First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.58

4.6 Rating 8,877 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,877 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 28th May 2025

Daisy Faulkner

First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I send a few requests to your tutors I never got any reply”

Helpful Report

Posted 7 years ago

We sincerely apologise that you were disappointed with First Tutors. While we understand that does not change your experience, we take your concerns seriously and want to make the situation right. Please contact our customer service team at https://www.firsttutors.com/uk/contact-us.php and we'll begin working with you to find an acceptable solution as soon as possible.

Posted 7 years ago

“Hmn just been reading some other negative reviews and it seems that, as an organisation, and despite taking a fee, you take no responsibility for the reliability of the tutor, seeing youselves as merely an intermediary. Unfortunately for you I am married to a lawyer. Expecting my refund.”

Helpful Report

Posted 7 years ago

Dear Clare, We are very sorry that you have been let down by your tutor and we do appreciate how disappointing this is for you. A member of our Customer Services team has already contacted you by email to explain our complaints procedure, and we hope to be able to resolve this matter for you as soon as possible. Kind regards, First Tutors

Posted 7 years ago

“I’m really not at all impressed. They charged me £19.99 for basically logging onto their website. I mean I’m sure this was displayed somewhere in the small print but clearly deliberately hidden from the average viewer. Really do not know what they did for their cash as the tutor I agreed to never even turned up. Will be asking for my money-making back. DO not use”

Helpful Report

Posted 7 years ago

Dear Clare, Thank you for your feedback. I am sorry that you missed that there is an introduction fee payable to connect with your chosen tutor. This fee is displayed on the homepage and also in the header of the request. I am very sorry to hear that your tutor let you down. Please contact our customer service team at https://www.firsttutors.com/uk/contact-us.php and we'll begin working with you to find an acceptable solution as soon as possible. We look forward to speaking with you and again apologise that your experience has not been a positive one. Kind regards, First Tutors

Posted 7 years ago

“Dylan has been efficient and very well organised making initial contact and plans. I am sure he will be an excellent tutor.”

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Posted 7 years ago

“Really efficient, supportive, clear and professional. Really helped elevate the worry and burden I was carrying to find support for my daughter.”

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Posted 7 years ago

“Friendly , approachable, good subject knowledge. Took time to get to know my child and find out The best way to help him. Very thorough approach .”

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Posted 7 years ago

“Excellent. Information cpear and easy to use”

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Posted 7 years ago

“Takes the stress out of trying to find tutors in your area, having read reviews and info on tutors enables you to find best match for what you need”

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Posted 7 years ago

“Excellent service, found a tutor within a couple of hours and started tuition within the week. Would highly recommended.”

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Posted 7 years ago

“Eilidh is fantastic she has a lovely calm manner which makes my daughter feel extremely comfortable. My daughter says tutor has explained everything in a way she understands. Daughter says in one hour she has learned and understood her subject much more than the teacher at her high school has in 4 weeks. Would highly recommend Eilidh.”

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Posted 7 years ago

“I found first Tutors very helpful and easy to access. . I would definitely recommend others for this prestigious centre.”

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Posted 7 years ago

“I think it’s a good idea but it’s bad that you have to pay to release someone’s details before you know if they are a good tutor. You don’t get much information about them up front”

Helpful Report

Posted 7 years ago

Dear Christine, We sincerely apologise that you were disappointed with First Tutors' introduction fee. We take your concerns seriously and want to make the situation right. Please contact our customer service team at https://www.firsttutors.com/uk/contact-us.php and we will be happy to clarify what the introduction fee covers. Kind Regards, First Tutors

Posted 7 years ago

“It was extremely helpful in acquiring a suitable tutor.”

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Posted 7 years ago

“I strongly recommend Jo, she is passionate about her work, has a very good teaching method, very friendly and my daughter likes her a lot.”

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Posted 7 years ago

“My daughter had a amazing time”

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Posted 7 years ago

“I was delighted to have stumbled upon your site. I now have the chance every week to work on improving my spanish with a very nice teacher who lives a few blocks away from my home ¡ It has not been long enough for me to write a more detailed review, but so far so good ¡”

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Posted 7 years ago

“Easy to use and effective in finding tutors”

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Posted 7 years ago

“Excellent idea. Found a tutor very locally. Perhaps the fact that there is a registration fee should appear on website earlier.”

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Posted 7 years ago

“very simple and straight forward process with good communication”

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Posted 7 years ago

“Website easy to navigate and gives clear descriptions of each tutors and their references. We chose a tutor to contact and had arranged an initial meeting within a few hours so very prompt and tutor very true to website profile. We have since met the tutor we picked out for our daughter and have been very impressed so far and look forward to making great progress with him.”

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Posted 7 years ago

First Tutors is rated 4.6 based on 8,877 reviews