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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Terrible service! Ordered over 3 weeks ago. No reponse on my order despite 3 attempts to contact them. Now they can't be bothered to answer their phone.
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
Business was closed for a week and did not open the customer service phone lines as stated on their voice message. I called the direct line and 1800 number twice after 9am EST. My order was shipped which I did not want and I sent an email asking that my order my canceled. It’s ridiculous to not have the option to cancel online when the company themselves does not take calls during their stated business hours (reopening 4/21 at 9am) I should not have to go through the hassle of returning an item that’s been shipped because the company didn’t turn off the away voice message to allow calls through to customer service
Helpful Report
Posted 7 months ago
Hi there, Thank you for sharing your experience. We understand how frustrating it was to reach our phone lines and find them unavailable when you needed to cancel. Although the order has already left our facility, we can still help. If you would like to return the package, please email us at help@ezcontacts.com and we will send you a prepaid return label so you will not incur any return‑shipping cost. We are reviewing our phone system settings and online‑cancellation options to ensure this does not happen again. Thank you for bringing the issue to our attention, and please let us know how we can assist further.
Posted 7 months ago
I would like to ask for a shipping fee refund from EZContacts given I paid extra for 3-day shipping but will only be receiving my contacts 8 days after placing my order. This is unacceptable and warrants a reimbursement for the shipping fee, if EZContacts could please process this ASAP.
Helpful Report
Posted 7 months ago
Thank you for reaching out. One of our representatives has already processed your request and issued a full refund of the expedited‑shipping fee as a courtesy. You should see the credit reflected on your card statement shortly, depending on your bank’s processing time. If there’s anything else we can help with, please let us know. We appreciate your patience and the opportunity to make this right.
Posted 7 months ago
Has taken 2 has been 2 weeks, order hasn’t shipped. Have contacted customer service multiple times and can never get through to anyone. Have sent messages and requested calls back and that never happens. Will never purchase from here again. I may cancel if I ever get a call back or may return my order if it ever ships.
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
Decent prices for contact lenses, but slow to ship. Paid $10 for shipping and had to wait 9 days before the order was actually shipped out.
Helpful Report
Posted 7 months ago
Hi there, Thank you for your review. We’re truly sorry the shipping delay caused you inconvenience. We understand how important timely delivery is, especially for contact lenses, and regret that your order didn’t arrive sooner. Because our fulfillment center was closed for Passover, we sent several advance notices via email and website banners asking customers who needed their order quickly to place their orders by April 11. Your order was placed on April 12, just after that cutoff, so it entered our processing queue once we reopened. The $9.95 shipping fee is for the shipping time, not the processing time. We know this explanation does not erase the delay, and we sincerely appreciate your patience. If there is anything we can do to help, please do not hesitate to reach out to us.
Posted 7 months ago
Terrible customer service. Did not process the 10 % discount on order. Worst most disconnected organisation I.have dealt with in a while.
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 7 months ago
Please cancel my order,I requested the cancellation several times,you didn't comply with my request ,and you shipped it
Helpful Report
Posted 7 months ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
I paid 9.95 for express shipping to be done in 5 days my order was not even processed until the 6th I want my money back for shipping
Helpful Report
Posted 7 months ago
Hi there, Thank you for your review. We apologize for the frustration this delay has caused. As noted in several emails, text messages, and a banner on our website, our fulfillment center was closed for Passover, and we could not process orders until we reopened on April 22. Your order was placed on April 15, which is why it was processed after our scheduled closure. The 9.95 express shipping fee you selected covers 3‑5 day delivery once the order ships, but it does not account for the holiday closure. We understand this delay was inconvenient, and we appreciate your understanding of the situation. If there’s anything else we can do to assist, please don’t hesitate to reach out. Thank you for your patience and for bringing this to our attention.
Posted 7 months ago
Second time ordering from here and paying for expedited shipping, and not receiving my order within the time frame I paid for. A week after packing my order there has been zero progress. None. Apparently the company closes for major holidays? But they don’t post this information so it is misleading to consumers. I would have ordered elsewhere had I known I would not get my lenses within the time frame I needed them by. Prices are good but next time I will pay more elsewhere because it’s worth the reassurance I will get my contacts when I need them. Being able to see is important!
Helpful Report
Posted 7 months ago
Hi there, Thank you for your review. We are so sorry your order did not arrive within the expedited window you expected. We understand how important it is to receive contact lenses on time, and we regret the inconvenience this delay caused. Our fulfillment center was closed for Passover, and we announced the closure in advance through emails, text messages, and a banner on our website. Because your order was placed during that closure, processing could only begin once we reopened, which affected the overall delivery timeline. The expedited fee covers three‑to‑five‑day carrier delivery after an order leaves our facility, but it cannot shorten a scheduled holiday closure. We appreciate your feedback and will continue working to improve our communication so that delivery expectations are clear. If you have any additional questions or need further assistance, please contact us and we'll be glad to assist you. Thank you for bringing this to our attention.
Posted 7 months ago
Terrible! Waiting one week to ship something they said was in stock. Tried to reach customer care. They ignore my chats and didnt return messages. Terrible experience now I'll be on vacation with no contacts. Thanks ezcontacts %#@!/÷&*
Helpful Report
Posted 7 months ago
We’re very sorry to hear about your disappointing experience, and we truly understand your frustration. Your order was placed on April 14, just after our cutoff for orders before our scheduled Passover closure. We sent multiple notices in advance about the closure, and we resumed processing orders as soon as we reopened. We apologize for the delay in shipping and the lack of response you received during that time. This is certainly not the experience we strive to provide. We understand how important it is to have your contacts on time, especially when you have travel plans. Please reach out to us directly with your order number, and we’ll do everything we can to assist you. We appreciate your patience and are working to improve our communication and support.
Posted 7 months ago
They asked me for a review 6 days after I have made the purchase. The crazy thing is, they still haven't showed that they have shipped yet. Maybe if you ship fairly quick and ask for a review after I recieved the order, it would be different. At this pace, who knows when they will ship and if I will even get the order. Just disappointing.
Helpful Report
Posted 7 months ago
Thank you for your feedback, and we’re sorry for the frustration caused. As noted on our website, this item has a 7-10 business day processing time. We’re happy to confirm that your order was shipped within this time frame, and we apologize for any confusion. Regarding the review request, these are automatically sent based on our system’s timeline, and we understand how receiving a review request before the item has shipped can feel premature. We appreciate your patience and are committed to ensuring your order arrives as expected. If you have any concerns or need further assistance, please don’t hesitate to reach out.
Posted 7 months ago
Placed order two weeks ago and cant get a status on order. Have received multiple marketing emails everyday for the past 15 days -- but no order delivery status.
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Posted 7 months ago
EzContacts has saved me so much money on contacts. Have ordered from them for years, good quality & It's the only place I'll continue to purchase from.
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Posted 7 months ago
Easy to buy sunglasses at a greatly reduced price. Works for me!
Helpful Report
Posted 7 months ago
Item delivered as promised and exactly what I expeced order to be. Thank you.
Helpful Report
Posted 8 months ago
I have ordered from EZContacts for years, I really enjoy the service and the cheap rates of any other contact suppliers.
Helpful Report
Posted 8 months ago
Dynamite deal and quick processing for my contact order. Thanks!
Helpful Report
Posted 8 months ago
Cheapest prices that I found. My contacts arrived when I was told they would. Paying extra for standard delivery of 3 business days was not good. All other sites I saw did not charge for shipping unless it was express for next day.
Helpful Report
Posted 8 months ago
The sunglasses were easy to order, and they were shipped out quickly. They were packaged well with all accessories included. It was obvious that they came directly from the factory and were NOT knockoffs.
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Posted 8 months ago
You sent me the wrong prescription smh
Helpful Report
Posted 8 months ago
EZContacts is rated 4.0 based on 22,702 reviews