“Noel & William went above and beyond to complete all work and demonstrated professionalism and friendly manner at all times. we appreciate their diligence. Thank you!
Was also very nice to meet the Paul, who did a lovely job on our front door.”
“I phoned Fairco on 18th June 2025 my Fairco door was installed in June 2015 with a ten year guarantee. On ringing Fairco to let them know I had a handle problem they phone back the following day and told me my 10 year guarantee was up in June. Then went on to tell me my locks and windows in the door was only guaranteed for one year. Have to say I was highly disappointed. I bought the composite door of them as they were an Irish company and was left feeling the receptionist couldn't wait to get me of the phone. The receptionist said I'll pass you on a third party vendors details and you can contact him to fix your door and I would be left paying for it. Even though my guarantee wasn't up till July when Fairco installed the first door it was damaged so I had to wait on a replacement door so really the guarantee wasn't up till July 2025. I'm so disappointed been left in the lurch we got your money now you can go to a third party and look after it yourself don't be bothering us as we don't fix locks highly disappointed. After this episode I would say to potential customers who are looking to go with Fairco windows and doors think twice as their ten year guarantee on their doors and windows just doesn't add up to all that their saying beware. Really left me with a sour taste in my mouth.
Eugene McDonagh
Clondalkin”
Dear Eugene,
Thank you for your feedback, we take all customer concerns seriously. Our records show that your door installation took place in June 2015 (10 years ago). Since July 2015 until the 18th of June 2025 there has been no requests for our services. On the 18th of June 2025 you telephoned us to say that the handle had fallen off your door. Our service team followed up with a call explaining that the handle falling off was not covered in the 10-year guarantee. We recommended a third party who works alongside us who would be available to quote for these works.
“Excellent to deal with. Great range. Arrived when they said they would. Staff top class and most accommodating, especially Linda and Dean. Was able to pay in installments. Work first rate, clean and tidied up when finished. Used them 3 times now. Wouldn’t go anywhere else for windows or doors.”
“Just had windows and doors fitted by fairco
Thank you to linda who made sure we were absolutely satisfied every step of the way
The fitters were so professional, their work was outstanding especially Derek and Garret”
English
