Field and Trek Reviews

Name: Field and Trek
Rating: 4.17

4.2 Rating 4,777 Reviews

79 %

of reviewers recommend Field and Trek

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4.2

Based on 4,777 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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support@fieldandtrek.com

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Field and Trek 5 star review on 17th November 2017

Jeanette Helsted

Field and Trek 5 star review on 9th September 2017

Anonymous

Field and Trek 5 star review on 25th July 2017

Matthew Aves

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You supplied me with the wrong size running shoes and they are therefore deemed defective. You tried to charge me for returning the item despite it being your responsibility under the Sale of goods Act 1979. You eventually provided me with a Freepost address which I returned the shoes to and have a Royal Mail Proof of Postage for. You have still not refunded me for the item.”

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Posted 8 years ago

“Everything delivery turned up all ripped,foot prints all over box ,and when i put it together one of the barror arms was missing and trying to get intouch with you i could get in touch with elvis easier very poor service i have emailed plenty of times with No Reply”

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Posted 8 years ago

“Having placed an order for collection at my local sports direct store, after more than a week I just get an email saying "Our couriers have been unable to deliver your goods and as a result your order has been returned to sender" - So the couriers couldn't find a major sports direct store on a major trading estate. Time to find a new courier!”

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Posted 8 years ago

“inside the box was a size 5 in purple and a size 4 in blue??? I ordered a 36.5 & A Pair??”

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Posted 8 years ago

“Hi, I'm sorry I'm giving this rate right now, but after my order wasn't processed well. It was canceled without any reason and the money were refunded to my credit card without any reason. The item I've ordered is still in stock in the website but I didn't had the chance to have it. I'm going to connect support service. I have to clarify what is the reason for this. My previous experience with field and trek is great.”

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Posted 8 years ago

“Don't know you've asked for a review before you've despatched the goods!”

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Posted 8 years ago

“I never received my item and despite trying to contact you on numerous occasions I never received a reply. My complaint is now ongoing with PayPal and you have still failed to respond. This is just not acceptable and I will never order from you again.”

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Posted 8 years ago

“I ordered a pair of running shoes but changed my mind a couple of hours afterwards. I emailed customer services to request a cancellation but did not receive a response. The following day I received an email indicating the order had been processed. I sent another email to request cancellation and again did not receive a response. I then received an email stating the order had been dispatched and emailed customer services to complain. At no point have customer services ever responded to any emails for this transaction. I have been a Field and Trek customer for over 30 years but I will not be using them again, an absent customer services department is simply unacceptable in this day and age”

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Posted 8 years ago

“Tried to cancel an order but still waiting for a response 4 days later.”

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Posted 8 years ago

“I have waited over a week for this delivery. The company delivering the item are notorious for poor service they state that they tried to deliver last Thursday but no card was left no email text etc. I have tried to contact you but there is no telephone number for customer services?? I can't find one anywhere. I have emailed you twice and no one has got back to me. If the item isnt delivered by to Tomorrow I will have 2 very disappointed 9 year olds on their birthday. Very poor service which could have easily been avoided.”

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Posted 8 years ago

“The bike arrived on time but, on trying to put it together we fond the front wheel did not fit the frame (is too big) - heartbroken little girl on her 9th birthday.”

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Posted 8 years ago

“Greetings. I have written two emails explaining that the order received is not correct. I still have not received a response from you. I feel disengaged and upset by this situation. I would like to have a clear answer.”

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Posted 8 years ago

“I have received one email so far from you confirming my order that I placed on Saturday morning. I still have no idea where my items are or when they will be delivered. Please could you assist - no 07891852905 Thanks Ed”

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Posted 8 years ago

“Unfortunately I have not received my order yet.”

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Posted 8 years ago

“Weirdly I ve been asked to review a product l ve not received and due to an incompetent courier looks like i wont receive or get very late. I cant find a phone number to call and my email remaines un answered. I am new to field and trek and so far I am unimpresses”

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Posted 8 years ago

“I received my ski jacket promptly and efficiently - the only problem is that it's not the one I ordered. Different style, different colour, cheaper price. The only way to contact the Company is via their website messaging system and so far I have had no response. Really doisappointing.”

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Posted 8 years ago

“Absolutely appaling service.... I have been waiting 2 days for my bike to arrive, even though the money has been taken out of my account and I have paid for delivery.. there are no contact numbers to use and the so called email system is useless. No one answers them and I am left with still no bike to show for all this stress. I only give it 1 out of 5 because it won't let me put 0 !!! Mr J Carter”

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Posted 8 years ago

“Didn't arrive when it was supposed to. No next-day delivery option available at checkout. Arrived too late for skiing holiday so had to buy elsewhere on the way to the airport and send the entire order back. Lack of a phone number demonstrates that F&T don't care at all about customer service. Very, very poor.”

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Posted 8 years ago

“I ordered and item and i feel that it is faulty. I have immediately contacted Field and Trek and i after 10 days i am still waiting a reply from them. Very dissapointed with the service. Worst online company i have ever ordered from. Avoid it!”

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Posted 8 years ago

“Order "delivered" by courier throwing package over garden fence, no note left to say where it was, parcel left in rain, packaging ripped, so box was soaked. Emailed 3 times for resolution, no response from customer services. Won't be using field and trek again.”

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Posted 8 years ago

Field and Trek is rated 4.2 based on 4,777 reviews