Flannels Reviews

Name: Flannels
Address: Flannels Unit A Brook Part East Shirebrook, Manchester
Rating: 3.83

3.8 Rating 21,067 Reviews

68 %

of reviewers recommend Flannels

3.8

Based on 21,067 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Flannels:

Flannels is a Home to contemporary mens and womens designer fashion, footwear and accessories. We stock your favourite labels such as DG, Hugo Boss and Stone Island. We have eight stores across Manchester, Liverpool, Leeds, Cardiff, Birmingham and Nottingham. Our ultimate online luxury fashion destination, offering key collections from this season’s best men’s and women’s fashion from the world’s top and most original designer brands.

Visit Website

Phone:

0344 245 9243

Email:

cs@flannels.com

Location:

Flannels Unit A Brook Part East Shirebrook
Manchester
NG20 8RY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overcharged postage:( can't contact anyone to resolve this. Meant to be £1 delivery on each item I separately bought , as is advertised , yet at checkout I got over charged £5.95 BOTH times so a total of £11.90 when it should have been £2.00 total so Flannels owes me £9.90 which I want returned to my credit card.also unhappy delivery man left it randomly with a neighbour who I don't know when I was only upstairs and I had to wait longer as collect as she was at the hospital with her new born child. Overall I would like someone to contact me to resolve thes issues.please can my next parcel be delivered to me and NOT left elsewhere.the first dress was lovely&homely am delighted with that.”

Helpful Report

Posted 10 years ago

“Bought a Moncler coat only to find the security tag still attached! So home delivery was a waste of time! I called to complain and the lady that answered was too busy with a mouth full of food to speak with me. Also delivery is slow! I won't be shopping at flannels again! Very bad customer service!”

Helpful Report

Posted 10 years ago

“Delivery took longer than anticipated, then when it arrived ie £600.00 order it was merely stuffed into a plastic bag, no packaging or carefully presented. I do a lot of Internet shopping and in my opinion this is the worst case of packaging I have experienced. Had the bag been torn in transit, then the goods would have been easily damaged”

Helpful Report

Posted 10 years ago

“Expensive delivery charges, no free delivery no matter what the cost of sale items amount to. No option to have products collected in store despite flannels having many stores around the country. If unhappy with product, you can only exchange for same product in different size or get a refund. If you want to exchange for something else you have to rebuy the item and pay delivery charges again. Poor shopping experience!”

Helpful Report

Posted 10 years ago

“I ordered a burberry coat as a present for my sister . In all honesty not overly impressed with Delivery service or packaging The 5.95 cost for 2-4 days (I waited 5 as I ordered on the Friday and received the following Friday (I understand Saturday and sunday but a full 5 days) I ordered a parcel from Selfridges and it was with me within 48 hours, Jimmy choo was the next day (I usually expect the 5 day mark from river island and zara The packaging ...absolutely disappointed with - a large plastic what I can only call wrapping - I ordered a mulberry bag not too long ago from Flannels and it was the same a large cardboard box (I went into mulberry and actually bought a carrier bag) so not how to go about burberry (even if you had of sent a flannels carrier bag that could be presented in) but overall very disappointed”

Helpful Report

Posted 10 years ago

“As I paid £6.00 to receive my parcel I do not feel I should have to pay for the £8.00 Royal Mail cost of return as this was the suggested method. Returns should be free, I will have to think twice before I make another purchase in case it is not suitable or to see if I can find the product via another website that offers free delivery or at least free returns”

Helpful Report

Posted 10 years ago

“Terrible customer service. One out of four items delivered just recently was faulty, unfortunately, it is not the first time I had received faulty item. Items were packed very poorly as well.”

Helpful Report

Posted 10 years ago

“Received a very faulty item. Clearly damaged. Label also missing which makes me suspect it was a return I.e not new. Tags were pinned on. Paid for delivery, and return costs for it also. Worst I've had but was a one off. Usually very good and won't prevent me using again”

Helpful Report

Posted 10 years ago

“I love your stuff but I am not happy at all on this occasion as it cost me £26 (!) to return my order. If the descriptions re sizing etc were better and perhaps use a model instead of a manequin I wouldn't have made such an expensive mistake. Even having the option of returning to store would have been better. I don't think I'll order again until returns are either free or the return to store optin becomes available.”

Helpful Report

Posted 10 years ago

“order did not arrive within 5/7 days.”

Helpful Report

Posted 10 years ago

“Sent me the wrong item in a damaged box.”

Helpful Report

Posted 10 years ago

“Every item sent was wrong. I'm a UK 10 and was sent two dresses that were a US 10...and another dress that was a US 12 despite the fact nothing was order in a size 12. I'm very disappointed with this experience.”

Helpful Report

Posted 10 years ago

“The amount of time for my items to get shipped was quick but there delivery service is beyond a joke I received a card threw my postbox stating my parcel had been left out in the back garden wen I went out to retrieve it it was not there. I just hope that it doesn't happen again to any orders I place”

Helpful Report

Posted 10 years ago

“Hi. Wrong item delivered. Correct style but wrong colour and heavily shop soiled.”

Helpful Report

Posted 10 years ago

“still waiting for my order which i bought on wednesday not happy about the service becoze i need those clothes for my wedding over the weekend”

Helpful Report

Posted 10 years ago

“I would like to give Flannels a good rating but my latest experience wasn't easy, all the web shop stuff went fine but my order took two weeks due to a 'processing error' at their end. When I did receive the order everything had it's security tags on still and one of the shirts was the wrong size, the label Flannels had been attached incorrectly but inside the shirt was indeed the actual size. Have to send stuff back :(”

Helpful Report

Posted 10 years ago

“Recently i ve ordered a dress from you and the next day (what wonderful service i thought!) i open up the box only to find the wrong item in it! Not only that ! I had to pay to send it back to you. That's what i call awful service!”

Helpful Report

Posted 10 years ago

“Delivery was really quick but The two dresses that I received both has stain on them , not really happy”

Helpful Report

Posted 10 years ago

“Whilst I have no problems with the Goods Flannel provide I can only rate them as poor as they continue to use Yodel as their courier. When I can use other web shops who use DPD and give me a one hour window to wait Yodel are stuck in the 80's with a 7am-9pm window!... how do they expect people to wait in all day??- allied to that the text comes out literally 30 mins before delivery meaning you have no time to plan. Flannels need to realise that the end to end customer experience is paramount and until they stop using Yodel they will never be by number one choice”

Helpful Report

Posted 10 years ago

“I ordered 2 off shirts on order no 40000010400508 one of the shirts arrived with the electronic theft device still fitted. It has cost me £7.15p to return the shirt for you to remove the tag, which disappointed me as it was your error. I was also planing to wear the shirt to a wedding this weekend so I am sure you can imagine how I feel. Regards John Goodwin”

Helpful Report

Posted 10 years ago

Flannels is rated 3.8 based on 21,067 reviews