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EZContacts Reviews

4.0 Rating 22,720 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

My order never arrived
Helpful Report
Posted 1 year ago
Good pricing, not an easy way to upload prescription
Helpful Report
Posted 1 year ago
Disappointing… On the website it states “ Contact Lenses Orders placed before 2:00pm EST will be processed that same business day. In stock contact lens orders ship out within 1 - 2 business days.” Order placed Wed. 4/15. Confirmation of shipping email Tues. 4/22 (4 days later) through DHL but when the tracking number is clicked it says label created, which does not mean it has actually shipped. The only exception stated would be for back orders that would be notified by email & I wasn’t. Plus I was forced to pay 3-5 day shipping so it would need to arrive tomorrow to fulfill that. I wish companies would just be honest with order, processing, & delivery expectations.
Helpful Report
Posted 1 year ago
Thank you for your feedback. We’re so sorry for the confusion and frustration you’ve experienced. We strive to ensure that our shipping timelines are clear, and we understand how disappointing it is when expectations aren’t met. Your order was placed on April 15, and as it was just before our scheduled Passover closure, there was a delay in processing. We did notify customers in advance through email, text, and a banner on our website about the closure, but we realize this didn’t align with the information you received. The tracking status you’re seeing indicates that the shipping label was created, and the order is on its way. Please be assured that it is now in transit, and you should receive it soon. We deeply apologize for the delay and the inconvenience caused, especially with the expedited shipping. Your experience is important to us, and we are reviewing our communications to prevent similar issues in the future. If you need any further assistance, we’re happy to help.
Posted 1 year ago
Easy to do business with and quick service
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Posted 1 year ago
Very very DISAPPOINTED!! I called to have my shipping changed and it never was!! After customer service confirmed me that my shipping was changed. Now I paid for glasses that I won’t get because customer service didn’t change my shipping like I requested! Never again will I do business here again!!!
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Posted 1 year ago
Ordered sunglasses. Been 5 days. Got note saying source is not performing.....still waiting.
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Posted 1 year ago
I'll write a review as soon as I receive what I ordered!
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Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We're glad to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Price is great, but delivery is not. I purchased an item expecting it to be delivered in 3-5 days. A week after it wasn’t even shipped. I sent two messages with no response, then I used the chat to contact them and by coincidence right after the chat the item was shipped. Expect to have it in a week.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Took 10 days to ship my order when it is supposed to be delivered in 5-7 business days.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Takes too long for shipment
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
Good prices, slooow delivery.
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Posted 1 year ago
I ordered contacts over a week ago with no updates for shipping. When I call the customer service number, it has an outdated message that says it’s closed for a holiday weekend.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I had some confusion on my part with my prescription on my first order. EZ was most diligent in checking with my doctor and assuring I received correct prescription for my contacts. They have my highest recommendation and thanks!
Helpful Report
Posted 1 year ago
Completed and paid for an order. After a couple of weekdays, I noticed that my order was not being filled and shipped. I called the customer service # to ask why. There was a recording that it was closed for the holiday (Thursday before Easter). So I followed up with an email asking when the order would be filled. I received an auto response saying it would be closed for almost 2 weeks. That is something that should be big, bold, and bright on a company's website, not a little link at the top that just says holiday. So I sent a 2nd email canceling my order as that was the only way I could find. Then today I get an email stating my order has been shipped. What kind of backwards company is this? I got my order from 1-800 contacts the NEXT day after I ordered.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We understand your frustration and apologize for any confusion. Leading up to the Passover holiday, we sent out multiple emails and text messages informing customers to place orders by April 11 in order to have them shipped before our closure. Your order was placed on April 15, during our scheduled closure, which is why it shipped on April 21 when we resumed operations. While we did include a holiday notice on our website, we appreciate your point and will take your suggestion into consideration to make these types of alerts more prominent in the future. We know delays can be disappointing and truly value your patience.
Posted 1 year ago
great service
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Posted 1 year ago
I needed to speak with customer service about an order, but when I called the 800 number, all I got was a recording saying they were too busy to take calls and I should use the website. This is not acceptable. I have grave doubts about the legitimacy of this company.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Quick service. Easy to use. Great pricing.
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Posted 1 year ago
Advertised and paid for 3-5 day shipping and item just shipped over a week later. Very disappointing
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Terrible service! Ordered over 3 weeks ago. No reponse on my order despite 3 attempts to contact them. Now they can't be bothered to answer their phone.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Business was closed for a week and did not open the customer service phone lines as stated on their voice message. I called the direct line and 1800 number twice after 9am EST. My order was shipped which I did not want and I sent an email asking that my order my canceled. It’s ridiculous to not have the option to cancel online when the company themselves does not take calls during their stated business hours (reopening 4/21 at 9am) I should not have to go through the hassle of returning an item that’s been shipped because the company didn’t turn off the away voice message to allow calls through to customer service
Helpful Report
Posted 1 year ago
Hi there, Thank you for sharing your experience. We understand how frustrating it was to reach our phone lines and find them unavailable when you needed to cancel. Although the order has already left our facility, we can still help. If you would like to return the package, please email us at help@ezcontacts.com and we will send you a prepaid return label so you will not incur any return‑shipping cost. We are reviewing our phone system settings and online‑cancellation options to ensure this does not happen again. Thank you for bringing the issue to our attention, and please let us know how we can assist further.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,720 reviews