“Only communication (6 days ago) says my important (time critical) package will be delivered in 1-2 days. No contact number (in service) for Fastway available online.”
“Constantly getting emails that they attempted delivery when they didn't (I work from home so am here all day). They dump parcels down the road from my apartment block, I had this happen to me and neighbours. Customer service do not reply, if they do they are not helpful. It puts me off ordering from a company if I see their courier is Fastway. DPD is far better. Reliable, great communication and super fast delivery.”
“My parcel said it was out for delivery, I waited at my house all day, when I checked the tracking it said no one was at home which was a complete lie they hadn’t even attempted to deliver my parcel! No direct contact number to talk to someone either, very bad service would avoid using!”
“Well I got an email saying my parcel could not be delivered. True cause my phone had died. Then 2 hrs later, an email to say parcel was delivered. I have no delivery!! I complained, go an email saying parcel would be delivered today. Still no parcel.. wtf you guys doin?”
“Oh my what a,shower,they have stolen more parcels belonged to me,and they couldn't care less,I've emailed and not once did I get a response
Fastway north West sligo leitrim worst shower ever,”
“As long as the companies i order from use Fastway as couriers, I've never had a positive experience. They come across as lazy... never have I had a package delivered to me personally into my hand. It's either been left somewhere in some bushes near the street where anyone can take it, or with neighbours you won't necessarily get on with. It's a joke and a shock they're not out of business!!”
“Received emailed to say sports direct parcel would be delivered 29th August. Courier delivered another parcel on the 29th and when I asked where the parcel for sports direct was he checked system and replied still in depot. Within an hr I received an email to say courier had attempted to deliver parcel and rang me but there was no answer. This was of course incorrect. Courier stated before he left that he'd 100% bring it 2maro on the 30th. On the 30th I received same email stating they had tried to deliver parcel and tried ringing me and I didn't answer . Again incorrect. Company does not appear to have a reliable system to inform customer or effectively deliver parcel in an appropriate time frame . This isn't the 1st occasion this has happened. I am very hesitant in buying online from a company who uses fastway to deliver parcel.”
“This is my third order this year using Fastway, and the third time they have messed up the delivery. First time they notified me the item had been delivered. I was at home and it had not been delivered. I emailed customer services who sent me a photo of the item sitting outside somebody else's house. No apology. Second delivery they didn't even bother getting out of the van. Again, I was at home, happened to look out the window and saw a Fastway van driving past. Shortly after that I received an 'attempted delivery' message. Yesterday my daughter was home all day waiting for her school books. Again 'attempted delivery' notification, with the notable absence of any attempt to deliver. Today, my daughter said to me "mum, there's a Fastway van outside. He had a parcel in his hand and he looked left and right and got back into the van". I bolted outside and had to run beside the van as he was driving off. I asked him if he had a delivery for #23 and he said "yeah" so I asked him "can I have it please"? Begrudgingly he obliged. Unbelievable!! Drivers and customer care are lazy and incompetent.”
“Fastest said they delivered package but I was home & they didn’t deliver at all..so they basically stole my package! I will never use this company again..I wish I could leave 0 stars”
“Just the pits when it comes to delivering. Leaves stuff everywhere and say nothing. In puddles. Over the fence and say nothing so you go for days wondering where your stuff is. Shocking carry on from Fartway couriers ( shut down the parody X account cause it told the truth, Google it). I'd sware they look for the worst candidates possible to work for them. It's been this way for years. Unreal how they are still trading. We have stopped from ordering things when we know Fartway will be delivering. You just can't rely on them.”
“tracking number: 6F4000192331
FASTWAY lost my package. The package was addressed to an OOHPOD address and marked delivered but I never received a notification from OOHPOD about a delivery and they confirmed it was never received (attached)
I contacted FASTWAY through their online support which states a 24 hour response timeline yet it’s been 1 week without human acknowledgment of my issue.
I have resorted to going through every possible avenue to ensure their staff and CEO are aware of this issue.”
