Flannels Reviews

Name: Flannels
Address: Flannels Unit A Brook Part East Shirebrook, Manchester
Rating: 3.83

3.8 Rating 21,067 Reviews

68 %

of reviewers recommend Flannels

3.8

Based on 21,067 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Flannels:

Flannels is a Home to contemporary mens and womens designer fashion, footwear and accessories. We stock your favourite labels such as DG, Hugo Boss and Stone Island. We have eight stores across Manchester, Liverpool, Leeds, Cardiff, Birmingham and Nottingham. Our ultimate online luxury fashion destination, offering key collections from this season’s best men’s and women’s fashion from the world’s top and most original designer brands.

Visit Website

Phone:

0344 245 9243

Email:

cs@flannels.com

Location:

Flannels Unit A Brook Part East Shirebrook
Manchester
NG20 8RY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expensive to return goods if purchased in sale, asked for a smaller size and was just refunded.”

Helpful Report

Posted 10 years ago

“I recently ordered some trainers as a birthday present and upon receipt I had been sent the wrong pair!! This has left me extremely unhappy and also meant I was unable to give the gift I wanted. As a company you have really let me down as I put my trust in you.”

Helpful Report

Posted 10 years ago

“I ordered some trainers for my wife as a present but when they arrived the box said 5.5, which is the correct size, but when she tried them on they turned out to be 6.5......don't know how that could happen but they had to go back. What was annoying was that although Id requested a refund I relented and asked them to send me the correct size instead. They said they would have to see if there were any in stock once the return had been cleared. I asked why they couldn't reserve a pair for me given the circumstances and send me those once the return had cleared. They told me that they don't work like that and it would be pot luck as to whether any were in stock or not once my returned trainers had gone through their system. Poor. Im still waiting to see what happens. Watch this space!”

Helpful Report

Posted 10 years ago

“A bit disappointing. I bought a CP sweater and then was later informed that this was not available. A refund has apparently been issued but I can't find the sweater elsewhere now. Would have preferred to have not purchased an item that was not available.”

Helpful Report

Posted 10 years ago

“The last two times I have ordered from the site they have got the descriptions wrong, the first time was a stone island long sleeve polo shirt which said custom fit but it was a slim fit that I received. The 2nd time was a Hugo boss shirt which on the description it sidnt say anything about it being slim fit and it again a slim fit arrived”

Helpful Report

Posted 10 years ago

“I live in Germany and have ordered a Leatherjacket. Flannels has no precise information on the size , like other providers on its website. One size request before ordering could not be made from Flannels. I ordered the jacket but the jacket was too large and must be replaced. The process takes a long time and a reservation of an existing smaller jacket is not possible. That will probably be my first and last order .”

Helpful Report

Posted 10 years ago

“Slow response to customer service, no telephone number given, very slow to refund payments for returns. Doubtful I would be a returning customer based on service so far, even though site has great products. These are high value designer goods and should do so much better.”

Helpful Report

Posted 10 years ago

“Great normal service but three out of the five things I ordered can't of been in stock, wish they had emailed me to say so I could have ordered more things!! Would love a free delivery code if Items are missing!!. Will still use and recommend.”

Helpful Report

Posted 10 years ago

“Trying to get hold of anyone is impossible no phone number to call which is so silly just email and it takes to long o find would suggest using net a porter !”

Helpful Report

Posted 10 years ago

“Original selling price before sale price is extremely high Very very poor packaging and packing as some items just get put in a black bin bag and delivered Suits do not come with suit bags Will not honour discount codes”

Helpful Report

Posted 10 years ago

“Even though I ordered my top a week ago and the money has left my account AND I paid over 5.00 for postage, I still have not received it! Enough said!”

Helpful Report

Posted 10 years ago

“I still have not received my trainers from flannels it's been 2 weeks. I got in touch with customer service and got told they will get back to me about the delay I have not still heard back from them it's been 5 days now and they not replying to my emails too.”

Helpful Report

Posted 10 years ago

“The dresses arrived as stated but compared to other high end clothing stores I use it is poor . Delivery is at least 5 days slower than others . I would suggest changing your courier . I was extremely disappointed that the dresses arrived just in a plastic bag . It could have come from top shop rather than a retailer who's image is one of luxury and good service . Previously everything has come in a box properly packed , tissue paper etc . You need to pull your socks up otherwise you will become just another high end high street shop rather than shop striving to have the total shopping experience”

Helpful Report

Posted 10 years ago

“I paid £275 for dkny jacket. In a pocket was a sale tag for £165. Bit of a p*** take tbh. x”

Helpful Report

Posted 10 years ago

“I was sent a defective shirt and told I have to wait up to 10 working days for a refund. I can not buy the shirt I need until I have the refund processed. Not happy...”

Helpful Report

Posted 10 years ago

“Slow and expensive postage.”

Helpful Report

Posted 10 years ago

“I ordered a Ea7 Jacket, tracksuit bottoms and a armani jeans coat and after a week I received a email to say that my coat was out of stock. I then had to wait another week for my tracksuit to come usually the website is good for deliveries but on this occasion it was terrible.”

Helpful Report

Posted 10 years ago

“Took far too long to send items and when sent they wet clearly not being picked by first orders first as I ordered the same item on 2 different days the 2nd day it was in stock however the one ordered the day before was told was out of stock. Also sent items back and not heard anything to confirm receipt of them etc.”

Helpful Report

Posted 10 years ago

“day light robbery paying 6 pound for not even next day delivery”

Helpful Report

Posted 10 years ago

“Disappointing online experience. Paid postage for 2 items and received only 1. Waste of money for none delivery, would have never have purchased online had I known Flannels wouldn't fulfil my order. Will not use them again as the email response from them about my issue showed a lack of concern. Please print my response as your customer need to know that you treat them poorly”

Helpful Report

Posted 10 years ago

Flannels is rated 3.8 based on 21,067 reviews