4 months ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 4 months ago
They scammed me. I ordered back in 2024 and still haven’t received my glasses. Stay away from these people!
Helpful Report
Posted 4 months ago
Longest processing time ever and poor communication
Helpful Report
Posted 4 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 4 months ago
Terrible! Ordered contacts 2/26 and still haven't received them. This was my first order from EZContacts and will be the last.
Helpful Report
Posted 4 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 4 months ago
shipping is taking longer than expectd
Helpful Report
Posted 4 months ago
Would not order from them again. Over a month since I placed my order & product has not yet shipped. Customer service was not helpful.
Helpful Report
Posted 4 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 4 months ago
I’ve ordered from EZcontacts before and they were great and efficient with processing the order. This ordering experience was very much the opposite. It took 7 (business) days to ship the contacts, plus an additional 4 days for them to be delivered.
Helpful Report
Posted 4 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 4 months ago
I ordered on 3/4 and was given a tracking number with the order confirmation. Then I waited. After one week and three messages asking about my order, I was told they now have my order in stock. Nine days after ordering I finally got a message saying it shipped. The new tracking info says it’s coming via DHLe, which usually means it’s coming from outside the US and will probably take another week before I see it. Communication on this order has been horrible. This is the WORST service I’ve ever had from EZContacts. Time to change where I buy contacts.
Helpful Report
Posted 4 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 4 months ago
This has been horrible experience it should not take this long to get glasses.
Helpful Report
Posted 4 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 4 months ago
Terrible company. Sent me glasses that I cannot see through. If they noticed that the prescription was wrong or missing, they should have contacted me. With the upgrades (on useless glasses) I paid over $300. Now I have to go through the hassle of filling out forms to return them and I HAVE TO PAY UPS $11.95. This may be a fledging company, but right now, the stink,
Helpful Report
Posted 4 months ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 4 months ago
Not a lot of communication. They do not honor their shipping policy. Used DHL to ship, the worse. Driver said he couldn’t get in a gated apt complex. How do they normally get in? Do not buy from these idiots.
Helpful Report
Posted 4 months ago
EZContacts is rated 4.0 based on 22,685 reviews