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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I placed an order for contacts on 4/12 and they are still awaiting pick up on 4/22. Don’t order from this company if you need something quick. 3-5 business days was what was promised. And when I reached out several times, no response. I’m done!
Helpful Report
Posted 7 months ago
Thank you for your feedback, and we're very sorry for the delay and the lack of communication you experienced. Your order was placed on April 12, just after our posted cutoff for our Passover closure. We notified customers ahead of time through email, text, and a banner on our site that orders placed after April 11 would be processed once we reopened. Your order was shipped as soon as our team was back. We understand how frustrating this was, especially when quick delivery was expected. We're reviewing how we communicate closures and order timelines to ensure a smoother experience in the future. Please do not hesitate to reach out to us if you have any other questions or need support.
Posted 7 months ago
We have not received our sunglasses. They have not even been sent to UPS/Fed Wx yet according to tracking information. I ordered them 10 days ago. They were meant to go on vacation with us. Very disappointed. I would not have purchased them had I known.
Helpful Report
Posted 7 months ago
My order never arrived
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Posted 7 months ago
Good pricing, not an easy way to upload prescription
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Posted 7 months ago
Disappointing… On the website it states “ Contact Lenses Orders placed before 2:00pm EST will be processed that same business day. In stock contact lens orders ship out within 1 - 2 business days.” Order placed Wed. 4/15. Confirmation of shipping email Tues. 4/22 (4 days later) through DHL but when the tracking number is clicked it says label created, which does not mean it has actually shipped. The only exception stated would be for back orders that would be notified by email & I wasn’t. Plus I was forced to pay 3-5 day shipping so it would need to arrive tomorrow to fulfill that. I wish companies would just be honest with order, processing, & delivery expectations.
Helpful Report
Posted 7 months ago
Thank you for your feedback. We’re so sorry for the confusion and frustration you’ve experienced. We strive to ensure that our shipping timelines are clear, and we understand how disappointing it is when expectations aren’t met. Your order was placed on April 15, and as it was just before our scheduled Passover closure, there was a delay in processing. We did notify customers in advance through email, text, and a banner on our website about the closure, but we realize this didn’t align with the information you received. The tracking status you’re seeing indicates that the shipping label was created, and the order is on its way. Please be assured that it is now in transit, and you should receive it soon. We deeply apologize for the delay and the inconvenience caused, especially with the expedited shipping. Your experience is important to us, and we are reviewing our communications to prevent similar issues in the future. If you need any further assistance, we’re happy to help.
Posted 7 months ago
Easy to do business with and quick service
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Posted 7 months ago
Very very DISAPPOINTED!! I called to have my shipping changed and it never was!! After customer service confirmed me that my shipping was changed. Now I paid for glasses that I won’t get because customer service didn’t change my shipping like I requested! Never again will I do business here again!!!
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Posted 7 months ago
Ordered sunglasses. Been 5 days. Got note saying source is not performing.....still waiting.
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Posted 7 months ago
I'll write a review as soon as I receive what I ordered!
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Posted 7 months ago
Hi there, Thanks for reaching out to us and providing feedback. We're glad to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
Price is great, but delivery is not. I purchased an item expecting it to be delivered in 3-5 days. A week after it wasn’t even shipped. I sent two messages with no response, then I used the chat to contact them and by coincidence right after the chat the item was shipped. Expect to have it in a week.
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
Took 10 days to ship my order when it is supposed to be delivered in 5-7 business days.
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
Takes too long for shipment
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 7 months ago
Good prices, slooow delivery.
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Posted 7 months ago
I ordered contacts over a week ago with no updates for shipping. When I call the customer service number, it has an outdated message that says it’s closed for a holiday weekend.
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
I had some confusion on my part with my prescription on my first order. EZ was most diligent in checking with my doctor and assuring I received correct prescription for my contacts. They have my highest recommendation and thanks!
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Posted 7 months ago
Completed and paid for an order. After a couple of weekdays, I noticed that my order was not being filled and shipped. I called the customer service # to ask why. There was a recording that it was closed for the holiday (Thursday before Easter). So I followed up with an email asking when the order would be filled. I received an auto response saying it would be closed for almost 2 weeks. That is something that should be big, bold, and bright on a company's website, not a little link at the top that just says holiday. So I sent a 2nd email canceling my order as that was the only way I could find. Then today I get an email stating my order has been shipped. What kind of backwards company is this? I got my order from 1-800 contacts the NEXT day after I ordered.
Helpful Report
Posted 7 months ago
Hi there, Thank you for your feedback. We understand your frustration and apologize for any confusion. Leading up to the Passover holiday, we sent out multiple emails and text messages informing customers to place orders by April 11 in order to have them shipped before our closure. Your order was placed on April 15, during our scheduled closure, which is why it shipped on April 21 when we resumed operations. While we did include a holiday notice on our website, we appreciate your point and will take your suggestion into consideration to make these types of alerts more prominent in the future. We know delays can be disappointing and truly value your patience.
Posted 7 months ago
great service
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Posted 7 months ago
I needed to speak with customer service about an order, but when I called the 800 number, all I got was a recording saying they were too busy to take calls and I should use the website. This is not acceptable. I have grave doubts about the legitimacy of this company.
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
Quick service. Easy to use. Great pricing.
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Posted 7 months ago
Advertised and paid for 3-5 day shipping and item just shipped over a week later. Very disappointing
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
EZContacts is rated 4.0 based on 22,702 reviews