Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.11

1.1 Rating 627 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

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1.1

Based on 627 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Fastway Couriers Ireland 1 star review on 9th May 2025

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Fastway Couriers Ireland 1 star review on 2nd January 2025

Fastway Is Shite.

Anonymous

Anonymous // 01/01/2019

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“Absolute disgrace of a company,, said they dropped a parcel into my hands, I was at work and received no parcel,, now I'm out of pocket and they just keep saying its delivered,,”

Helpful Report

Posted 11 months ago

“The most horrible customer service I have ever experience, refused to refund me 300 euro. Took 150 once for "check" and I was ment to receive money back asap then they took another 150 "by mistake" and I just can't seem to get through to anyone. They are jus too dam useless”

Helpful Report

Posted 11 months ago

“Fastway Couriers the worst courier company I have ever encountered, I received an email stating that the parcel had been delivered to me and that I had signed to receive it, which is a lie as the parcel was not delivered to me and I did not sign for anything. After several e-mails sent to the company, I was told that the courier cannot deliver the parcel to the indicated address and that I should provide another address for delivery, couriers from other companies have never had problems with delivering the parcel. This is a complete lack of respect for the customer and I do not recommend this company.”

Helpful Report

Posted 11 months ago

“I received an email from Fastway saying that they couldn’t deliver a parcel. I am here all day in my office, it isn’t possible for this to happen. This isn’t the first time I’ve had delivery problems with Fastway. Poor service & trying to cover up their mistakes. Dermot Kinahan Tullamore R35 E519.”

Helpful Report

Posted 11 months ago

“Did to contact the chat on their website. Wasn't helpful at all. The courier throw my package in somewhere. In the email they send it to me they were saying that the parcel was delivered. Im very disappointed. No sign of my parcel at all also Fastway courier forged my signature i can see on tracking parcel of shipment details .”

Helpful Report

Posted 11 months ago

“Don't even want to leave 1 star ! However no option if I want a review posted 🫣.waiting all week for a delivery from cork . As of now the tracking says its has been off loaded as of 21.50 tonight! Its only 18.20 !!!! Not sure what kind of stunt the relief driver is trying to pull , but I'm not standing for it. No phone number available then cor customer care . How are ye even in business !!!!!”

Helpful Report

Posted 11 months ago

“Tracking Online system didn't work with either a Woodies order or my wife's Very order. I called the "Fastway Swords" number online and received a snappy woman who advised that I was onto a Commercial line. But Google provides the top search for Fastway' Number as this number. She then proceeded to advise me to email in and I would receive a reply with 24 hours...issue is, I needed an update on the phone as the items were overdue and urgent. When I pressed her a little...she deployed the "Don't speak to me in that tone of voice" nonsense. Then she raised her voice and hung up. When I rang back and pleaded with her...Guess what, she was able to check my tracking in seconds only to advise me again she needed to disconnect my call when I probed her nicely on why their online system tracking ids weren't working! Leave office the J she said and it will work fine!! What a load of horse **** ! Shocking interaction really and in keeping with Fastway's terrible online reviews”

Helpful Report

Posted 11 months ago

“Courier left parcel on my doorstep, it was raining today, courier did not ring my doorbell or contact me to advise of delivery. I was advised when I purchased items via email parcel would be delivered on 05/06/24 it was delivered on 04/06/24. Notification of amended delivery date was sent 7.40am on 04/06/24 which I did not see my fault. It would be more useful to get an email a day prior to delivery or a text on delivery day. No problem with change to delivery date if you advise customers in a timely manner. A neighbour spotted parcel on my doorstep & took it just in case it was stolen. Great neighbour awful service from Fastway. Not impressed.”

Helpful Report

Posted 11 months ago

“Dont know about the rest of the country but Fastway Couriers in Limerick are an ABSOLUTE DISGRACE. Not only are deliveries always late, but the drivers are constantly dropping my packages to other houses, then signing for them with other names saying packages have been delivered. Multiple times people have called to my house to drop off a package Fastway have wrongly delivered to them. Their incompetent delivery drivers either don’t know how to or are too lazy to track an eircode. Fastway management obviously could not be ar*ed training them properly? They make it almost impossible to contact them to report missing packages, appalling customer service.”

Helpful Report

Posted 11 months ago

“We are currently wait for a parcel from a supplier and it is now eight days since they dispatched the product! It is the third time this year this has happened this year and your tracking system has misdirected each time! What is going on in Fastway, as it use to be a good service. I have now asked the supplier to stop using the service for any goods we order.”

Helpful Report

Posted 11 months ago

“Delivery to wrong address Wrong address listed on their collection so hardly surprising. Absolutely no way to contact I will not use a company that uses fastway”

Helpful Report

Posted 11 months ago

“I had a fairly expensive item to be delivered on one of the days when I would have been home, but parcel was delayed somewhere (not unusual for Fastway). It was due the next day but I was back to work so I typed note on the tracking online and I put a huge note on my front door stating the safe place to put the item. The driver delivered but left the parcel outside.. right beside the note I had left... so annoyed because it was there for hours in showery weather and totally visible to all passing by. Thankfully it wasn't taken or destroyed, this isn't the first time I've had items delivered in an unsatisfactory manner. If the choice was mine which delivery company to use, I definitely wouldn't pick them but the choice is out of my hands when I order items online.”

Helpful Report

Posted 1 year ago

“I ordered something from a garden centre in Laois on Monday last & paid extra for fast delivery! Wednesday morning I got an email from Fastway couriers exclaiming Great News - my parcel has been delivered (09:18 ) ! Complete & utter nonsense!! There was someone at home all day & no delivery van either pulled up at the gate nor came to the door! It took me 2 days of calling the garden centre & e-mailing fastway to find my delivery! They eventually dropped it with a neighbour 400m away on Thursday evening, despite putting in a gps aerial photo of my house in their ‘celebratory’ first email declaring it had been delivered 😡. WHY ARE BUSINESSES STILL USING THIS COMPANY?????”

Helpful Report

Posted 1 year ago

“Delivered to wrong house on my street, even if my house is first, just round the corner. And then they faked sign.”

Helpful Report

Posted 1 year ago

“Ordered from Castore in April they used fastway, castore have told me that it was delivered on the 15th of May 2 weeks ago and it is no where to be seen, I called fastway and they told me “oh it’s 2 weeks ago now the driver probably won’t remember why didn’t you call sooner”. Awful service. And I ordered next day delivery with ASOS on Sunday and should have received my order Tuesday, I paid €14 for the service and now I’m told it won’t be here until Thursday at the earliest, absolute joke and I ordered next day delivery because it was for my girlfriend’s birthday which is today. Terrible courier.”

Helpful Report

Posted 1 year ago

“Absolutely appalling service. Received an email from their 'team' saying that they had attempted delivery but were unsuccessful. However, there were people in the house and did not hear a knock on the door or the doorbell ring. Phoned their phone number only to be told they do not speak to receivers of packages over the phone and that I would need to use their customer support chat on the website. I further requested an explanation and was told that the parcel would be delivered in the next 24-48hours with no actual explanation or answers to the questions I asked. This is not the first time I have had such an experience with this courier personally or in work. My advise to anybody on here is to NOT use Fastway.”

Helpful Report

Posted 1 year ago

“worst courier ever, every time i’m having a package delivered by them it is 100% of the time late despite paying extra for next day or express delivery, i always get an email saying they have attempted to deliver my package despite me being home all day, shocking service”

Helpful Report

Posted 1 year ago

“This is the second time I've had a parcel delivered by this company Yet again the parcel was just left at the front door So the parcel could have been taken or damaged if the weather was less pleasant No advance text or phone call to indicate the delivery time nor option to have it placed in a safe place”

Helpful Report

Posted 1 year ago

“Waiting for a bed to be delivered. Late over 8 days . When it came only 1 box of 2 came. I asked about the 2nd box. Driver tried to leave saying he knew there should be a second box maybe other part be delivered tomorrow or maybe lost. I gave him back the box and told him to deliver both together or cancel. Terrible service wouldn't recommend.”

Helpful Report

Posted 1 year ago

“Driver put a dishonest fabrication on where they left the package”

Helpful Report

Posted 1 year ago

Fastway Couriers Ireland is rated 1.1 based on 627 reviews