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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Pricing varied depending if I went directly to the website or if I search for my contacts on Google and then was directed to the website. $29 vs $43.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review and bringing this to our attention. We strive to offer competitive pricing across all platforms, but sometimes variations can occur based on promotions or specific search paths. We appreciate your feedback, as it helps us improve our pricing transparency. If you have any questions about pricing or need assistance in any way, please don’t hesitate to reach out to our customer service team. We’re here to help!
Posted 1 year ago
I am trying to refill an existing contact prescription. Why isn’t a photo of the contact Len box with prescription displayed be acceptable for an order
Helpful Report
Posted 1 year ago
Hi there, Thank you for your question. We understand that refilling a contact prescription should be as convenient as possible. However, for safety and accuracy, the Federal Trade Commission require a formal prescription rather than a photo of the contact lens box. This ensures that we’re providing the correct lenses tailored to your needs. If you have any further questions or need assistance with your order, please feel free to reach out. We’re here to help!
Posted 1 year ago
I was impressed with the pricing! The only part that I was disappointed with was I couldn't figure out where to apply my 10% coupon so I missed out on that discount!
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Posted 1 year ago
Good experience so far, wish when ordering I had the option to upload the prescription instead of waiting for a email
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Posted 1 year ago
I am very impressed with EZContacts. They were 1/2 the price of the place I usually buy contacts from. It was very quick and I will order from them again.
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Posted 1 year ago
Nice prompt service
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Posted 1 year ago
Great value and great customer service! Couldn’t believe it but I got a pair of Oakleys with transition lenses and am pretty surprised by how everything worked out. I had a couple concerns with my order but customer service was able to resolve it with a good attitude. Will be doing business here again.
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Posted 1 year ago
Horrible online ordering experience. As part of the prescription uploading process, there is an option to view the upload, so I did so to make sure the pic of my script was legible. But there is not an obvious way to exit the view and return to the ordering process. It kept sending me back to the beginning without confiming my order had been placed. So I went through the process multiple times by accident. I ended up with 3 separate orders of the same thing, was charged for shipping on 2 of the 3, because after the first attempt I decided to pay for faster delivery. Upon discovering I had been charged 3 times a mere 5 hours after ordering, I immediately went back to try and cancel the extra orders. The website has no option for this. Only a contact/email option. It was almost midnight at that point. I sent emails on 2 of the order numbers, but the response the next day was that they had already shipped, and I would be able to return when I received them. However, when I went to start the return process I was informed that I would not only lose the $9.95 I had spent TWICE to ship the 2 extra orders, since these idiots sent all 3 boxes as SEPARATE boxes, but I was also expected to pay an ADDITIONAL $9.95 to ship them back. Lesson learned. Discount contacts means a company with poor customer service that does not care about fostering loyalty or repeat business. I'll go back to using my previous supplier.
Helpful Report
Posted 1 year ago
Hi there, Thank you for sharing your feedback with us. We’re truly sorry to hear about the challenges you faced during the ordering process. We understand how frustrating it can be to navigate our site and end up with multiple orders. To make this right, we will refund the shipping charges for the extra orders. We appreciate your patience and want to ensure you feel valued as a customer. If you have any further concerns or need assistance, please don’t hesitate to reach out. We hope you’ll give us another chance in the future.
Posted 1 year ago
Was provided a 10% discount but there was nowhere to enter the code provided. Disappointed about that.
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Posted 1 year ago
Found EZContacts after spending 30 minutes trying to order on Lens.com. While checking out at Lens.com, I discovered their "secret" fees. I cancelled my order with Lens.com and will be a customer of EZContacts from now on!
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Posted 1 year ago
Good Good
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Posted 1 year ago
I was disappointed in how long it took to get the contacts. If said I would be notified if the shipment was delayed but I was not notified. I had to contact customer service myself. I was told that my order was waiting on one box of the four I ordered. I requested that the 3 boxes br sent without the 4th, but they were still shipped after the 4 th box was received. I don't feel the customer service was others friendly.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We sincerely apologize for the delays you experienced with your order and for the lack of communication regarding the shipment. We understand how important it is to be kept informed, and we’re sorry we didn’t meet your expectations in this regard. We also regret that your request to ship the available boxes separately was not fulfilled. Your experience does not reflect the standard of service we strive to provide. We appreciate your feedback as it helps us improve. If there’s anything further we can do to assist you, please don’t hesitate to reach out. We value your business and hope to regain your trust in the future.
Posted 1 year ago
I ordered two months worth of dailies, having tried it for the past 3 days, it often falls out of my eyes and I have to push it back into my eyeballs. This is an odd case because I've previously bought in store contacts at my local eye doctors and from the same brand, and they worked perfectly. So I don't know if this online store is just selling fakes... now I have 57 days left of these contacts.
Helpful Report
Posted 1 year ago
Hi there, Thank you for sharing your experience with us. We’re sorry to hear that you’re having issues with the contacts you ordered. It’s certainly concerning that they aren’t performing as expected, especially since you’ve had success with the same brand before. We would like to look into this further for you. Please reach out to us via email at help@ezcontacts.com with your order details, and we’ll do our best to assist you. Your satisfaction is important to us, and we want to help resolve this situation. Thank you for your understanding, and we hope to hear from you soon.
Posted 1 year ago
My review is not great. I have yet to receive my two pairs of sunglasses. It has been over two weeks and still no shipment date. The funds have been withdrawn and yet still no product. Bad customer service
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Very reliable
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Posted 1 year ago
Great pricing and fast delivery
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Posted 1 year ago
takes forever
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that these frames have a 4-6 week processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 1 year ago
Best price I could find for my contacts! Seriously a blessing as they get more and more expensive every year. Super easy to order and the free shipping was fast!
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Posted 1 year ago
Ordered 2 boxes of Dailies Total 1. Great price and great customer service. Also received them sooner than I expected.
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Posted 1 year ago
Reliable. Present. Friendly. Great price. I will be back.
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews