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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I'll write a review as soon as I receive what I ordered!
Helpful Report
Posted 11 months ago
Hi there, Thanks for reaching out to us and providing feedback. We're glad to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
Price is great, but delivery is not. I purchased an item expecting it to be delivered in 3-5 days. A week after it wasn’t even shipped. I sent two messages with no response, then I used the chat to contact them and by coincidence right after the chat the item was shipped. Expect to have it in a week.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
Took 10 days to ship my order when it is supposed to be delivered in 5-7 business days.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
Takes too long for shipment
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 11 months ago
Good prices, slooow delivery.
Helpful Report
Posted 11 months ago
I ordered contacts over a week ago with no updates for shipping. When I call the customer service number, it has an outdated message that says it’s closed for a holiday weekend.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
I had some confusion on my part with my prescription on my first order. EZ was most diligent in checking with my doctor and assuring I received correct prescription for my contacts. They have my highest recommendation and thanks!
Helpful Report
Posted 11 months ago
Completed and paid for an order. After a couple of weekdays, I noticed that my order was not being filled and shipped. I called the customer service # to ask why. There was a recording that it was closed for the holiday (Thursday before Easter). So I followed up with an email asking when the order would be filled. I received an auto response saying it would be closed for almost 2 weeks. That is something that should be big, bold, and bright on a company's website, not a little link at the top that just says holiday. So I sent a 2nd email canceling my order as that was the only way I could find. Then today I get an email stating my order has been shipped. What kind of backwards company is this? I got my order from 1-800 contacts the NEXT day after I ordered.
Helpful Report
Posted 11 months ago
Hi there, Thank you for your feedback. We understand your frustration and apologize for any confusion. Leading up to the Passover holiday, we sent out multiple emails and text messages informing customers to place orders by April 11 in order to have them shipped before our closure. Your order was placed on April 15, during our scheduled closure, which is why it shipped on April 21 when we resumed operations. While we did include a holiday notice on our website, we appreciate your point and will take your suggestion into consideration to make these types of alerts more prominent in the future. We know delays can be disappointing and truly value your patience.
Posted 11 months ago
great service
Helpful Report
Posted 11 months ago
I needed to speak with customer service about an order, but when I called the 800 number, all I got was a recording saying they were too busy to take calls and I should use the website. This is not acceptable. I have grave doubts about the legitimacy of this company.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
Quick service. Easy to use. Great pricing.
Helpful Report
Posted 11 months ago
Advertised and paid for 3-5 day shipping and item just shipped over a week later. Very disappointing
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
Terrible service! Ordered over 3 weeks ago. No reponse on my order despite 3 attempts to contact them. Now they can't be bothered to answer their phone.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
Business was closed for a week and did not open the customer service phone lines as stated on their voice message. I called the direct line and 1800 number twice after 9am EST. My order was shipped which I did not want and I sent an email asking that my order my canceled. It’s ridiculous to not have the option to cancel online when the company themselves does not take calls during their stated business hours (reopening 4/21 at 9am) I should not have to go through the hassle of returning an item that’s been shipped because the company didn’t turn off the away voice message to allow calls through to customer service
Helpful Report
Posted 11 months ago
Hi there, Thank you for sharing your experience. We understand how frustrating it was to reach our phone lines and find them unavailable when you needed to cancel. Although the order has already left our facility, we can still help. If you would like to return the package, please email us at help@ezcontacts.com and we will send you a prepaid return label so you will not incur any return‑shipping cost. We are reviewing our phone system settings and online‑cancellation options to ensure this does not happen again. Thank you for bringing the issue to our attention, and please let us know how we can assist further.
Posted 11 months ago
I would like to ask for a shipping fee refund from EZContacts given I paid extra for 3-day shipping but will only be receiving my contacts 8 days after placing my order. This is unacceptable and warrants a reimbursement for the shipping fee, if EZContacts could please process this ASAP.
Helpful Report
Posted 11 months ago
Thank you for reaching out. One of our representatives has already processed your request and issued a full refund of the expedited‑shipping fee as a courtesy. You should see the credit reflected on your card statement shortly, depending on your bank’s processing time. If there’s anything else we can help with, please let us know. We appreciate your patience and the opportunity to make this right.
Posted 11 months ago
Has taken 2 has been 2 weeks, order hasn’t shipped. Have contacted customer service multiple times and can never get through to anyone. Have sent messages and requested calls back and that never happens. Will never purchase from here again. I may cancel if I ever get a call back or may return my order if it ever ships.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
Decent prices for contact lenses, but slow to ship. Paid $10 for shipping and had to wait 9 days before the order was actually shipped out.
Helpful Report
Posted 11 months ago
Hi there, Thank you for your review. We’re truly sorry the shipping delay caused you inconvenience. We understand how important timely delivery is, especially for contact lenses, and regret that your order didn’t arrive sooner. Because our fulfillment center was closed for Passover, we sent several advance notices via email and website banners asking customers who needed their order quickly to place their orders by April 11. Your order was placed on April 12, just after that cutoff, so it entered our processing queue once we reopened. The $9.95 shipping fee is for the shipping time, not the processing time. We know this explanation does not erase the delay, and we sincerely appreciate your patience. If there is anything we can do to help, please do not hesitate to reach out to us.
Posted 11 months ago
Terrible customer service. Did not process the 10 % discount on order. Worst most disconnected organisation I.have dealt with in a while.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 11 months ago
Please cancel my order,I requested the cancellation several times,you didn't comply with my request ,and you shipped it
Helpful Report
Posted 11 months ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
I paid 9.95 for express shipping to be done in 5 days my order was not even processed until the 6th I want my money back for shipping
Helpful Report
Posted 11 months ago
Hi there, Thank you for your review. We apologize for the frustration this delay has caused. As noted in several emails, text messages, and a banner on our website, our fulfillment center was closed for Passover, and we could not process orders until we reopened on April 22. Your order was placed on April 15, which is why it was processed after our scheduled closure. The 9.95 express shipping fee you selected covers 3‑5 day delivery once the order ships, but it does not account for the holiday closure. We understand this delay was inconvenient, and we appreciate your understanding of the situation. If there’s anything else we can do to assist, please don’t hesitate to reach out. Thank you for your patience and for bringing this to our attention.
Posted 11 months ago
EZContacts is rated 4.0 based on 22,714 reviews