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First Tutors Reviews

4.6 Rating 8,878 Reviews
93 %
of reviewers recommend First Tutors
4.6
Based on 8,878 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
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Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 28th May 2025
Daisy Faulkner
First Tutors 1 star review on 10th April 2024
Lana
First Tutors 1 star review on 11th December 2023
Anonymous
Anonymous
Anonymous  // 01/01/2019
Had absolutely no communications from you. Apart from a feedback form?
Helpful Report
Posted 9 years ago
Dear Lorraine, We're sorry to see that you have rated us 1/5. We do have a Customer Support Team available 7 days a week to help if you have a problem. As we did not hear from you we were unable to help. We did send you a follow up email two weeks after your purchase to check that your Tutor had got in contact. We also see you purchased another Tutor and rated both 5/5. I have sent you an email to resolve any pending issues you may have. Kind Regards, Sarah First Tutors Customer Service
Posted 9 years ago
I couldn't go ahead with a student, so First Tutors ASKED the student to fill out a negative review on me as a tutor before the student was allowed a refund.
Helpful Report
Posted 9 years ago
Dear Hannah, When you agree to tutor someone by pressing 'Accept' to their request you should expect that your / our tutee will be very disappointed to find their tuition agreement cancelled and likely lodge a complaint which may affect your feedback rating. As per our Terms and Conditions, we do ask for feedback if we have to make a refund because you have cancelled or substantially altered an arrangement- this is part of our complaints procedure. We always endeavour to be as fair as possible but as you did not contact us we were unable to help. If you require any help with the service, please do not hesitate to get in contact. Kind Regards, Sarah First Tutors Customer Service
Posted 9 years ago
First Tutors is rated 4.6 based on 8,878 reviews