Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.11

1.1 Rating 652 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

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1.1

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Fastway Couriers Ireland 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Fastway Couriers Ireland 1 star review on 2nd January 2025

Fastway Is Shite.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A truly shockingly terrible company. A really terrible company. I shudder anytime I now see this crowd as the couriers for any order I make, to the point I know contact the seller, and won't make a purchase if they use Fastway. Guaranteed to be a few days, if not weeks late, and that's if you recieve the item at all. I see they're getting 5 stars on Trustpilot, which can only be explained that they are paying for the votes.”

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Posted 1 year ago

“"This company is absolutely the worst; they deserve zero stars. I spent four days waiting at home for my parcel, only for it to never arrive. When I contacted customer service, they explained that they couldn't access the building. There was no phone call, and no one even rang the bell."”

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Posted 1 year ago

“This company should be shut down,& if not they should be investigated & there drivers should be given a drug test”

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Posted 1 year ago

“I figured they could not get any worse and yet they proved me wrong, again. Hopeless does not describe this company. Worse still they have gotten worse over time. You used to be able to contact them, by phone, no it is online, takes forever and useless.”

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Posted 1 year ago

“Terrible service, totally incompetent. Customer service practically non-existent. Save yourself the headache and use a different courier.”

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Posted 1 year ago

“The worst company, never delivered on time, Customer service doesn’t exist.”

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Posted 1 year ago

“every thing, no tracking service no communication what so ever how suppliers keep using this service is beyond me , if im buying anything on line again and they use this sevice , i wont purchase the item , joe”

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Posted 1 year ago

“Absolute joke of a company, a week later and still don't have my parcel”

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Posted 1 year ago

“Avoid at all cost this company should not be trading.One of my suppliers use them always problems.We are 16 miles from Galway and their next day delivery could take 3 to 4 and on one occasion a week for delivery.Cannot contact by phone wonder why and tracker totally unreliable.Looks bad for any company using Fastway OR SLOWWAY.”

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Posted 1 year ago

“Don’t touch this company dreadful service No contact number Franchise business model all you need is a white van and they will stick a Fastway logo on the side Job done!!!”

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Posted 1 year ago

“The worst courier in ireland with drivers that can't read and lie parcel keep getting missing end up in my neighbours garden what is wrong with this company”

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Posted 1 year ago

“The company state my order was delivered but I never received anything. I was at home that day they claim the item was delivered, but not even heard the bell. I thought someone could have taken my order for the building reception, but reading the reviews from other I am under the impression fastway may have messed this up. I only hope that I can get my order refunded from the shop I go the items.. :/”

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Posted 1 year ago

“there is NO way to contact this company. There tracking services is not accurate and useless. IT says my parcel is in the Hub and will be out in 1-2 days but after 3 days still no sign of parcel or change in tracking info. and zero way of contacting this company. and I mean Zero. NO phone number available and they do not answer the contact form on their website. NEVER USE FASTWAY OR ANY COMPANY THAT USES THEM would be my advice.”

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Posted 1 year ago

“Fastway genuinely is the worst of the worst, giving them 1 star is a star too much. Anytime I order online and get confirmation it's going to be delivered with fastway my heart sinks as I know this could drag on for a week or even 2. No phone number to contact them, emails can take days to get a response. Wish they'd pack it in or suppliers would pay an extra euro or 2 and send with a legit courier.”

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Posted 1 year ago

“If I could give zero stars I would. Poor customer service. Have lost orders, delivered to incorrect addresses, said they tried to deliver when I was at home all day and most recently using customs clearance as an excuse even though orders placed and fulfilled through other courier services have delivered without issue and the orders were coming from the same international location, similar type product and value so therefore would have gone through the same customs clearance process. If I didn't have such poor experiences with them in the past I might believe the customs issue isn't on their side. Won't be ordering from the supplier again solely due to the fact that Fastway are their courier.”

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Posted 1 year ago

“Fastway have failed to deliver packages to my address three times. The first two times they went to another house in my estate with the same number and I was able to collect them. The last time was before Christmas. I was at home all day and waiting on my delivery when I got an email from Fastway to say my package had been delivered and I had given instruction to leave it without a signature. I never gave that instruction. My package was not outside so I went to all of my neighbours and any house that it could have been delivered to mistakenly. It was not delivered to anyone in my estate. After four weeks of being in contact with Fastway customer service, they have now told me that they have spoken with the driver and he said it was delivered to the correct address. They have not provided me with proof of this. I have heard the same issues from many people here in Waterford. My sister in Dublin has had similar issues with Fastway. They are without doubt the worst delivery company in Ireland.”

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Posted 1 year ago

“Zero and bad service i don’t know why the suppliers still using this poor service company. the parcel is missing and cannot get to customer support, waiting 1 hour for live chat and the window chat disappears before starting the chat. emailing customer care replied your item was delivered.”

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Posted 1 year ago

“If I could give a minus rating I would. I have read through a lot of the other posters comments and I see many similarities in my own experience so need to give the details. How they are in business still is beyond me. Absolutely f****** USELESS. They 'delivered' Dec. 21st and left it in our non-existent porch. Still hasn't arrived. I sent e-mails that are now into double figures with no reply. In future for online purchases I am now going to add in the 'additional instructions' box ..... please do not use fastway.”

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Posted 1 year ago

“LET THE BUYER BEWARE ! If you are an online consumer [or an an online retailer], do not use this company for delivery of your goods if that's possible ... especially if you are not going to be at home when the driver arrives unannounced/without warning/without prior notification. I ordered goods 21st December 2023 - when the retailer sent me an email on 10th January 2024 to say 'signed delivery completed by Fastway Couriers on 9th January 2024', i was amazed - because i had received nothing. To keep the story short, the bottom line is that Fastway condone the policy of allowing their delivery drivers to leave boxes or packages outside the front door beside a resident's bin on the footpath if there's no-one at home. They do not send any message to the customer before, during or after this negligent practice, and they do not contact a neighbour for signature to leave it in safe hands - but they lie about 'a signature' on their tracking page. No-one signed for this deliver ? and the driver didn't attempt to deliver to either of my neighbours either [they have CCTV and Video doorbells] - so no one took authorised delivery of my box/package - but a thief did !! So - because the driver left them in full view of every passer-by all day [my address has on-street parking you see], the goods are presumably stolen. I'm writing to Fastway now, copying the sender, requesting an immediate refund. I'll contact PayPal if i get no confirmation of refund. One more thing - i also spent an hour trying to find ANY phone number to contact them - i couldn't find one - Fastway use carrier pigeons for comms it seems - because they don't use phones that's for sure !”

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Posted 1 year ago

“🤣 I watched the driver while I was parked the last day on mums drive and he drove up into the cul de sac at speed, more a less did a hand break turn. Put the foot down on the accelerator again so when he went to break outside the house he was delivering to he slammed on the breaks but the van skidded 🤣 hopped out and scanned the parcel as he ran and fired it at the door 🤣🫤😖 didn’t even check to see if the person was home. #shock As for my own deliveries. I have all my business deliveries sent to the house and I have had boxes with over a €1000 in retail products left lying at my front door. I even had another courier company ring me with their delivery to say they were leaving it round the back and would they like me to take the delivery that was left at the front door and half opened and leave that round the back too. Surprise surprise that was from Fast way. Prior to that I was waiting on a business delivery and the company I purchased from said it was delivered. In the end up I checked the recycling bin and yep a box in there with €700 worth of products and no note left in the letter box to say ‘ hey your delivery is in the recycling’ no instead I was to use my magic powers to draw me to the delivery box 🙃 Worst courier EVER. They have comments turned off on the facebook posts. Hmmm 🤔 I wonder why?”

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Posted 1 year ago

Fastway Couriers Ireland is rated 1.1 based on 652 reviews