Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.11

1.1 Rating 652 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

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1.1

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Fastway Couriers Ireland 1 star review on 9th May 2025

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Fastway Couriers Ireland 1 star review on 2nd January 2025

Fastway Is Shite.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay away from this cowboy company. I’ll explain how this company operates below. First, They lied twice about having attempted two times to deliver (email saying that delivery was attempted). I was at home all the days. The customer service is a total joke and has no useful information. The first alleged delivery was Tuesday. I eventually got it Saturday (the first actual attempt to deliver). I spent quite a while speaking with a very normal Fastway driver today. He explained how the company works. They are totally disorganised. The driver’s van gets loaded with an impossible number of packages and any the cannot deliver they designate as “attempted delivery” on their app, making it look as though the customer is at fault. This is not the driver’s fault. It is company policy. Apparently the company does NOT have an app. or equivalent, to optimise a route so the driver must find one at his/her own expense. And these apps. don’t do a good job. There are other sloppy, inefficient things that happen. I won’t bother listing them except this one. When the driver scans the Fastway barcode on the package, the eircose is NOT an assed to their simple app. They need a new App. and new management or ownership just for starters. Terrible company.”

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Posted 1 year ago

“1 of the worst Couriers company going ,lies after lies , 1. saying could not find my address, which they have ,and postal code and my phone number. 2 but they said they put ,a card in the post box , saying they could not deliver, got no card.how could they put a card in my post box, if they could not find my address. Unreal”

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Posted 1 year ago

“Fastway have to be not just the worst delivery company in the entire country,but possibly one of the worst businesses overall. They must have a full time team writing fake 5 star reviews on their behalf. Their service is so bad it's no wonder it's almost impossible to get in contact with them, I doubt they could hire enough customer service agents to cover the complaints about their abysmal service. Tracking is woeful. Packages are never delivered on time. They have a standard "attempted delivery" notification, you could be sitting on your doorstep waiting for them and it would still register as an attempted delivery. But that's when it suits them, miraculously the "left at safe location" notification shows up when they supposedly deliver packages behind plant pots, even though there are no plant pots to be seen and the doorbell cam shows nothing. I make a point with every online retailer to find out who the delivery company is and if I get feedback that it's Fastway I cancel my order. Unfortunately the odd one slips through the cracks and every single time there is an issue with delivery. AVOID THIS USELESS SHOWER AT ALL COSTS”

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Posted 1 year ago

“All the reviews are 100% true. I have lost 2 parcels with the same company i don’t even know why its still up and running. Customer service cant even solve an issue but just go quiet on you. Very pathetic service”

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Posted 1 year ago

“This so-called delivery company are liars. They say they've delivered a package when they haven't, and their customer service is awful. They can only be reached by chat, and the morons they have manning their chat lines disconnect without even attempting to solve the issues. This company consistently lies, are virtually impossible to communicate with, and have no ethics or morals about misleading their customers. Do not use them!”

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Posted 1 year ago

“When you're ordering online, don't just blindly hit that 'purchase' button. Take a moment to grill the retailer about who they're entrusting your package to. And if they have the audacity to mention Fastway, shut it down immediately! Those useless pack of fools couldn't find their way out of a paper bag, let alone deliver a package on time. Countless times I've been left waiting, only for them to dump my stuff at some sketchy shop or, worse yet, hand it off to a complete stranger! Never again will I ever make a purchase where those stupid clowns are going to be involved. Fastway are thieves, taking money for packages they won't deliver!!!”

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Posted 1 year ago

“Too much delay .no response when we reach out them. They are not delivering on time. Better to go with other services.not recommend.”

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Posted 1 year ago

“I’m not even gonna elaborate on how bad this company is. Just read all the negative review, they are all 100% true. Never ever deal with this company, the chance that it will deliver your package is below 1%. Absolutely awful customer experience!”

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Posted 1 year ago

“I'm now waiting a month everyday theyr saying loaded on van then can't deliver noone here and I am here 24/7.. I can't get a refund from very cos fastway saying they have the parcel fastway have no answerable fone u have to email.they are a disgrace.and to add insult to injury they are delivering to other people in the area 🙄 but obviously lost mine and won't admit it”

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Posted 1 year ago

“Nothing but lies! Got emails at 5am saying they tried to deliver! 5am! We have CCTV and there was no delivery van. Then today, got an email to say item had been delivered. It had not! No delivery van seen on CCTV. This company consistently lies. They are impossible to contact. A very shady company in my opinion. No not use them!”

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Posted 1 year ago

“Avoid at ALL costs! Always late and lie about attempted deliveries. Impossible to contact and email customer care links all broken. In short a disgraceful company!”

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Posted 1 year ago

“How are companies still using Fastway??? I don’t understand. Yet another package gone missing. Says signature received and delivered but no sign of it. The couriers regularly lie so I can just assume someone wanted to finish early for the bank holiday but make it look like they finished their deliveries. At least this time the lie wasn’t ’attempted delivery’ which I guess makes a change. How are they still in business…”

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Posted 1 year ago

“My third time being told an attempted delivery was made. totally ignoring the fact that I was home and have cctv which shows no attempted delivery was made fastway cannot be contacted and their online chat either cuts you off or ignores your queries So. fastway get your property and real use they have too many deliveries but won't email you about a delay. instead they pretend that they tried to deliver and fob it off on the customer, it's a tactic used to show they always deliver andbits the recipients fault if they don't. So... they put up a customer not at home status and ignore your property being kept for days on end in their depot to sell a false image of competent practice”

Fastway Couriers Ireland 1 star review on 15th March 2024

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Posted 1 year ago

“Every time I see Fastway couriers being used by a business, I don't use that business anymore as I never get the parcel that I have ordered, and if I do, it's just thrown into our garden rain or shine! A terrible company, impossible to contact.”

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Posted 1 year ago

“Sirs ,why do fastest delivery to another location rather than your Home location what kind of customer service do you operate”

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Posted 1 year ago

“Terrible service. Onto my third day of "We attempted to deliver your parcel.." This is lies. Nobody has attempted to deliver a parcel whatsoever. When I chatted with their customer support, I was simply told that the parcel was out for delivery. When I told them that this has been the case for days, I was met with the response that the driver could have ran out of time and they just ended the chat. No follow up, no offer to help. How is this allowed?”

Fastway Couriers Ireland 1 star review on 13th March 2024

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Posted 1 year ago

“Worst service ever. Lying about attempting delivery and not for the first time. I have 2 dogs that bark when someone comes to my front door. I left specific instructions as to where to leave my delivery if I wasn’t at home. Ignored by the so called attempted delivery driver. Don’t know how they do any business. Worst website ever, can’t even lodge a complaint on it. AVOID this company.”

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Posted 1 year ago

“Fastway are an absolute disgrace. There staff and drivers are just useless. most The drivers that deliver for them are employed out of desperation. There attitudes are appalling and no business should use them.”

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Posted 1 year ago

“Unfriendly and Unreliable service. I have dealt with Fastway on both ends, dealing with them as our courier in multiple jobs as well as a customer of theirs receiving packages. As for their courier service when dealing with retailers, their drivers are consistently unfriendly and sometimes even rude. They act like moody teenagers when collecting packages and become offended when issue is raised when there is inconsistent parcel collections. On the receiving end, they are the only service that seem unable to reliably deliver a package on time. Every single dealing I’ve had with them for the past year has had the parcel delayed and sent to other counties. We have a parcel bin outside our door, clearly labelled as such, and their driver will blatantly ignore this (resulting in some parcels being damaged by nearby dogs). When trying to raise this with Fastway themselves, you may as well be talking to a wall. TLDR; avoid as a rule of thumb.”

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Posted 1 year ago

“Back for a short time in Ireland. Fastway informed me that they would deliver my product on a given day. Stayed in all day only to receive a notification at around 9:40 PM saying they made an attempt to deliver my parcel. No such attempt was made as I stayed in all day. Promised to try 2 more times in their email. Said they tried again the following day, had to be out for an appointment but a family member was here. Didn't receive anything. Never received a phone call or phone calls while they were supposedly attempting to deliver my parcel. No door bell was ever rung. Tried contacting them. They didn't respond. Tracked the status of my parcel which said that it was being returned to the sender. Tried contacting them again by email and my phone (impossible to talk to anyone). No joy. Really unprofessional! Terrible service. 1 star is too much!”

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Posted 1 year ago

Fastway Couriers Ireland is rated 1.1 based on 652 reviews