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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Horrible communication and customer service. Delivery commitment was a lie to get the business. I left a negative on BBB and I still haven’t heard back.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 11 months ago
I emailed someone three days ago about my order being very delayed and I followed up again and no one has gotten back to me.
Helpful Report
Posted 11 months ago
Hi there, Thank you for your review. We deeply apologize for the frustration caused by both order and contact issues. One of our customer service representatives will be in touch with you shortly to address your concerns and ensure a satisfactory outcome. Please don't hesitate to contact us if you have further questions or concerns.
Posted 11 months ago
Was not able to deliver sun glasses at stated delivery date.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 11 months ago
While the selection and shipping speed are admirable, my biggest complaint is the irregularity of pricing. I have been a customer for several years, and each time I have had to search the Internet to find a discount code that works. I would think that regular customers would be able to have a discount without searching all over the place. The discounts are not consistent. If a person has to search the Internet every time to find a discount, why not just have the discount available on the website? And why not allow regular customers to have a discount automatically applied?
Helpful Report
Posted 11 months ago
Thank you for your continued support and for sharing your thoughtful feedback. We’re glad to hear you’re happy with our product selection and shipping speed. We understand that searching for discount codes each time can be frustrating, especially for returning customers. Our promotional offers do vary from time to time, but we appreciate your point about making savings more consistent and easier to access. If you ever need assistance locating an offer before placing an order, our team is always here to help. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
I will never buy from this company again. I placed my order over a month ago. Horrible customer service. I hope it was worth shutting down for over 10 days.
Helpful Report
Posted 11 months ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
Placed an order (#4738674) on April 13 for contacts (listed as in stock). However, on April 22, my order status is that my order has still not shipped. The site lists free shipping in 5-7 days. So, 7 business days since placing my order, I'm still waiting for EZcontacts to ship my order. This company is on its way to making it onto my list of "never do business with again companies" and a personal example that I will give in social settings of "failed customer service".
Helpful Report
Posted 11 months ago
Thank you for sharing your feedback. We’re sorry for the frustration caused by the delay. Your order was placed on April 13, just ahead of our scheduled Passover closure. We sent multiple email and text notifications in advance, and there was also a banner on our site noting that orders placed after April 11 would be processed once we reopened. Your order shipped on April 22, which was the first full day our team was back in the office. We understand how important timely shipping is, especially when it comes to contact lenses, and we truly regret any inconvenience this caused. We appreciate your continued patience and the opportunity to respond. If there’s anything else we can help with, please feel free to reach out.
Posted 11 months ago
Order contacts on 4/14 still waiting for them to ship on 4/22. Customer service phone doesn’t work only way to communicate is to chat online.
Helpful Report
Posted 11 months ago
Thank you for your feedback. We’re sorry for the delay and any difficulty reaching us. Your order was placed during our scheduled Passover closure, which was communicated in advance through email, text, and a banner on our website. We resumed processing orders once we reopened, and your order has since shipped. We understand how frustrating it is to experience a delay, especially when communication feels limited. We’re always working to improve both our response times and accessibility, and your feedback helps us do that. If you need anything further, please feel free to reach out to us.
Posted 11 months ago
Price may be good, but the processing/shipping time is absolutely terrible! 14 days just to ship, still haven't received.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
It’s been a week since my order. Has not been fulfilled sent a message, have not received anything back. Their number goes straight to voicemail. You cannot get a human on the phone.
Helpful Report
Posted 11 months ago
Thank you for taking the time to leave a review. Your order was placed during our scheduled Passover closure, which was announced ahead of time through email, text messages, and a banner on our website. We resumed processing orders as soon as we reopened, and your order has since shipped. We’re sorry for the delay and for any trouble reaching us during that time. We understand how important it is to feel supported throughout your order process, and we’re working to improve communication moving forward. If there's anything else we can assist with, please don’t hesitate to reach out.
Posted 11 months ago
I bought a pair of frames that were listed as in stock and it turns out that they weren’t in stock and it’s been a month and I still don’t have my glasses
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
Products are great but using the discount and getting the products presented with challenges and I wasn't able to get the discount .Order was placed and then I had to re-order again
Helpful Report
Posted 11 months ago
Thank you for your feedback. We’re glad to hear you’re happy with the products, but we’re sorry to learn that the discount process was frustrating. That’s certainly not the experience we want for our customers. We understand how important it is for promotions to apply smoothly. Our team is actively working to make the checkout process more user-friendly and consistent, especially when it comes to applying discount codes. If you haven’t already reached out, please feel free to contact us so we can take a closer look at your original order and see what can be done. We appreciate your patience and thank you for choosing us.
Posted 11 months ago
HORRIBLE The Customer Service NEVER answers the phone nor email ! Delayed communication and returns take 2 weeks to get your $$$ Ridiculous!! Will NEVER use again. I canceled by email, have copy of email and they say they didn't see it!!, they shipped them out anyway. Angry
Helpful Report
Posted 11 months ago
Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 11 months ago
I placed an order for contacts on 4/12 and they are still awaiting pick up on 4/22. Don’t order from this company if you need something quick. 3-5 business days was what was promised. And when I reached out several times, no response. I’m done!
Helpful Report
Posted 11 months ago
Thank you for your feedback, and we're very sorry for the delay and the lack of communication you experienced. Your order was placed on April 12, just after our posted cutoff for our Passover closure. We notified customers ahead of time through email, text, and a banner on our site that orders placed after April 11 would be processed once we reopened. Your order was shipped as soon as our team was back. We understand how frustrating this was, especially when quick delivery was expected. We're reviewing how we communicate closures and order timelines to ensure a smoother experience in the future. Please do not hesitate to reach out to us if you have any other questions or need support.
Posted 11 months ago
We have not received our sunglasses. They have not even been sent to UPS/Fed Wx yet according to tracking information. I ordered them 10 days ago. They were meant to go on vacation with us. Very disappointed. I would not have purchased them had I known.
Helpful Report
Posted 11 months ago
My order never arrived
Helpful Report
Posted 11 months ago
Good pricing, not an easy way to upload prescription
Helpful Report
Posted 11 months ago
Disappointing… On the website it states “ Contact Lenses Orders placed before 2:00pm EST will be processed that same business day. In stock contact lens orders ship out within 1 - 2 business days.” Order placed Wed. 4/15. Confirmation of shipping email Tues. 4/22 (4 days later) through DHL but when the tracking number is clicked it says label created, which does not mean it has actually shipped. The only exception stated would be for back orders that would be notified by email & I wasn’t. Plus I was forced to pay 3-5 day shipping so it would need to arrive tomorrow to fulfill that. I wish companies would just be honest with order, processing, & delivery expectations.
Helpful Report
Posted 11 months ago
Thank you for your feedback. We’re so sorry for the confusion and frustration you’ve experienced. We strive to ensure that our shipping timelines are clear, and we understand how disappointing it is when expectations aren’t met. Your order was placed on April 15, and as it was just before our scheduled Passover closure, there was a delay in processing. We did notify customers in advance through email, text, and a banner on our website about the closure, but we realize this didn’t align with the information you received. The tracking status you’re seeing indicates that the shipping label was created, and the order is on its way. Please be assured that it is now in transit, and you should receive it soon. We deeply apologize for the delay and the inconvenience caused, especially with the expedited shipping. Your experience is important to us, and we are reviewing our communications to prevent similar issues in the future. If you need any further assistance, we’re happy to help.
Posted 11 months ago
Easy to do business with and quick service
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Posted 11 months ago
Very very DISAPPOINTED!! I called to have my shipping changed and it never was!! After customer service confirmed me that my shipping was changed. Now I paid for glasses that I won’t get because customer service didn’t change my shipping like I requested! Never again will I do business here again!!!
Helpful Report
Posted 11 months ago
Ordered sunglasses. Been 5 days. Got note saying source is not performing.....still waiting.
Helpful Report
Posted 11 months ago
EZContacts is rated 4.0 based on 22,714 reviews