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FamilyPoolFun Reviews

2.2 Rating 150 Reviews

29 %

of reviewers recommend FamilyPoolFun

Company Reviews

2.2

Based on 150 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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FamilyPoolFun 5 star review on 28th March 2023

Jacques H Tucker

FamilyPoolFun 5 star review on 1st February 2023

Mitchell’s C Roberts

FamilyPoolFun 1 star review on 23rd July 2022

FamilyPoolFun 1 star review on 23rd July 2022

FamilyPoolFun 1 star review on 1st July 2022

FamilyPoolFun 1 star review on 22nd June 2022

FamilyPoolFun 1 star review on 3rd June 2022

22

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever!! Purchased my pool in MAY...STILL NOTHING! Grrr!! Many phone calls, (no answer) and emails and even text messages...This company is not worth your time! I am a very patient person, but this is ridiculous...Jay, Cierra hope you see this.”

Posted 3 years ago

“Ordered a pool liner, that showed it was in stock 07/11/20. They called me on 07/23/20 to confirm my credit card number, billed my card. 08/11/20 a pool liner was delivered. Not the one I ordered. Sent an e-mail. They responded right away, asking for pictures of the box. Sent pictures, a copy of my order and what I received. No response.....no refund....still waiting! Beyond frustrated, purchaser from their home state!”

Posted 3 years ago

“DO NOT ORDER!!! BUYER BEWARE!!! I ordered my pool on June 22, 2020 and was called the next day to confirm order. The lady I spoke with told me it would be delivered in exactly 4 weeks. As it came closer to 4 weeks I heard nothing so I contacted the company. You cannot get through on their phone numbers so I emailed several times. The owner Jay called me and BERATED me on the phone for basically inquiring about my order. He then proceeded to raise his voice that I had given him the wrong number to call and then he said and I quote, "Go back! Go back and look at your email!" After we hung up I did go back and look and I had given him the CORRECT phone number. I was dumb enough to allow him to talk me into proceeding with the pool order because he assured me it would arrive the first week of August. As you can imagine, that time came and no pool arrived. He then told me 2 more weeks. The emails he does actually answer normally have a copied and pasted section about Covid and the warehouse missing the shipping schedule. In his emails he explains that some companies are taking 6 to 8 weeks to process orders yet his company (FamilyPoolFun) is not. BUT here I was at week 6 and told 2 more weeks. I hope he realizes people can do simple addition. I demanded my refund. I emailed after several days to check on my refund and he THEN told me he told the warehouse to cancel my order. My pool was never even at the warehouse according to previous emails! He then actually tried to convince me to put a pool on lay-a-way (he said other customers are choosing to do lay-a-way) since pools will be more expensive in 2021 due to the shortage this year. He sent me a cancelled invoice and told me 3 to 18 business days for my refund to process. I received my refund 9 business days later (which is today). Surprise! He retained $85 of my money as a "cancellation fee". A fee for a product HE NEVER HAD!! He has very poor business practices. He claimed he had merchanise in stock only so people would purchase. There really is a pool shortage, you can look it up, but he saw the opportunity to line his pockets and he took it by claiming he had what others did not. Then people began getting wise and demanding to know where their orders are and wanting refunds. He does not update you until you actually slam him with emails and then he spins another story of the warehouse missing the delivery deadline. He commented on someone else's review that he was allowing orders from his website in order to place customers on a waiting list. It does not state that on his website, it says the items are IN STOCK and that is FALSE! He seems shocked that people are angry. No wonder - customers believed he had the products in stock and many of us spent hundreds to thousands to prepare our yards where our pools were to be installed - YET THERE IS NO POOL! He rarely communicates and when he does, he lies and comes off incredibly disrespectful. Please listen to me and to everyone else who has had the headache of dealing with this business. SHOP ELSEWHERE!!!”

Posted 3 years ago

“They promised a pool and we set up financing and waited, and waited. You can't reach them by phone, the Facebook does work but they just have a generic response nothing real and the support site where you post your activities has no real responses, they just say resolved. When you get them on the phone, they are rude and lie. 2 months later than the original date we were supposed to/ promised to get the pool and we have nothing but "resolved" activities and no pool or help. FAMILYPOOLFUN YOU SUCK!!!!!”

Posted 3 years ago

“experience positive until point of sale. Jay was super responsive on front end of transaction returning all calls and texts promptly. All down hill after sale. impossible to reach any one, no communication or status update, numerous false promises and changes to timelines. I was initially told that my pool would be delivered 4 weeks after purchase - that was in May. Heading into end of summer and still nothing. I have challenged charge through my bank and want a full refund. Pity no zero star option.”

Posted 3 years ago

“stay away, Horrible company, I had to cancel my order after 4 weeks of waiting”

Posted 3 years ago

“I contacted this company on June 5th and to ask what the shipping times for pools were, I was told by Cierra that it would be approx 4 weeks. 4 weeks came and went and I didn't have a pool, I called and emailed multiples times with no response. I finally got a message that I would have it on the July 16 and finally received a partial order on July 24th. I contacted the company to tell them that I received the wrong pool, wrong mat, I paid for an upgraded mat, the wrong pool cleaner, no liner, no pump and no pool cover. I received a call from Jay on Sat July 25 who explained that the pool I received was the correct pool, the pool liner ships separately and to take pictures of the incorrect items and send them in. I took photos and returned them within an hour of speaking with Jay. Since them I've followed up on the 27th, 28th and 29th via email and telephone with no response. I ordered from this company because I was told that I would have a pool in 4 weeks. It's been 8 weeks Friday and I don't have a complete pool and cannot get these people to return my messages. Furthermore they claim to have the pools in stock, if they had them in stock then the COVID non-sense wouldn't be an issue.”

Posted 3 years ago

“Can’t be trusted. Really just need to communicate honestly, we would have been very understanding but instead the choose to lie instead of telling the truth. Has been paid in full for over 10 weeks and we have nothing but a bunch of lies and misleading emails and phone calls”

Posted 3 years ago

“PLEASE STAY AWAY!!! So like EVERYONE ELSE they took my money and will not answer my calls or emails. I have filed complaints with BBB, Attorney General Office in both Massachusetts and Minnesota, Federal Trade Commission as well as my Bank. I understand with COVID thing are difficult, but taking peoples money and Ignoring them is disgusting. I hope 🤞🤞🤞that people read these reviews and buy elsewhere to save themselves a HUGE HEADACHE!!”

Posted 3 years ago

“I called the Browns Valley sheriffs department today to start to report to get my money back. You can also contact the Minnesota attorney general if you are going thru the same thing that we have with this company taking our money then having 4 false expected delivery dates and still don’t have a pool. We’ve had zero communication or responses to hundreds of emails, messages and calls. Only time they message is to push it back our delivery even longer. We called them in May to make sure they had the pool we wanted. They owner assured us that they did have it in stock. We paid for it in full and then suddenly the pool just disappeared!! They can’t ever answer the phone let alone an email. Taking thousands of dollars and then disappearing is not ok!! They are also deleting posts off their Facebook page So everyone that complains gets deleted and then blocked. Will update”

Posted 3 years ago

“Do not order from this company, they will rip you off! I order a pool in April and was told it would take until end of June to get it. Here it is, end of July with no pool, no refund, and no contact from the company despite several calls, emails and texts. They were very kind and helpful when I ordered, but have now stolen my money and from other reviews, it looks like I'm not the only one.”

Posted 3 years ago

“TOOK ALSO A MONTH TO RECEIVE ITEM, PARTS MISSING, PAID EXTRA FOR STAINLESS , WHEN RECEIVED THEY WERE SCRATCHED-UP , TRIED TO CONTACT CUSTOMER SERVICE BY PHONE & EMAIL, TOOK THEM ANOTHER WEEK TO REPLY”

Posted 3 years ago

“I have ordered a pool and several items from them and never had an issue until now. Just need a replacement liner which is 1 year old and has a 15 yr warranty and I have not heard from them in almost a week. They said to call the manufacturer which I did and was told that it has to go through Jay and his company. I messaged them back and nothing, no reply, no we are working on it, nothing! Very disappointed as they have been great before this.”

Posted 3 years ago

“Have sent several emails and called several times and left messages (no answer of course) AND STILL NOTHING!!! C’mon people, get it together! You have several businesses under the same owner and I don’t understand how. Your customer service is a joke! I get it, times are tough right now but you’ve had months to adjust to the new standards! 🤦🏼‍♀️ As of July 21 our pool pump blows sand in the pool no matter what we do. Bought another 200lbs of sand thinking that was the issue and it wasn’t. I have tried contacting familypoolfun for advice and they dont return my calls. Am now in the process of filing complaint through the Better Business Bureau. Oh and when you call and get their voicemail, the owner says God Bless. What type of Godly being treats people with such deceit?!? ***Take my advice as well as many others, spend your hard earned money elsewhere!!!***”

Posted 3 years ago

“Worst company ever. We ordered a poll on May 20th I still have not received a pool and it is July 12th. The only time you speak to a human is when they want to run your credit card or take your money and that will be the last time you speak to anybody on the phone. This company quotes Bible verses and says God-bless at the end of everything. This is the most unchristian like company I have ever dealt with. Thou shall not steal and thou shall not lie maybe they need to live by their Christian beliefs. Summer is halfway over and I'm having to cancel my pool and look for a different one thanks to Jay and his terrible company. I am disputing the change with the credit card company as fraud because that is what Family Fun Pools are a Fraud!”

Posted 3 years ago

“Didn’t respond to tell me they didn’t have my merchandise until I threatened them with the BBB”

Posted 3 years ago

“Nothing until they got my money. Even though the website says they are open, I do not believe it. I will be filing fraud with my credit card company and suggest others do the same. I will also file a complaint with the better business bureau in the area. No return calls and no return emails. If everyone with this experience will band together we might get something done”

Posted 3 years ago

“Worst company I've ever seen they never came through on any of their promises low quality product they still owe me money and the manager person made very inappropriate comment at my 14 year old daughter...SCAM SCAM SCAM SCAM SCAM SCAM SCAM”

Posted 3 years ago

“Worse customer service ever I am owed money for pool cove never received can’t get ahold of them on phone after you order they have hoops to jump through so u can’t receive your refunds hoping you will just forget about it and stop pursuing them wrong person I will keep after them till I get my refund it’s more principal than the money stay away please”

Posted 3 years ago

“STAY AWAY. By far the worst company I've had to deal with in a long, long time. Yes, everyone's experiencing covid issues this year. But this goes well beyond that. There is no customer help at all...customer service number goes straight to voicemail. They take on too much and then can't help anyone. They send out random emails that contradict each other and then when you email back or call and leave voicemails, no one gets back to you. My order was moved a month, twice, then cancelled. I called and called and emailed and emailed and no one bothered getting back to me throughout the entire process aside from a generic email here and there saying "check your latest email" or "thanks and be patient"...nothing whatsoever that answered any of my actual questions. I've since had to dispute the charge with my bank to get my money back and also have reported the company to the Better Business Bureau.”

Posted 3 years ago

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FamilyPoolFun is rated 2.2 based on 150 reviews